And it turns out that a key step toward 5G requires improving your 4G network. And so it did. Our Readers' Choice awards rate wireless carriers based on a survey of what readers think about factors including price, phone selection, and customer service.

You can explore what our readers think of their carriers here. We've been testing wireless networks for 10 years, and they keep getting better. This will be our last 4G-only test, since 5G isn't quite ready for testing or for widespread usage this year.

Each of the four carriers has announced very limited coverage in a few cities. The 5G situation is changing fast, so we're tracking it monthly with our Race to 5G , and you can find out more in our story on the current state of 5G.

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But the vast majority of people will be using 4G for several years to come. Only 14 million Americans will have 5G by the end of —that's compared with million wireless connections in the US in So although 5G gets a lot of buzz, and it's fun to talk about, 4G is how you're going to be getting your mobile internet for years to come. He's the head of our Fastest Mobile Networks project, hosts our One Cool Thing daily Web show, and writes opinions on tech and society.

After numerous phone calls, web chats and e-mails, they confirmed that although it was their fault that they stalled me for so long that I wasn't able to take advantage of an existing promo, they were unwilling to do anything about it. A company that is this stingy on its present and future customers is one to watch out for.

Cell Phones | 4G Phones | iPhone and Android Phones | T-Mobile

Looking at other posts on their Facebook page though, I can't say I'm surprised. Share this conversation.

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