Answered via private email. When I try to create an account from the phone Phonecopy closes unexpectedly - leading to Force Close.

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If I create an account through a PC this one and try to log in the same problem happens. I am using WiFi. Is that the problem? Can you solve this please. Hello, usage of Wifi could not be the problem. Answered via personal email. Please use "Forgot Password or Username" link which you will find on the home page. I finish creating an account and downloading the app. But I don't see the sync option in Infinix X Hi, what part of following guide doesn't work for you?

Accidentally my contacts are deleted from servers too.. You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync?

I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message" Sync Failed: The number of data items for free account has been exceeded 7 days ago. Please reduce number of items on website. Appreciate your help to enable my account. But you have 4 devices in your profile and free account allows 2 only.

Please delete at least two devices to fit limits for free account. It can take several minutes to unlock your profile.

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Now i checked the profile and it is not blocked anymore. Whenever I open Contacts it takes lot of time to open. Hi, this seems to be firmware problem of your phone and it is not related to PhoneCopy. I reset my phone before some days After that i couldn't retrieve my contacts from SD card Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free contacts and SMSs from my Google Accounts.

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I have over plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to ellieroya2 gmail. Replied via email. We can helo you only in case you used PhoneCopy before reboot.

Sorry, your request is not related to PhoneCopy at all. I exceed the limit by contacts,I have not transferred to my andriod yet. Will I be able to move contacts to my andriod?

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Hi, you can delete 41 on server, then you account will be unlocked and you will be able to synchronize contacts. When you will exceed number of contacts again, your account will be automatically blocked again. Free account is provided for personal purposes with limit of contacts.

Almost nobody has personal contacts. If you are using phonecopy for business purposes or you installed it to business mobile phone, you should buy Premium. My phone copy app on my LG G Stylo doesn't down load my contacts from the server on to my phone. Please contact our support team and we will solve the problem. I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine.

Sorry, can you explain how is your request related to PhoneCopy. Sorry, but we don't synchronize notes on android yet. Not "Failed to send" but it just sits there saying "Sending" for every text message I try to send. I have to delete all of the "Sending" messages and reboot the phone before I can start sending text messages again.

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Hi, is your request related to PhoneCopy? We can help with PhoneCopy problems only. How do I change the password to unlock my screen? Sorry we are not support for general android questions. We can help you with PhoneCopy issues only. Hi, it is a problem based on device firmware. We can't influence it. We can offer for synchronization only accessible data. Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong?

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Hello, we detected that you performed a succesfull sync with contacts on at It looks like that your issue is gone. Is it right? Does not support Nexus 5 Marshmallow. Might want to change your supported Lillipop to Lollipop. My Moto E2 is not detecting the contacts in my SIM card but, the same are displayed or being detected in other mobiles please help me solve the problem Hello, please, can you specify if your Motorola can not see your SIM contacts or you can not see them in PhoneCopy application.

We can help you only with the second case. In the first case, contact your Motorola support. Good day! I would just like to ask if the private sms will also be backed up when we do "Back up SMS" from the Messaging? Would appreciate if anyone could answer my concern. Thank you.. Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way. I have a Samsung S Duos I installed phonecopy app and I already register also..

Then I synced my contacts to my phonecopy account so what I need to know is how to restore my synced contacts to my phone back now when I loose my phone memory.??. Please show me steps.. Hello, just set up the phone in the same fashion as you did before. After first sync, it is possible that the contacts go to Deleted items on the server. Hello, if do not have any other backup, you can try to restore all contacts stored at PhoneCopy, using PhoneCopy application.