Text messages can be sent to local, regional and international numbers. They are chosen for an initial three-week training programme and if they are really good, they go on to become an apprentice for six months. And then, after that they go on to international certification through institutes in the UK and the United States.

Benson spoke of the progress the single mothers have made and the scope for further opportunities. He said Cellestial has also aided in the island's education system. When a local barber shop took a national initiative to help make haircuts available to students whose parents simply could not afford, Cellestial also came to the rescue. Founders of the project, Bannah and Jana Suffren of Cutty Ranks Barber Salon, launched the initiative ahead of school reopening in As a consequence, poor grooming contributes to their already low self-esteem and increases their.

Cellestial came forward to equip the Cutty Ranks team to be responsive to this need and increase the safety of some of their clients by donating cell phones. Now over one year in existence, the project provides grooming for over 1, students at 53 schools around the island.

Cellestial products are also available at over 20 retail locations in Saint Lucia. Use a primer when you have specialty needs such as stained or damaged surfaces, significant color changes, new plaster and wood, glossy surfaces, tannin-rich woods, or concrete and masonry. Performance Paints offers a variety of exterior stain options to protect and enhance the beauty of your deck, fence, and siding. PPG has been providing quality paints and stains for homeowners and professionals alike for well over years. This Programme is a multi-modular asset lifecycle software that helps telecom operators to improve operational efficiency and reduce costs.

With the techniques of NAAP Global Solutions, Digicel will maximise the tracking and management of telecom sites, drastically reducing operating expenses. Under the agreement, this solution will also include conducting a detailed inventory of over 50, installed telecommunications assets, bar coding and high definition 3D laser scanning. Upon project completion, Digicel will have an operational tool that will enable the company to have a consolidated view of assets that are deployed in distant geographical territories, simplifying and empowering the decision making process.

Furthermore, NAAP offers flexibility: The implementation is modular and it offers professional services in order to assist the organisation in its own implementation, and the ability to customise and develop customer-specific solutions. Once we are done with the implementation, Digicel will have all asset related information readily available to be useful to them from day one. This designation recognises the telecommunications giant for delivering outstanding customer service to its customers across the Caribbean, Panama and El Salvador.

As such, we are delighted to be recognised by Cisco for Excellence in Customer Satisfaction—the highest distinction a partner can achieve within the Cisco Channel Partner Programme. This is a testament to the quality of our staff and the focus on excellence in training and customer experience. Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's preand post-sales support over a rolling month period.

Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the programme's specialisations and certifications, Cisco recognises a partner's expertise in deploying solutions based on Cisco advanced technologies and services.

Using a third-party audit process, the programme validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities—critical factors in choosing a trusted partner. Lucia Freezone Engines Only: Tens of thousands of Digicel customers across St. Country Manager for Digicel St. The company is renowned for delivering best value, best service and best network.

Digicel is incorporated in Bermuda and its markets comprise: Lucia, St. Digicel also has coverage in St. Martin and St. Barts in the Caribbean. Digicel Business recently launched its new Cloud Solutions portfolio, featuring the latest suite of Cloud Solutions to drive business advantage. It means specifically that customers can choose to retain their data locally or regionally. Digicel Mobile Device Management enables completely secure access to any business application, using any device.

This would indeed enhance the user experience and deliver significant value to our business clients locally. To complement our rapidly expanding Business Solutions team, early in Digicel Group acquired Netxar, a leading business solutions company based out of Puerto Rico.

Digicel is the first regional telecommunications company outside of the US to offer these services as part of the CSP programme. Digicel Desktop as a Service will bring significant value to customers across the Caribbean and Central America, allowing them to take full advantage of the flexibility of hosted desktops and applications with maximum uptime and productivity. By making highend technology affordable on a scalable basis, Digicel Desktop as a Service levels the playing field for small and medium sized businesses that would otherwise be unable to access these market leading technologies.

As more businesses adopt DaaS solutions, the market is growing to accommodate the demand. IDC estimates an 84 per cent compound annual growth rate from to Vincent and the Grenadines. The workshops included Internet service providers, local content providers, academics, business leaders and government officials, and focused on the role, value and requirements of a local IXP. She said proliferation of IXPs in the Caribbean could help improve the delivery of local Internet services such as video conferencing, voice of IP, data backup and even online gaming.

