Now, if it were any other app, we'd be tempted to just unsubscribe and move on that's what we did with Hulu. However, we — like a lot of people — really love Acorn TV's content. If you love your Acorn TV but hate the new app, there are two things you can do to fix it. Acorn TV set up a survey here to let people give their feedback about the new app. Be specific with your complaints for maximum benefit.

If you like anything about the new version, include that, too. They offer a free trial to see if you like it, and it's extremely easy to cancel if you later want to go back to Acorn directly. We hope all the issues and problems will be fixed very soon, but in the meantime, this may help some people to watch their favorite shows in a more user-friendly way. Amazon's app isn't perfect, and the experience varies by device, but you may find you like it better while Acorn is fixing their app.

Whether you love it or just need to vent, feel free to share your thoughts in the comments but if you work for any of the companies involved or their competitors, please disclose that with your comments. Where is the extensive library of shows?

Hate the New Acorn TV Interface? There's a Simple Fix. - I Heart British TV

How do I access more shows, older as well as newer? For Amazon, you can see the full listing of programs here: For direct Acorn TV subscriptions, the app has show categories if you navigate down below the main carousel. Hope that helps! I am experiencing this as well. It just freezes at show 5 or 6 in every category. How on earth is this an improvement? I have filled out multiple service forms and still nothing is fixed. This is such an epic failure for Acorn. It seems that in order to justify having programmers on staff, they made unnecessary changes and have destroyed what was a great streaming channel.

Please return to old way with Acorn. I loved being able to read descriptions of episodes. It was also so much easier to maneuver around. Hate the new app and having nothing but problems now with shows not loading or continual buffering. I use the app to cast to Chromecast Ultra. I agree with the problems cited by this post. I see no advantages over the old set up. It had been one of the most user friendly interfaces. Why copy inferior apps???

I used Acorn all the time even to many of the programs are available on other sites simply because Acorn was easier and faster and clearer to use. I have to type in a password and go through 10 hoops before I can even see my shows. Please go back. We have reported to our tech development team that viewers feel the overall font on the website is too small.

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It is currently being investigated. I find it very difficult to figure out which episodes I have already watched. It was so simple before the way the line underneath each episode showed if partially watched, fully watched or not watched at all.? And the way you have to pick episode and then read info at top.? Why oh why do people have to take a great thing and then screw it up. Please go back to the way it was!!!!

Cannot cast at all since update. My Still gives me an error message saying content not available and that I am not connected to the internet when I am. Waiting to hear from help,desk. I am having the same problem as Deborah. I have not heard back from Acorn tv but they did take my monthly subscription out right on time.

Same here. I was casting easily from my iPad until a few nights ago. I love Acorn and upgraded to an annual subscription — just before the interface changed.

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Now it looks different, but many of the user-friendly features are gone. No longer is the last episode in a series marked for watching next, and autoplay has been added with no option for turning it off. It is now a much more unpleasant experience. I subscribed through Roku and there are no refunds. I feel really skewered. It sounds like subscribing through Amazon presents an experience like before — but who wants to double subscribe? I keep hoping Acorn will sent out an update and keep asking if their IT people ever actually use the app at home?

Ugh, sorry to hear that! I agree that the new interface continues to be pretty terrible. With the new app I can no longer log in to the Acorn app — it keeps telling me that my password is incorrect even though I can log in using a browser with that same password. Please try again.

Acorn TV vs. BritBox: Which is Best for Your British TV Preferences?

I love Acorn, but I hate their new app. Per my comment on April 15, I have the same problem. Impossible to cast as I had done successfully since signing up in September. I have talked to three people, messaged through twitter and gotten messages back from the ticket I opened three weeks ago.

I hear back that the issue is fixed. I actually moved up my schedule to buy a new IPad and same problem persists. I signed up with Britbox and have no problem casting. Cannot Cannot Cannot sign in to acorn iphone app, even though the email and password are accepted through my roku, on my computer, and even on safari on my phone. WTF acorn?!!! The new app just simply does not work properly.

