We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Virgin Mobile provides: Show more Show less. Phone number: Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary Read more about how to complain here.

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You can use the Resolver system to help make every stage of the complaint process easier. Want to start a complaint about Virgin Mobile? Start your complaint. Working with With Resolver you can send your case to key ombudsmen and regulators including: If you find something wrong with a company or our processes, tell us and we will put it right.

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You can raise a complaint against Resolver via Resolver itself. We do use cookies, but only to provide you with a better experience. If you have any problems connecting to the interpreter or would like to feedback on the InterpretersLive! Choosing An Accessible Device.

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All you have to do is type your conversation into your textphone's keypad and wait for the other person to reply. It doesn't matter whether the person you're talking to has a telephone or a textphone because a relay assistant will help you and the person you're calling. Oh and guess what? You get a discount on your calls via Text Relay with Virgin Media.

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If you want to contact Virgin Media using Text Relay you can do so using the following Text Relay freephone number Prefer an app to using a textphone? No problem.

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Virgin Media customers with accessibility needs can download and install our easy to use Next Generation Text app. The Next Generation Text app works with a home, office, or mobile phone and provides a text connection in parallel with the phone call you make through the Next Generation Text service. The app is available on a range of compatible devices like your laptop, tablet and smartphone, so all you need is a good WiFi connection to download it.

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These messages are passed to the police, ambulance, fire rescue, or coastguard who can also reply by SMS. You can also contact us through a sign language interpreter between 8am and midnight 7 days a week.

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Call costs from other networks and mobiles vary. Charges from other networks may vary.



It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia. Our mobile phone access features. Today's phones can do some amazing things.

Everybody will find something that helps them. What to look for in your next mobile What to look for in your next mobile. If you have an hearing impairment, you may find these features useful: Adjustable volume control. Vibrate alert.