Bevil Wooding, an Internet Strategist with PCH, speaking at the workshop, said addressing the infrastructure challenge and improving the efficiency of local data traffic exchange was a critical step in improving the quality and lowering the cost of providing local Internet services. The Cupertino, California-based company made the announcements in October at an event in San Francisco. The iPad Air weighs just one pound 0.

Research firm Gartner Inc estimates that Android tablets will end with a 50 per cent share of the worldwide market versus 49 per cent for the iPad. Just two years ago, the iPad commanded a 65 per cent market share compared to 30 per cent for Android tablets. Apple sold It was the first year-over-year decline in iPad sales.

Apple also refreshed its computer lineup. The company also said that its latest computer operating system, Mavericks, is available free of charge. Apple also says nearly two-thirds of its mobile devices are running iOS7, the revised operating system it released in September. Furthermore, we will scale up cooperation efforts with Haiti, which is continuing its struggle towards reconstruction and against poverty.

Irwin LaRoque; and Mr. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Suriname and Trinidad and Tobago. Guyana appreciates what the EU has done through the EDF at the bilateral level in support of sea defences and other aspects of the protection of our coastland; and in bilaterals related to energy efficiency, forestry, the support of the sugar industry, and the development of our Amerindian communities. He also urged the meeting to review the functioning of the Economic Partnership Agreements, to determine whether these have achieved their objectives or if they can be adjusted so that they better achieve their purpose.

In his address, Commissioner Piebalgs said that although much has been achieved by the Caribbean countries, they still needed to overcome remaining development obstacles. Security, he said, is a particular concern, because it is a prerequisite for social and economic progress. In addition, climate change and its related impacts — such as rising sea levels and more frequent natural disasters —continue to cast a long shadow over global development efforts, and pose a major obstacle to sustainable development here in the Caribbean.

Commissioner Piebalgs stressed: Our common objective of the EU is to provide better opportunities to millions of people here in the Caribbean Region. You have your own ideas about where you want to go; we will accompany you on that journey. The programme included a workshop on regional implementation modalities for focal sectors, such as security, trade, environment, and energy; as well as bilateral discussions with Guyana on its Country Strategy Paper and National Indicative Programme NIP for the period of the 11th EDF. The NIP maps out the sectors and areas that will receive EC aid, explains how the aid will fulfill its objectives, gives a timetable for its implementation, and specifies on how nonstate actors would be involved in the cooperation.

Ambasasador La Rocque disclosed that presentations on the regional programming will provide perspectives on planning, implementation and management of the regional programmes. Ambassador La Roque disclosed that these presentations on the Caribbean regional programme would have benefited from intensive internal discussions within the institutions of the EU. The question must be asked how can the judiciary, as an institution be truly independent if it does not have some kind, some level of true financial independence.

Members of the legal fraternity marching along Cayon Street in Basseterre during the opening of the new law year on Tuesday, September Janet Yellen, 67, would succeed Ben S. Bernanke, whose term expires on Jan. Janet Yellen, Vice Chairman of the U. Federal Reserve, was the favourite in surveys of economists and had the backing of 20 members of the Senate Democratic caucus who signed a July 26 letter to President Barack Obama.

Bernanke, would become the first female leader in the central bank's year history. Owners Savings Plan. Save for for your your new new Save home if you are ready. Obama turned to Yellen, Vice Chairman of the Fed since , after the other leading candidate, former Treasury secretary and White House economic adviser Lawrence Summers, withdrew from consideration amid mounting opposition from Democrats on the Senate Banking Committee. Reduce mortgage rate consolidation.

Renovate your already Saveconsolidation. Call or or visit visit us us for for more more information: Call Castries: Head of the EU Delegation based in Guyana Ambassador Robert Kopecky noted that they had signed another agreement with IICA earlier in the year but said this agreement had a special importance for the region.

New ones, emerging ones, basically all require certain phyto-sanitary and sanitary standards. He said the objective of the agreement was to ensure the relevant organisations got the practical know how and expertise to ensure the desired standards were reached and maintained. Another aim was to enhance the capacity of regional agricultural institutions. According to the EU envoy, he would be happy if the project could start bearing fruit within the next six months or so.

The grants were provided under the 10th European Development Fund, a cycle of developmental aid for African, Caribbean and Pacific countries. The World Bank says remittances to the developing world, including St. Lucia and the Caribbean, are expected to grow by 6. In its revised estimates and forecasts, the World Bank also projected that remittances to the developing world will cross the half-trillion mark by Speaking at the official launch and inaugural meeting of the Council, Dr Anthony said that the creation of this Council brings to the fore the uncomfortable truth that increase in wages in Saint Lucia has not resulted in a commensurate increase in productivity.

