So I ask again. WHY is that page for sending settings to a customer's handset on your website if apparently it doesn't work. Why has nobody taken it down? And why, if the page is not an option for customers to use, is the brand new Samsung Galaxy S7 on its list of supported handsets? Originally posted by Auric Goldfinger I'm glad somebody here has managed to be helpful because it sure as hell hasn't been the Tesco mobile tech "support".

That is not a good enough explanation. Does it work for anyone? Tell me. Have any of you tech support people contacted the people who run the site and asked them to check and see why it's not working properly. If not, why? It is an absolute joke that the page is up there and is claiming to offer the service when it doesn't work properly? Your manual settings are incorrect too. Which, I suspect, is why the settings by text option was there in the first place. The service which is now not working properly.

Can you delete all existing APN's then try enter them again. Make sure your mobile data is on also. I do apologise that you feel this way.

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The site operators are aware of the issue and it is being looked into. I do apologise for any inconvenience. Because this system still does work for some customers we have left it up. Receive conflicting information each call. Appalling lack of customer service. Formal complaint not addressed properly so have responded and waiting a reply.

I have never had such a bad experience with a company. They are not delivering a service I am paying for.

Tesco warns Irish customers to be wary of new text message scam - Irish Mirror Online

Intermittently not receiving texts. No pattern to this and could get some but not all from same sender within the same 10 minute period, for example. Been going on for weeks. Anyone manage to resolve this problem? Roll on end of contract. What am I paying for? No signal for about 3 days. If i switch off and back on. I get a couple ofbars for about 5 mins then gone again.

Tesco have said there is an issue and that things should be back to normal today. Not holding my breath! This is an 02 network fault, but just how long does it take to put right??? No text messages getting received when I send them to Australia. Had this problem for over a month and tried with two different phones. However, I am able to call the same number and this is recieved. Also can we find out exactly why this has happened. I understand that an o2 mast is down in my area. As Tesco use o2 platform, does it causes problems for us. Maidstone area.

Phone keeps saying network not registered! Has been saying this on and off for at least two or three weeks…. Been told that the next update as to status will be in 5 days. South Ayrshire.

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I need my mobile for business and it is not only annoying but not having it working for at least two days this week is causing me real problems. What is the problem and when will it be solved…. Ive had no service for 3 days now getting very annoyed anyone in nottinghamshire have same problem? Anybody else having problems? Total loss of data, calls and texts for 10 DAYS now. Unable to make calls or receive calls and texts.

This happened about lunch time today this is not good enough. For months I am unable to receive calls and send and receive texts, I always have one bar of signal or emergency calls only, my partner has to try 7 or 8 times before it rings. My contract started off great with them now having no signal is getting ridiculous. Emergency calls only on both mobiles linked to the Tesco network, just occurred out of the blue when I tried using the phone after arriving home, I have emailed the one web site I found last night, no reply as yet, I am in Borehamwood Hertfordshire WD6, hardly a back water in the UK….

I can only assume my local relay is down, however it would be nice to be able to get a more direct contact with the service providers, than is available at present….

Then over night emergency calls only. It is showing emergency calls only. I could be missing important messages. Also message saying gmail account pword had been changed so thought account had been hacked. Managed to change pw but unable to receive verification codes on my mobile.

Any suggestions? Not able to make calls from Cullen, Moray. Really annoyed as I have been waiting for garage to call about van. Not good enough. I was nearly at garage when I got message on my mob. Not good enough Tesco.

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When are we going to get phone e reception??????? I did wonder what was going on. I keep telling them I cannot afford to be without a phone. Worst customer service ever! I cannot wait for my contract to end in 3 months! I have had no mobile phone service since yesterday. Then Tesco have the audacity to put extra charges on my bill. What an absolute joke. For the last 8hours my phone has been searching for a provider and still is. Thankfully I have wifi now as to research what is going on. Which took more time as they were struggling with he snow too. Dom — East Sussex.

Once again Network problems…. Calls dropped and texts not sending.. Calls ok?

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Southampton area. Mast down in old colwyn area. No mobile internet either. I have had no network where I live for going on 2 months! Example I get minutes talk and so far have only used about 30 mins this month! Come on Tesco get your act together!!!!