Update: An earlier version of this article had the mobile tariffs for Meteor and not the SIM-only plans. This has now been corrected. You can obtain a copy of the Code, or contact the Council, at www. Please note that TheJournal.

Virgin Media Outage in Bewdley, Worcestershire, England

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This site uses cookies to improve your experience and to provide services and advertising. By continuing to browse, you agree to the use of cookies described in our Cookies Policy. You may change your settings at any time but this may impact on the functionality of the site. To learn more see our Cookies Policy. Another mobile provider has been added to the mix, but is there enough there to convince people to switch? Richard Branson at the launch party for Virgin Media last week. So what exactly is Virgin Mobile offering? Here is the breakdown of both plans for current and non-Virgin customers.

Short URL. About the author:. About the author. Quinton O'Reilly. Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last ratings placed, whichever is largest. Compare broadband deals from Virgin Mobile Broadband.

Add your own review of Virgin Mobile Broadband. Add your own review of Virgin Mobile Broadband See how Virgin Mobile Broadband customer ratings compare to other mobile broadband providers Compare mobile broadband View all mobile broadband providers Read our Virgin Mobile Broadband buyers guide. The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.

Virgin Mobile UK coverage checker | 4G & 3G | Virgin Media

Join now and receive our free guide packed with hints and tips on how to get the best speed from your broadband connection! Virgin Mobile Broadband Reviews Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Your email address You'll only be contacted by us.

Your postcode So we can check broadband in your area. Satisfaction 1 star Customer Service 3 stars Speed 1 star Reliability 1 star. Complete set of total incompetent disorganised unprofessional idiots If I were richard branson I would be cringing to be associated with this outfit.

Customer services is beyond a joke. I bought a sim only deal off them then cancelled it before it even arrived and took out a contract phone with them. There is no way you can cancel they just repeat same questions off there prompt screen to you!!! Satisfaction 1 star Customer Service 1 star Speed 4 stars Reliability 4 stars.

Phil Egley. He tried to sell me a contract but I refused and again told him I only wanted to try the coverage and data speed. So I waited and waited, rebooted the phone a few times and waited some more…no change. I then tried to go online using the phone and guess what? No internet, no email, no mobile data at all! One of the SMS messages was about setting up the voicemail, so I decided to do that to give the SIM another few minutes to activate everything.

Anyway, after about 20 minutes of going trying to get online and going nowhere I called their customer services who told me that I needed to text "ALL" to to activate the mobile data as there was no access point configuration on the phone which I had already figured out.

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Now the guy in the shop never mentioned this and in the entire pack containing the SIM there is absolutely NO mention of this hugely important bit! So who knows how many other people are coming up against this! Furthermore, the woman on the overseas call centre Rose told me my SIM plan had been changed to Starter or Standard or something similar, and as such I would only get 1GB data instead of the 2GB I had paid for, and also that she couldn't change it back - I'd have to go back to the shop where I bought the SIM to do that!!!

So I went back to the shop today Wednesday and was put on the phone to their overseas call centre as the shop couldn't do anything, despite what I had been told by the call centre.

Virgin Media Outage in Slough, England

After speaking to the woman in the call centre for 25 minutes she said that my PAYG plan had been changed, she didn't know why, and that the only way to get my original plan back was to wait until 3 September when the current plan would expire, and then top-up! What a joke! I'm not doing that. After the call I spoke to the guy who had sold me the SIM and mentioned to him about having to send a text message to activate mobile data and that there was nothing whatsoever in the SIM pack about this, and he simply said that some packs mention it, some don't!!

Despite me sending the text to activate the mobile data, it simply did not work - I had to go onto the internet on my pc and search for the Virgin Mobile UK APN settings and enter them manually. Now, I don't know why I bothered as my download speed is 3. I think not!! Do yourself a favour and avoid this disaster called Virgin Mobile. Satisfaction 1 star Customer Service 1 star Speed 1 star Reliability 1 star. I have two mobile phone contract but what they did not tell us you pay for your monthly bill contract and you have to pay another bill on top just for the phone so you think you have a good deal but in fact it is twice the price and now they keep cutting both phones of and saying not direct debit set up but it has been set up this company is a joke and would never recommend virgin mobile total RIP off.

Julie Robinson. Terrible, breaks a couple times every hour,and when it works the speeds are painfully slow. Gregory Jones. Just started off on their service due to the tenants who lived in this place last year using it too. Before this it always used to cut off regularly and drop, with very low house coverage and irregular speeds. Then we had no internet for three days due to some weird issue. Now its back to the lacklustre quality we originally had. Satisfaction 1 star Customer Service 2 stars Speed 1 star Reliability 1 star.

Beyond awful. The absolute worst customer service for any utility I have experienced. Never touch these people - you will regret it if you do. Incompetent in everything they do. Nearly 2 hours of a call to query a bill that they messed up they have basically taken several hundred pounds from us , to be passed from pillar to post with no information being transferred from one agent to the next, and then they hung up.

I will never buy any service again from Virgin. Any part of it. Matt Lavis. With out a doubt the worse broadband provider I have ever come across since broadband started. So why am I getting mbps on the pc laptop the issue is that they only support ivp4 not ivp6 which can cause problems for macs if router is rubbish. Anyway the desision was made to move the router from down stairs to upstairs so my main mac computer could be hard wired as when it was I got speed of mbps they said this would be free so they moved it.

Suddenly I get mbps hard wired they send out engineer after hours of calls, his answer is it's a utilization issue coz system needs upgrading so will have to put up with it until September while work is done we are currently in April but it was working fine hard wired before it was moved????? No one seemed to understand this point how could moving it from 1 place to another suddenly create a utilization problem?????

These people are really thick they just blurt out the same excuses for ever issue like robots. Two weeks service call every other day three engineer visits 10nhour on the phone think these guys just employed me bunch of jokers. Told my wife that i have a gift for her. Now i look like a mug.