The Council is chaired by Rayneau Gajadhar, Chairman of the CIE Group and will includes representatives from the private sector, public sector, trade unions and civil society. An extended period of economic turbulence has shattered the American dream for millions of Americans said economist Zhivargo Laing. Why are you here and what are you about? The power then works itself outward, providing the means to produce, provide and prosper.

It releases us to be free to be now, to do now and to excel now. Released is a pocket of wisdom that gives life and riches in full measure, whatever the times. The transaction was confirmed in a brief statement which also said that the shareholding disposed of was owned by private companies connected to the family of LN Mittal. He emphasised that the Bank would need to expand its communication with the public and its relationship with its stakeholders particularly within the context of the OECS economic union.

Kitts and Nevis, Saint Lucia and St. Kenny D. Anthony, has expressed confidence in the management of the region's fiscal space and its banking system, but he says there are some major adjustments which are necessary. In his inaugural speech as Chairman on September 4, the Saint Lucia leader told his regional counterparts that the Central Bank will continue to address the main policy issues which confront member countries namely; financial stability, fiscal and debt sustainability and growth and competitiveness.

Cognizant of an extreme high level of non-performing loans in various ECCB member territories, Prime Minister Anthony says the case for integrating the region's indigenous banking sector is now more compelling. He says while it has been a difficult period for banks and their customers, the problems may be resolved through a review and upgrade of the archaic and obsolete banking legislation which the region inherited from Quebec, Canada. It cannot be right for example that a borrower who has paid fifteen or more years of a twenty year mortgage is dispossessed of a home because of sudden financial difficulties not of his or her making.

Anthony also pledged to work with all interests to advance and execute the mandate of the Monetary Council efficiently. BOSL can Help! Land is a valuable resource and arguably the most solid investment one can make. It does not spoil, it does not diminish, but rather, it appreciates in value with the passage of time. For customers looking to purchase land, build their own home or both a Home Start account provides favorable interest rates on savings and allows you to qualify for reduced interest rates on your land loan.

A Home Start Account is a customized savings account, which allows you to save over a period of time towards your home. Customers have a choice of two maturity plans: Plan A: Minimum one 1 year with no tax credit benefit and Plan B: Opening a Home Start Account is easy. Anyone years of age is eligible. Applicants must present valid identification and proof of address. Home Start is the key to unlock your dreams of home ownership. Land purchase can become quite complicated and lengthy if you are not aware of the many banking and legal requirements.

A Bank of Saint Lucia officer will guide you through the process of making land ownership a reality. Other regular loan requirements such as a job letter and recent salary slip also apply. Owning a home is one of the most empowering feelings one can have. Not only is home ownership a sound investment, it helps you build equity which you can use for other important life goals such as higher education. You cannot build equity if you are renting.

Imagine how much better-off you would be if the money you pay in rent went towards acquiring your own home.

Home Equity is the difference between your original mortgage amount and your current mortgage balance. Bank of Saint Lucia offers Home Equity Loans to persons who have made long term investments in their property and would like to use the equity in their homes to pay for a current need. Interest rates and loan terms are negotiable.

Come in to any of our branches. Our officers will guide you through the process and tailor a package that meets your needs. We Provide the following services in addition to the refueling of vehicles: Soufriere This is especially appealing to amateur investors who may be nervous about taking the leap into the stock market world. Investment Clubs can be used as an introduction to the investment fold as persons can learn valuable information about the process and make a better return on their funds.

Thinking about an Investment Club? Here are some of the basic facts you should know:. What is an Investment Club? An investment club is formed when a group of persons, usually friends, coworkers, neighbors, family, etc. The primary objective of such a club is to make a profit for club members. These parties would meet on a regular basis in order to improve their knowledge on investments and investing, and determine their investment moves. Benefits of an Investment Club Essentially, an investment club enables investments by persons who, individually, would not be able to afford to take advantage of a number of investment opportunities.

Each member makes a small monthly contribution which is determined by each club. This small contribution, multiplied by a number of members, can result in the investment club building up a sizeable portfolio. This portfolio also provides diversification benefits due to the investment of contributions in a variety of instruments. Also, trading fees and commissions would be reduced as they are shared among members. Another essential function of an investment club is the education of its members. Some view this aspect as being the more important one given that the investment in knowledge contributes greatly to the development of members.

