If not, they get escalated Resolver is such a good friend for consumers. Stuart N via email. Resolver made the process very easy. Neil M via facebook. I have used Resolver twice so far and both times the outcome has been excellent! Even when the airlines made the process difficult, after contacting them again via Resolver we got our money. I will definitely use Resolver again and would gladly recommend them. Pauline G via facebook. Wow - Brilliant service. I claimed for a flight delay due to a technical fault. At first I was tempted to use a claims service because I had heard that the Ryanair was particularly difficult- but I was wrong on both counts.

I used Resolver via the excellent Money Saving Expert site and received Euro compensation in only 2 days! A fellow passenger approached a claims service that take a cut and was told that they wouldn't even deal with his claim, didn't think they would get it resolved! Well Resolver resolved mine!

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Really easy to use. Secure, Simple, Fast and Free. I will use all three again. Ness L via facebook. Show more Show less.

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Magical powers they must have, as everyone appears to be very satisfied as soon as Resolver is involved. After several attempts to contact KLM with no replies, a refund was forthcoming from them very soon after I had contacted Resolver. Thank you so much. Jo C via facebook. Thrilled to receive full compensation from TUI for flight delays with the help of Resolver. The process is simple and makes claiming easy.

Spared a tussle with the airline as cheque arrived before need to challenge. I can highly recommend your service. Information provided by you. You may give us information about you by filling in forms on our site www. This includes information you provide when you enquire online or via social media about a product or service, register to receive email updates, complete the contact us form on our website, agree to be scanned at a trade event or enter a competition, promotion or survey and when you report a problem with our sites or make a complaint.

Information we collect about you With regard to each of your visits to our site or when you enquire about our services we may automatically collect the following information:. Cookies Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

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How do we use your personal data and what is the legal basis for such processing? The collection of the personal data described above is usually mandatory and, if such personal data is not provided, we will not be able to provide the information, products and services to you. Where the collection of any personal data is not mandatory, we will inform you of this prior to collection, as well as the consequences of failing to provide the relevant personal data.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally process your personal information only: where we have your consent to do so; where the processing is necessary to perform our contract with you; or where the processing is in our legitimate interests or those of a third party and such interests are not overridden by your data protection interests or fundamental rights and freedoms; and where we have a legal obligation to process your personal information.

Information provided by you We use your personal information as follows: Purpose of processing Legal basis for processing For the purpose of a new or used sales transaction, including rental or finance when purchasing a vehicle. Performance of a contract For the purpose of service work or maintenance to be carried out on a vehicle.

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Performance of a contract Responding to an enquiry on our website or receiving information regarding a complaint. Consent For follow up at a trade event. Information we collect about you We use your personal information as follows: Purpose of processing Legal basis for processing For the purpose of a sales transaction or service required. Performance of a contract. Please note that third parties including, for example, advertising networks and providers of external services like web traffic analysis services may also use cookies, over which we have no control.

Information we receive from other sources We may combine this information with information you give to us and information we collect about you.

Brand new Arriva m-ticket app

We may use this information and the combined information for the purposes set out above depending on the types of information we receive. Sharing Your Information We may disclose your personal data to the following categories of recipient for the purposes described in this Privacy Notice:. We may also disclose your personal data to any competent law enforcement body, regulator, government agency or other third party where we believe disclosure is necessary i as a matter of applicable law or regulation; ii to exercise, establish or defend or legal rights; or iii to protect your vital interests or those of any other person;.

Further details and addtional ticket options are available on the Arriva website. A Park and Ride service is also available in Durham.

Arriva bus drivers to stage week-long strike over pay - BBC News

The sites offer free parking for users of the Park and Ride bus service and unlimited daily travel into the city centre. All Park and Ride users can also use the Cathedral Bus for free. Arriva run a selection of bus services in and out of Durham City Centre. Please see the Arriva Network map for service numbers. To access a timetable for a specific service please click on the Arriva Bus link on the right of this page. Alternatively please see the following Durham County Council website for bus routes into Durham City. For instant updates on bus services in the region, including any traffic disruptions please visit the Arriva news website and the GoNorthEast website.