We may increase or decrease our other prices from time to time. Some increases would give you the right to end your Agreement without paying the Monthly Subscription Charges for the remaining months of your Minimum Period, however if you've taken Equipment on a Device Plan, you will have to pay for it in full.

Details are in paragraph 5 of the Agreement. The Change-Your-Mind Period - If you change your mind about certain Equipment usually a Mobile Phone you've bought from us, you may be entitled to return items once and exchange them for another within the 14 day Change-Your-Mind Period.

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Details will be in your welcome letter or email, or in paragraphs 10, 12 and 13 of the Agreement. You can also ask in an O2 shop or check our Website. If you've taken Equipment from us under a separate Device Plan and you are withdrawing from that Device Plan after the Change-Your-Mind Period, you will have to pay in full for your Equipment. You'll have to pay for any calls, texts, data and other charges you've incurred, including during the Change-Your-Mind Period. After that Minimum Period, you can end the Agreement by giving us 30 days' Notice and you will have to pay Charges during this notice period.

Details are in paragraph 8 of the Agreement. You should check predicted Network coverage in your area on our Website. The Services are not fault free and speed and quality, for example, can be affected by things like the thickness of the walls of the building you're in, atmospheric conditions, technical issues with the Network and the number of people near you trying to access the Services at the same time. We will manage the Network in various ways.

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We use reasonable skill and care in providing you with the Services and will attempt to re-perform disrupted Services when possible. Details are in paragraph 2 of the Agreement. Equipment we supply will accord with the manufacturer's description and packaging but digital Content such as apps or software preloaded on such Equipment will often contain minor defects and such Content should be judged against quality standards proportionate to the value of those digital goods.

Always keep your Content up to date. You have the right to reject defective Equipment within the periods of time set out on our Website. We can also end the Agreement if we reasonably believe the Service is being used: W e may use and analyse your personal details to help us run your Service s and account, including for credit checking and fraud prevention. We may share and combine that data and your information with carefully selected third parties for all those same reasons. Your information is treated in accordance with our Privacy Policy, which can be viewed here: We've defined some of the words in this Agreement to make it easier to read and understand.

You can check the list of definitions on our Website or by contacting customer service you have:. Important - your right to change your mind about the Service Agreement and Equipment. These are the terms and conditions on which we rather than one of our distributors supply Equipment to you. It also includes the details of your application for our Service;. Further details are set out in the returns and repairs section of our Website, in your welcome pack or on your till receipt;.

Content may be chargeable;. This runs from the day on which the Service is first supplied or from the day on which you take an upgrade and may be 30 days, 12, 18 or 24 months depending on the tariff that you sign up for;. It may include any or all as the case may be of the following services: Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products.

Ready to check out? Check out now. You can check the list of definitions on our Website or by contacting customer service you have: These can be viewed here: These change from time to time so we suggest you check them regularly; our latest " Privacy Policy " that sets out how we collect and use your personal information, which can be viewed at o2.

All of these documents make up this Agreement and cover how we'll supply Equipment and Services. I - Services Agreement 1. Additional Services including services relating to goods , offers and promotions may have additional terms and conditions including under Related Agreements.

Please check our Website because we update it regularly. To contact us, visit o2. The Services we supply and what you can expect of us 2. It isn't available in all other countries. It may be restricted to certain areas of those countries where it is available. Not all Equipment will be able to receive the Service. We may not provide the Service to Equipment that is not able to receive the Service or is not approved by us.

Some Equipment facilities may be available at a later date and additional charges may apply.

For instance, coverage is affected by things like the thickness or material of the walls of the building you're in. It might also depend on how many people near you are trying to use the Service at the same time. You're entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care. We will attempt to re-perform disrupted Services when possible. We may direct and manage traffic on our Network as is required to deliver this quality of service, including in some circumstances directing traffic onto different components of our Network such as 3G, 4G and wifi.

You can disable wifi in the settings on your Mobile Phone or possibly other Equipment if you do not wish to use that part of our Network. We may also carry out upgrades, repairs and maintenance works to our Network from time to time. Sometimes technical issues, impaired quality of service or outages on our Network can occur. If something goes wrong, we'll try to fix it quickly. The number does not belong to you and may be transferred to another service provider only in certain circumstances.

The details are available on our Website and from customer service. Our third party agents may do the same. If you use Services abroad excluding our Europe Zone , it will usually take longer to be billed. It's best to check the cost of using your Equipment abroad excluding our Europe Zone before you travel. Accidental roaming might occur if you are in an area close to national borders because your Equipment picks up a network across the border. If this happens, you may be charged as though you were roaming on an international network. You can prevent this if you are near a national border by setting your Mobile Phone or other Equipment as applicable to do a manual network selection and select the 'O2' Network.

You may use Content only in a way that doesn't infringe the Rights of others we call this "Approved Use". You must not copy, store, modify, transmit, distribute, broadcast, or publish any part of any Content other than for an Approved Use. Unless otherwise specified, we will not be responsible for, any transaction for third party goods and services, unless we're negligent. You cannot provide us with addresses for businesses or organisations. You're responsible for making sure your email address works and you'll be responsible for all consequences for errors in sending and receiving email including our emails being directed to your "junk mail" unless we're negligent.

If you want to update the email address we have for you, please do this online at MyO2.

Measuring Mobile Broadband in the UK - Ofcom

We don't guarantee any particular Additional Services will continue to be available. We have no liability for any Additional Services you choose to take from third parties, including if they are defective or deficient, and any dispute with a third party will not affect your obligation to pay Additional Services Charges.

But you should know that if you request this service your number will be visible to companies that compile information for marketing purposes. If you're worried about this, you can stop most unsolicited marketing calls by registering your Mobile Phone number with the Telephone Preference Service at tpsonline.

How long this Agreement lasts 3.

This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement. This will start if we accept your application for an upgrade in an O2 shop or if applicable on the day your Equipment is dispatched if your upgrade application is accepted online or over the phone. If you are disconnected from the Service and later re-connect, this could affect your upgrade eligibility.

Mobile internet download speeds average just 1.5Mbps

Things we may have to do 4. Mobile email Easy ways to get the emails that matter sent straight to your phone. Entertainment With music and games at your fingertips, you'll never be bored again. Find one that suits your needs.

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Bluebook Don't lose your memories if you lose your mobile. Save everything in Bluebook. Latest offers Upgrades Accessories Phone insurance Retail stores. General help Help How do I? The study highlights that the availability of cell coverage in rural areas is an issue, as is achieving connectivity within buildings, in motion trains, cars and in underground areas such as car parks or basement flats. O2, on average, delivered web pages faster than the other four operators and had lower average latency than 3, Orange and Vodafone.

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The Ofcom study includes research from YouGov's quarterly Dongle Tracker study, which shows that satisfaction with mobile broadband has fluctuated over time since In June when the research was first carried out, the average satisfaction level was 6. Over time, with mobile broadband penetration increasing, the service has experienced challenges concerning reliability and connectivity possibly also related to changing user expectations. Consequently satisfaction with services declined.

In October , the industry average for overall quality fell to its lowest at 6. According to Ofcom, mobile broadband performance is likely to remain significantly below fixed broadband performance until the roll-out of additional spectrum for mobile services in the UK, which is expected to begin in The new spectrum will provide much-needed capacity for the fourth generation 4G of mobile technology, set to deliver significantly faster mobile broadband services, Ofcom states.

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