Please be patient when you are required to go through repeated verifications, or asked to repeat your complaint or request for assistance when you get transferred to a different department.

In the long run, maintaining your composure is far more productive to your needs than losing your temper. Remember to note down the names of the staff you spoke to as well as details of your conversation for easy reference.

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In exceptional cases, you may wish to put your complaint in writing and seek recourse directly with the management at the head office. In such an instance, please send your letter to Virgin Media, P. Read through the requirements and remember to include all relevant information about your complaint to either one of the agencies. Virgin Media Inc. Virgin Media officially came into existence in February as a result of a corporate rebranding exercise and mergers of several subsidiary companies including NTL Inc. Yes, they apply across the UK. This does not include the Isle of Man or the Channel Islands, which have their own structure for these calls.

The new rules apply to calls made from residential lines and consumer mobile phones. Phone companies continue to have flexibility over how they charge for these calls from business phones. The new access and service charges do not apply to calls from payphones, as these are charged differently. It may not be possible to call all service numbers from payphones — particularly those that have a higher cost per minute, or those with a higher one-off service charge. How does that fit in with the new call regulations? The Government introduced new legislation affecting companies such as airlines, train operators, and major high street and online retailers who offer phone helplines to customers who have purchased their products.

This change is separate from the UK Calling changes, which were led by Ofcom.

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The new arrangements do not require any telephone numbers to change. None of the companies offering services on service numbers are required to change their number. Of course, businesses and public organisations remain free to move to a new number if they wish.

Companies and public bodies are free to choose which kind of telephone numbers they use to be contacted. Ofcom does not have powers to require organisations to use particular numbers. Ofcom does encourage public bodies to consider using 03 numbers, which cost no more to call than a normal geographic number.

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The service charge will be communicated by the organisation which is using the number to provide a service. Phone companies are required to publish access charges in a way that is prominent and readily accessible to customers. When a new customer takes out a contract, the phone company they are signing up with must inform them about the access charge. Phone companies are also responsible for informing consumers whether charges for calls to service numbers are included within bundles of inclusive calls or inclusive call minutes.

Virgin Media Contact Number: 0800 052 0422

Access charges are set by each telephone company, and communicated by them to their customers. You may wish to compare access charges between providers and for the different call plans a provider offers. Although the access charge may vary between providers, it will always be the same for calls you make to the affected numbers within your call plan. Some providers may also choose to offer call plans which include some of these charges within their inclusive call packages. You can find out the access charge for this number — which is the rest of the call cost — from your phone company.

Choose a provider from the list below to be directed to their pricing page:.

Virgin Media Customer Services |

Companies and organisations that provide services using , , 09 or numbers are required to communicate the charges clearly. Wherever they advertise or promote one of these services, they must ensure that the service charge is displayed in a prominent position, and in close proximity to the telephone number. Unless you are a business customer, the service charge to call a particular number will be the same no matter which telephone or provider you call from.

The service charge is set by the organisation you are calling. Various parties may do so: your telephone company, the organisation you are calling, and the company responsible for routing or connecting the call.

After the UK Calling changes, you will be able to see how much money is going to your phone company the access charge , and how much is the amount set by the organisation you are calling the service charge. Ofcom has decided that the number range will be withdrawn from use in Check out the video below, produced by Ofcom, which explains the new rates for calling service numbers.

But they differ considerably in price. Typically you will pay a monthly fee for leasing the number, plus you will pay a variable amount for forwarding inbound calls to a landline or mobile number. Main Points Covered:.

Virgin media telephone charges 0800

Exactly how will the organisation I am calling communicate the service charge? Will the service charge always be the same, regardless of which telephone provider I use to the call the number? Who takes the money from the cost of calling a service number? Will Freephone numbers become free to call from mobiles? Where can I find out more about the new UK Calling rates? Where can I get an Number for my business?