I have yet to receive anything other than a robot response claiming someone will be in touch with me shortly. Anyone want to join me in class action law suit? Too frustrating, and too bad since I love Acorn content! While watching Acorn, the show freezes up and I am put back to my home page. Then, I have to go through a long series of steps to get back to the show that I was watching, only to repeat the same process in a few minutes.

I only have this with the firestick, not on the computer or tablet. Any suggestions. I am so frustrated, having the exact problem as you Maureen K. Exact same issue has been occurring for the last few days. I love their shows but this ridiculous!!! I paid for a way to watch British shows in full…. EXACT same issue here. I have the same problem. I thought about getting a digital AV adapter from Amazon.

And thought about getting a Roku stick.

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Not sure it would work either. Can I ask what kind of tv you have? What a pain! Then after watching the show for 15 minutes or so it does it again. I subscribed to Acorn through iTunes. I just updated the App and now I cannot access the site at all. It keeps directing me to a free trial offer, I have submitted two help requests to tags Acorn online system and have not received any responses otter than an auto reply acknowledging receipt of my request.

I feel I have no choice but to unsubscribe. That was my decision and a sad one as they offer such fabulous content. I subscribed directly and cancelled my annual subscription directly. They have not contacted me about a refund for the six months unused. It seems reckless to roll out an app with so little effective beta testing.

Hate the New Acorn TV Interface? There’s a Simple Fix.

I am now on a monthly subscription to Britbox. It costs a little more much less than I paid for Acorn if they never refund. But Britbox works with iPad and Chromecast. Love Acorn TV. With the latest update, the App on those two devices will not allow me to sign in, even though I sign in flawlessly via web browser on the same Samsung TV and Apple iPad.

I am also hating the recent Acorn app for iPad. I suppose I am lucky because I can still actually watch the shows… My main problem is: Once I turned the iPad to portrait orientation and the arrow worked — one time. Guess I am stuck in Murdoch for a while! Also, I preferred the list of episodes instead of the giant full-screen previews which are unnecessary.

The one positive fix is the drop down menu to choose the season — the ONLY thing they needed to fix on the old app. I wanted to share the survey on facebook but since I already took the survey it would not show me the page to share. I even looked on the Acorn web site and did not find it. Hello Charlotte - Reward points cannot be used to purchase a digital subscription, as they're processed using the 1-click payment method. You can review the Shop with Points Restrictions from the following link: I can watch Acorn on my TV and my computer but not on anything Kindle. Hi Pica, I was doing just like you and for some reason it is no longer working.

I now get this message. This video is bad or in a format that cannot be played on your browser. The media playbook was aborted due to a corruption problem or because the media used features your browser did not support. If anyone finds a solution, please share. Thank You! Like homecraft9e, suddenly in the past few days it won't work and I get a message that the browser is not supported.

Amazon has suddenly also installed without my asking, by the way a new Silk browser that is infuriating and requires you to have a bing. I think the problems we are now having with getting our Acorn videos to play is due to the re-configuration of the silk browser. I'd love to find a way to get another browswer on the kindle but it seems that is not possible. Can anyone suggest how to manipulate the new Silk browser so we can see the acorn videos once again? I have had the same thing happen this week. We had a separate Acorn tv subscription which we've watched in Silk for months.

Now Amazon adds it as a Prime add-on and the next week updates Silk so it won't play the Acorn videos anymore. C'mon Amazon, fix this-this is not fair play. Makes me want to cancel my Prime and just go to Roku. Charles, I think you are on to the core issue: Amazon wants to sell its Prime members an "add on" subscription to Acorn tv-- I'm sure they get a hefty commission on every customer they sign up. I'm no lawyer, but if this is what is happening it smells like restraint of trade and improper interference with the existing "contracts" people have, with both Prime and with Acorn.

Any state Attorney General office staffers listening? The hard cold fact is that Acorn TV was never supported on any android device. Acorn's own web site says that, plainly. Acorn has never released an android app. Complain to them.