Uninstall your original Desktop Manager first, then install the downloaded service pack. Be sure to reboot your computer after completing the installation. Follow the instructions to download the Desktop Manager service pack to your desktop computer.

Some users have reported the following work around Exit the BlackBerry Desktop Manager. ALX" to "ApplicationName 1. Then restart the BlackBerry Desktop Manager and try to install the application again. Answer : This happens when you select a file with a. Question : What should I do if I see the error message " Answer : Usually this happens when you try to upgrade to a new version Over-the-Air OTA without uninstalling your old version. Please backup your data using Blackberry Desktop Manager, then uninstall the previous version, and install the latest version using instructions from this FAQ page.

Answer : Yes. Once you have installed DataVault, select "Move data file If you start DataVault without connecting your USB drive, DataVault will prompt you to enter a new master password twice and attempt to create a new database on the local drive. If you create a new master password by accident, quit DataVault and click on the Ok buttons when "Failed to create database Upgrading to an intermediate release, such as from version 4. Upgrading to a new version, such as from version 3.

SANS Digital Forensics and Incident Response Blog

To upgrade to an intermediate release, follow the instructions to download the latest version and install from your desktop or install directly to your device. If you are prompted for a registration key, enter the key that you received when you purchased the product. If you didn't keep a copy of the key, see elsewhere in this FAQ for retrieving keys. To upgrade to a new version, follow these instructions. If you have difficulties, or the Sales Partner you purchased from does not offer upgrades, please email your order confirmation to info ascendo-inc.

To be considered for eligibility, your order confirmation must contain the Name of the Ascendo Sales Partner you purchased the product from, the Version Number and the Date of Purchase. Question : What is Download Protection? Answer : Download Protection is a service offered by Handango. You should refer to Handango. Download Protection is not required to download Ascendo DataVault from our web site, see above. Question : What are Registration Keys?

Answer : Registration keys must be entered when prompted to continue using DataVault after the trial period is over. You must purchase DataVault to obtain a registration key. Some Ascendo Sales Partners refer to registration keys as activation codes but they are the same thing. Answer : There could be several reasons for receiving a "Wrong Code" message when entering your registration key. Registration keys for Ascendo DataVault are in the following format.

For versions 4. Please verify that you haven't transposed numbers, left out a number, etc. Question: I am unable to enter my registration key using the BlackBerry Storm keyboard.

Blackberry web desktop manager url not working

Answer: You may need to enable "compatibility mode" to enter the registration key, see steps below. Click on Options icon on BlackBerry home screen. Select "Disable Compatible Mode" from the screen menu then try to register again. Question: I can't find my Registration Key.

Ascendo Fitness & Fitness Calculators Frequently Asked Questions.

If you have already registered DataVault, then you can also find it on the About screen. If you can't find your Registration Key in any of these places, then follow the instructions below. First, check the version you purchased as this will be necessary to retrieve the right key. If you want to upgrade to a new version, then follow the instructions in the upgrade policy to receive a new registration key.

If you purchased Ascendo DataVault from one of our Sales Partners, then you must contact them directly to retrieve your Registration Key. See below for links to initiate the process. If you purchased Ascendo DataVault from our web site, please forward your order confirmation containing the product name, version and order date, to info ascendo-inc. Question : I changed handsets. Answer : First, check the version you purchased and read our upgrade policy.

If a new version exists and you want to upgrade, then follow the instructions in the upgrade policy to receive a new registration key.

If you purchased the most recent version, then install the latest maintenance release on the new handset and follow the instructions below. If you purchased Ascendo DataVault from our web site, please forward your order confirmation, or send an email containing the product name, version, order date and the email address you used to purchase the application to info ascendo-inc. How do I find the registration key?

Table of Contents

Then click on an application from the list to display the application details. The registration key should be displayed next to the "License:" label. How do I install my applications on the new handset? Answer: The following instructions are copied from section called " Re-install items on a different device " in the BlackBerry App World user guide.

Re-install items on a different device. If you switch to a different device or delete all the data from your device, you can re-install all of the items that you bought from BlackBerry App World at no additional charge. Answer: Ascendo replaces registration keys for up to two years after purchase. Question: I need a new registration key but I can't get one from an Ascendo sales partner. Then check off the Run Add-Ins box and click on the Synchronize button. See Synchronization section of the online user guide for more information. You may have to repeat this more than once.

Restart your PC. If you have tried the steps and synchronization doesn't work, please try to install the most recent version of Ascendo DataVault for BlackBerry and Ascendo DataVault Desktop. We have released a new version of DataVault for Windows which fixes the issue for most users. If you install the latest production version of DataVault for Windows and you are still having problems, please try the steps below. If you are still having issues, follow the steps below to do a clean installation of the BlackBerry Desktop Manager.

Workarounds for users of DataVault for Windows version 4. Question : Once I've entered information into the application, how can I back it up and restore it if there is a problem? Answer : Users of DataVault V3. Please note that DataVault passwords are case sensitive. Some Ascendo Sales Partners provide real-time alerts whenever new versions of a product are available. Here are some that we know of:.

Registration Key Issues. Usage Issues. Start the Browser on your BlackBerry. Click on the BlackBerry Key to display the screen menu.