Improvement in the financial literacy of members also enables these members to make more educated investment decisions, which would result in better performance of the club's portfolio. Rules and Regulations An investment club is usually organized as a partnership. A partnership agreement would be drawn up, as well as by-laws dictating the operations of the club.

The club would also have its own bank and brokerage accounts. At the club's regular meetings, decisions are taken to buy or sell investments based on majority votes. The value of each member's share in the portfolio is proportionate to the member's contribution to the total holdings. There are several software programs which enable tracking of individual member holdings. However, if the club has passive members, that is, members who do not partake in the investment decision-making process, it may be considered an issuer of securities.

In conclusion, the National Association of Investors Corporation NAIC , the organization supporting the formation and operations of investment clubs in the United States, reports that Grab your pen and paper and jot down a list of people that you believe would be an asset to the investment club. Draft a Partnership Agreement. This agreement is the formal creation of the business partnership. The partnership agreement should be signed and dated by all of the investment club partners. Craft Your Bylaws.

The bylaws will determine how business is transacted and have to be agreed to by every member. Select Your Officers. Every investment group should have a President, Treasurer, and a Secretary. Open An Account. Now you are ready to open a bank account. Two or three members should visit the local financial institution to open a business account for the investment group. Open a Brokerage Account. Conduct Regular Meetings. The group should hold regular meetings. This can be monthly or quarterly. There should also be an annual meeting in which end of year statements are issued and new officers are selected.

While there is little doubt that many persons are born with traits that predispose them to become leaders, the weight of the growing body of evidence is that leadership skills can be taught and developed. However, leadership development literature is of variable quality — celebrity biographies and periodical articles laden with unhelpful adages are often not based on empirical research.

Readers should be cautious about these publications and instead seek out evidence based books and articles. This issue of Business Focus Must Reads recommends two such well researched, brilliant and deeply insightful books - How to be Exceptional: How to be Exceptional: Sherwin and Barbara Steel Conventional wisdom in leadership development is that leaders should focus primarily on identifying and improving their weaknesses.

How to be Exceptional turns this conventional advice on its head.

St. Lucia Online - Information Guide&Search Engine for St. Lucia

Instead, the author offers up compelling evidence that strongly suggests that those interested in becoming exceptional leaders would be better served by focusing on their strengths. John Zenger and Dr. Joseph Folkman — are the founders of a leading US based consulting firm that specializes in corporate leadership training programs. However, one does not need to have read the earlier book in order to benefit from the current one. The central premise of How to be Exceptional is that there are 16 differentiating competencies that define exceptional leaders. In order to be considered exceptional, a leader needs to possess and consistently display five or more of these competencies.

The authors argue that fixing weaknesses cannot make a leader exceptional. The leaders who truly stand out do so because of a small number of exceptional strengths and not due to an absence of weaknesses. Top tier leaders are all flawed, but they are effective because of the few things that they do very well. How to be Exceptional provides advice on how to decide which strengths an individual should develop and how to go about developing those strengths.

This is a revolutionary and ground breaking book that will force you to think differently about your personal leadership development plans as well as those of your organization. True North: Harvard Business School professor partners with entrepreneur, Peter Sims in writing this stimulating book. Their focus is on serving others rather than self.

George and Sims argue that there is no one right way to lead — authentic leaders chart their own path. Learning self is therefore the starting point of any personal leadership development. The authors challenge readers to take responsibility for their own leadership development and to look within themselves and examine their own core values, principles and motivation.

George and Sims detail the five dimensions of an authentic leader as follows: Pursuing purpose with passion. Practicing solid values. Leading with heart. Establishing connected relationships. Demonstrating self-discipline. Through a series of examples and exercises, the authors guide the readers in understanding where they stand with respect to each of their dimensions and formulating an appropriate self-development plan. True North is a thought provoking book that inspires, challenges and teaches.

Leaders in search of a guide for their own personal self-development will find in this book an instructive and engaging guide. Smith was speaking at the opening of a 2-day financial forum in the Bahamas in early October, which brought together finance ministers from across the Caribbean, as well as representatives from International Funding Institutions IFIs , to discuss ways of addressing challenges to growth while achieving fiscal and debt sustainability objectives.

