As in they call you today and the delivery can be arranged at night. I fully understand that they need to give stock to retail shops because they are still running a physical shop for business like you said. But I'm just a little disappointed that the stock allocated for online store is quite limited?

Other than that, you are allow to check the phone on the spot for any defects and change to another set if you are not happy. But again, your company must have corporate plan for you else the prime plan cost I would say its really good deal and beside, you get a free line to use. When I making enquiry, he just say yes, it's available, then i saw the CSO take 1 paper and mark off the notes..

And I'm the third one from the For anyone wanna get it.. Smilies are On. Trackbacks are Off. Pingbacks are Off. Refbacks are On.

Why trade up with us?

Mark Forums Read. Thread Tools. Jul Posts: Jun Posts: Dec Posts: Sep Posts: Aug Posts: Go to the main thread and search. Jan Posts: Nov Posts: You can check if your device is eligible via www. Samsung reserves the right to make changes to the list of eligible smartphone models on www. Each transaction is limited to one eligible trade-in device.

Yes, you will need to purchase a new Galaxy Note9 device and retrieve the IMEI number of your new Galaxy Note9 device before you can proceed with the trade-in transaction. Your eligible trade-in device will be assessed on site and you will receive a discount amounting to the trade-in value from the purchase price of the Galaxy Note9.

Please note that the in-store discount is only available at the point of purchase of Galaxy Note9 at all Samsung Experience Stores except Changi Airport Terminal 3 outlet. Any request for such discount after purchase of the Galaxy Note9 has been completed elsewhere, will not be entertained in-store. Simply bring along an eligible trade-in device, remove all security settings e. PIN, passcode etc. No accessories are needed. The trade-in value of the eligible device would be used to instantly offset the purchase of a Galaxy Note9 at its prevailing recommended retail price, when you trade-in at our Samsung Experience Stores except Changi Airport Terminal 3 outlet.

We recommend that you reset your device back to factory default settings so as to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings. Yes, this is to ensure that you get the best value for your device through the diagnostic assessment. No, you must remove your SIM card before handing your device to Brightstar.

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If a SIM card is still in your device, it will be destroyed upon receipt to protect any personal data. Please also remove any micro SD card on your device before handing your device to Brightstar. Similarly, Brightstar will destroy the micro SD card upon receipt if it is still in your device to protect any personal data. All Brightstar needs from you is your device inclusive of battery. You do not need to send in the in-box accessories or packaging. No, but Brightstar's terms and conditions require you to acknowledge that you are the owner of your device and entitled to trade-in your device.

Brightstar reserves the right to reject any trade-in device where they have doubts as to the origin of the device. Brightstar will update you on the trade-in progress of your device via email.

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Alternatively, you can contact Brightstar's Customer Support Centre at during the following hours: You can cancel the trade-in of your device at any time before the Brightstar courier collects your device. However, in the event the inspected value of your device is different than the original quoted value, you can choose to reject the revised quote based on the inspected value and the device will be returned to you. Brightstar is obliged under Singapore law to comply with the Secondhand Goods Dealers Act, and the rules made thereunder.

The trade-in value estimate will be quoted upon completion of the diagnostic assessment via the app. The final trade-in value will be determined by Brightstar after physical assessment of your trade-in device. Alternatively, you can check if your device is eligible and its trade-in value via www. Samsung reserves the right to make changes to the list of eligible smartphone models and their trade-in values on www.

For trade-in of devices via the Samsung Trade Up SG app for Android TM devices or Trade Smartly app for iOS TM devices, the estimated value is determined by the model type and device condition upon assessment done via the app and the final value is determined by trained technicians from Brightstar when they receive the trade-in device. However, if Brightstar's inspection of your device is different from that of the diagnostic assessment via the app, Brightstar will revise the quote accordingly. In such cases, you will receive an email from Brightstar with the revised quote along with reasons for the revised quote.

You will have up to 14 calendar days from the date of Brightstar's email with the revised quote to accept or reject the revised quote. Upon your acceptance of the revised quote, you will receive the payment within approximately 3 business days. If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive the payment of the revised value in the local bank account you have provided Brightstar within approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days of your rejection of the revised quote.

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All costs relating to the return of trade-in device will be borne by Brightstar. In such cases, you will receive an email from Brightstar with the revised quote along with details about why the value is different. You will have up to 14 calendar days to accept or reject the revised quote. If your device is no longer working or cannot be powered up, you cannot trade it in. If your eligible trade-in device has some defects, you will not be entitled to the full trade-in value of the device. Refer to the next question for the list of defects that will affect the value of your trade-in device.

This is the list of defects that will affect the trade-in value of your eligible trade-in device and its balance trade-in value: Unfortunately , we do not accept devices that have gone through any form of modification that differs from the original product, such as rooting or jailbreaking. Once your final trade-in value has been finalised by Brightstar, you will receive payment from Brightstar via bank transfer to the local bank account you have provided to Brightstar in approximately 3 business days.

Upon receipt of your trade-in device, if Brightstar's inspection of your trade-in device is different from that of the diagnostic assessment via the Samsung Trade Up SG app for Android TM devices or Trade Smartly app for iOS TM devices, Brightstar will revise the quote and email you a revised quote based on the inspected value and reasons for the revised value. You will have up to 14 calendar days from the date of Brightstar's email stating the revised quote to accept or reject the revised quote.

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In the event you accept the revised quote, you will receive the payment from Brightstar via bank transfer to the local bank account you have provided Brightstar in approximately 3 business days. If you do not indicate your acceptance or rejection of the revised quote after 14 calendar days elapses, it will be considered as acceptance of the revised quote and you will receive Brightstar's payment of the revised value via bank transfer to the local bank account you have provided Brightstar in approximately 3 business days from the 14th calendar day.

In the event you reject the revised quote, Brightstar will deliver your device back to the address you have provided Brightstar within 3 business days from your rejection of the revised quote. All costs relating to the return of the trade-in device will be borne by Brightstar.

No, payments are only made via Bank Transfer to a local bank account that you have provided to Brightstar.

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You will need to obtain a local bank account as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them. You will not be able to take part in the Samsung Trade Up programme as Brightstar can only make payment to you via Bank Transfer to the local bank account that you have provided to them.

Here are the list of local banks: Please wait for up to 3 business days for the bank to process your payment. In the event that you do not receive payment after 3 business days from the date of Brightstar's email stating that payment has been made to you, please contact Brightstar's Customer Support Centre at during the following hours: Upon Brightstar's courier's confirmation of collection of your device, Brightstar will typically receive the device within 3 business days. Brightstar's courier will collect your device and provide you with a copy of the acknowledgement slip.

If you have sent your device within 14 days of the date of Brightstar's Quote Confirmation Email, please contact Brightstar by emailing to sg. As long as it is an eligible device, you will receive an e-mail with a revised quote for your device based on Brightstar's inspection at their facility. You will have 14 calendar days to accept or reject their revised offer. No, Brightstar will pay for the collection of your device from your address to their facility. If you request for your device to be sent back to you because of the revision of quotation due to the difference in Brightstar's inspection and the diagnostic assessment via the Samsung Trade Up SG app for Android TM devices or Trade Smartly app for iOS TM devices, Brightstar will pay for the delivery cost.