The instructions are different depending on the type of email account you're trying to set up. This is the most common scenario and includes all major public email providers such as Yahoo!

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Many companies provide a Microsoft Exchange email address to their employees. Sprint recommends that you contact your IT department for the correct setup information. Set up corporate BES email enterprise activation. If your Exchange account still doesn't work, contact your corporate IT department for more help. If you are unable to send or receive emails, your BlackBerry Bold may not have the service books for your email account. Send service books for an email account. To optimize device performance, be sure your BlackBerry Bold is running the most recent device software.

Upgrade the device software.

Unable to receive email messages on the BlackBerry smartphone from a POP3 email account

If you're still having issues, try the Sprint Community pages or contact Sprint Customer Care for more help. Verify that the email address and password are correct. Double-check that you have set up your email account correctly on your BlackBerry Bold For a personal email address: If you've already set up the email address on your BlackBerry Bold , try removing it from your device to delete any incorrect settings.

This step doesn't delete any of your emails.

Step 2: Power cycle the phone

It only removes the link to your account for now. Remove an email account. Add your email account to your BlackBerry Bold Verify that your BlackBerry Bold has the service books for your email account. Perform a soft reset.

A soft reset reconnects your BlackBerry Bold to the Sprint network. Press and hold the Power key to turn your BlackBerry Bold off.

Knowledge Base

Remove the device battery for about five minutes to ensure a complete disconnect from the BlackBerry network. This causes a hard reset, forcing the network to register the device as a new device on the network. This is a common fix for coverage areas in which you normally have a connection and can send and receive email, but are now having trouble see the charts above to determine coverage areas. Open Desktop Manager and double-click Redirector Settings. Make sure Redirect incoming messages to your handheld is checked.

For mail messages to be received, the Inbox folder must have a checkmark next to it. Sent Items is checked by default and will not affect mail delivery. With a BlackBerry, how do I wirelessly reconcile the folders from my mailbox? If your device is still not able to send or receive email, contact the Support Center or your BlackBerry provider. This is document aona in the Knowledge Base. Last modified on Skip to: Knowledge Base Search. Log in. Options Help Chat with a consultant.

Include archived documents. What should I do if my BlackBerry cannot send or receive email?

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