If the battery is already dead, leave it to charge for about two hours and then check on it. You should see a lightning bolt in or beside the battery icon at the top right of the iPhone's lock screen. If there is no lightning bolt in sight, it's not charging. The lightning bolt in the battery icon tells you that your phone is charging. If you have an iPhone X or later that supports wireless charging — or you have a wireless charging case for an older model iPhone — let's simplify our troubleshooting by eliminating that as a possibility right away.

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Remove the phone from its wireless charging case, if you're using one, and plug the phone into a power source with a Lightning cable. Again, check to see if it's charging. If it is, congratulations — you solved the problem.

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There's some sort of problem with the phone's wireless charging solution. You might need to take your phone to an Apple store for service or replace your wireless charging case but in the meantime, you can keep the phone charged the old-fashioned way, with wires. If your phone isn't charging the way it usually does, your next stop should be to inspect the Lightning port.

This is a lot more common than you might think. After all, we spend a lot of time jamming the phone — port-end first — into pockets, bags, and other places filled with dust, debris, and lint. Your phone's Lightning port is a veritable magnet for dirt, dust, lint, and other grime that can interfere with charging.

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Look carefully, and if you see anything, carefully remove it — gently — with a toothpick or any other non-metallic, pointed object that will fit in the port. If you have a can of compressed air, briefly blast the port with that as well. Try to charge the phone again. If it still doesn't work, move on to the next troubleshooting step.

If you've had an iPhone long enough, you've probably seen a broken or frayed cable — the rubberized outer sheath breaks from repeated bending, and the wires become exposed. If your cable looks like that and it isn't properly charging your device, throw it away and get a new cable. But Lightning cables get a lot of abuse, and problems aren't always apparent to the naked eye.

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Sometimes wires can break while they're still inside the sheath. And inexpensive third-party Lightning cables have been known to spontaneously stop working, often because the power regulator chip inside the cable has failed. There's no good way to see any of this visually, so the best way to test your Lightning cable is to simply try a different one — ideally, a fully-authorized cable from Apple that's brand new. Your Lightning cable should look like this — no fraying, sharp bends, or kinks that can damage the underlying wires.

On the long list of potential problems, you should also check your power source. If you're charging your iPhone from a computer's USB port, make sure the computer is fully awake not in sleep or hibernation mode. If it still doesn't work, plug it directly into a wall outlet with an AC adapter like the one that came with your iPhone.

If you have been using an AC adapter this entire time, then try a different one — borrow one from a friend who has an iPhone or use the one that comes with an iPad.

If none of these troubleshooting steps gets your phone back up and running, it's pretty likely that there's something wrong with the iPhone itself. You should contact Apple or go to an Apple store for service. World globe An icon of the world globe, indicating different international options. Search icon A magnifying glass. Follow these steps:.

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Information regarding your charging routine is stored only on your iPhone. The information isn't included in backups and isn't shared with Apple. If your iPhone, iPad, or iPod touch won't charge If your battery won't charge or charges slowly, or if you see an alert message, learn what to do. Plug into one of these three power sources:. Computer Plug your charging cable into a USB 2. Power accessory Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.

Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device.

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If the charging port is damaged, your device probably needs service. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts. Press and hold the Side button until you see the Apple logo. Let your device charge for another half hour. If your device stopped charging at 80 percent Your iPhone might get slightly warmer while it charges. If an alert says that your accessory isn't supported or certified These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

Follow these steps: Remove any debris from the charging port on the bottom of your device.

Restart your iOS device. Try a different USB cable or charger. Make sure that you have the latest version of iOS.