Before you download: Connect your device to a Wi-Fi network, or make sure it has a strong Verizon Wireless network connection.

Ensure your battery is fully charged before starting the software update. The download will take place when the device is in Wi-Fi coverage, but coverage does not need to be consistent. When the download is complete, you'll receive a notification that there's a new software update available for installation. Tap Install Now to continue with installation. The device will power off and back on and the installation process will begin. Select Install now and your device will power off and back on and the installation process will begin.

Tap OK to begin the installation. Note: If you choose Defer , this will delay installation and you'll be taken back to the Home screen. The software update message will appear periodically until you install the update. Your device will power off and back on and the installation process will begin.

Update software

Once the installation is complete, the device will power off and then back on again. If your device finds a new software update, tap Download now. When complete, a screen will appear advising you that the new version of software is ready to be installed.

Tap Install update. The device will power down and power back on. A screen will appear stating that the installation has been completed. Tap OK. Tap Wi-Fi. Next steps and additional links Please allow additional time for the apps on your device to continue to download after the software update. If for any reason this software update doesn't fully download, our Software Upgrade Assistant tool can provide immediate self-serve troubleshooting guidance.

Not sure if you're eligible to upgrade yet? Find out fast in My Verizon. Related topics. Lollipop 5. For more information, go to here. Windows macOS Android.

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