A solid macroeconomic position with adequate fiscal reserves and low debt can be a strong bulwark against the vulnerability to external economic shocks. Governments must develop the institutional and policy infrastructure necessary to support good governance practices; and the general public and the private sector need to be adequately equipped to hold their governments accountable. The conference was held under the theme: We have the expertise and financial solutions for your personal and professional development. Designed with you in mind, our professional solutions are tailored to take care of your education, business and personal financial needs.

Used under licence. The shutdown followed a budget standoff between President Obama and Congress. But a worse problem looms: The US is up to its borrowing limit and will run out of money without agreement to lift it. Ms Lagarde's comments were echoed by the US Treasury, which says a debt default could lead to a financial crisis as bad as or worse. In a speech looking ahead to a decade of challenges for the world economy, Ms Lagarde said that the US government needed to fix its finances for the long term.

She said it was "mission critical" that the US agrees a new debt ceiling. But as she has often said before, there should not be too much change in the short term because that could undermine the economic recovery. US President Obama and Congressional leaders have been in political deadlock for days, which has had the effect of freezing non-essential US government functions. The US government closed non-essential operations after Congress failed to strike a deal on a new budget. The shutdown has left more than , employees on unpaid leave and closed national parks, tourist sites, government websites, office buildings, and more.

However, as one budget crisis raged in Washington DC, another one — potentially more dangerous — looms in the coming weeks. On 17 October, the US government was expected to run out of cash to pay its bills unless the debt ceiling is raised. On the prospects for the world economy in general terms Ms Lagarde was cautiously positive. She added that although the global economic outlook remained subdued, there were signs that growth was looking up and financial stability returning.

Even Japan, she said, was beginning to improve, albeit all three areas needed to make policy changes. The IMF's latest economic forecasts will be released in a few days and will give a more detailed view of global economic health and prospects. Russia says it is willing to help the Caribbean explore for oil and gas as well as deal with the impact of the global economy.

All those things will be available to Caribbean countries free of charge because it will be done by Russian scientists with participation with local scientists if they will like and that data will be available without any pre conditions without any restrictions. Second to our destination is Cuba because with Cuba we have traditional ties and of course Jamaica is also on the rise, regarding Barbados, we also have a number of growing Russian tourist.

He said a solution to the financial crisis should not be left only to the developed countries. He said while he is not a palm reader, an economist or in possession of a crystal ball, Caribbean countries should look to deal with unemployment, particularly among the youth, fight against corruption, and manage government expenditure in a bid to stimulate their economies. Vincent and the Grenadines, Barbados, Guyana and we hope to continue.

Proexport, the Colombian government agency in charge of foreign investment, trade and tourism, has revealed that Caribbean markets are seeking investment opportunities in Colombia. These markets have a particular interest in software, IT and BPO services, as well as insurance and financial services, hotel infrastructure and construction materials. Due to limitations in the economy and population of the Caribbean, companies are seeking to expand their businesses outside of the region.

Local companies in Puerto Rico, Curacao and the Dominican Republic, for example, are looking into emerging markets in Latin America; and because Colombia offers great protection for investors and a platform to reach other markets in South America, it is an ideal strategic partner for investors.

A number of foreign BPO, software and IT service companies from around the world have been investing in Colombia in recent years. The Caribbean has been on the same bandwagon, deciding to organise several of their international projects in Colombia. In addition, companies from Puerto Rico, Curacao, Aruba and The Bahamas have already established themselves in the country.

This region is becoming an attractive base for Colombian companies that seek investment opportunities and to establish themselves in the islands. It is a win-win situation for all economies seeking to expand. Those who seek investment opportunities in that region are accompanied by investment specialists who facilitate access and communication with Caribbean companies and governments. Colombian companies have been particularly interested in the chemical sector, food industry and call center services available in the Caribbean.

A regional network for agriculture extension services has been launched at the Caribbean Week of Agriculture CWA with the aim of boosting agricultural productivity. David Dolly. At a meeting of regional heads of extension services in February a number of problems were identified within their areas. These included clear definitions of the roles of extension officers, improving staff morale, increased budget support, policies to better empower the services and greater farmer participation.

Today, he added, Guyana consumes less than 10 percent of the rice it produces. The minister said the success was as a result of improved technology and farming techniques in addition to the establishment of an extension service for rice and a research centre. Better use of fertilisers and pesticides, the professionals can come up with the guidelines but it is the extension workers that must be with the farmers in their fields. There is a critical role that extension workers play and it is high time that we acknowledge the work that extension workers have done to improve agriculture. Ramsammy stated.

Len Ishmael. I am more honoured than I can say to have been given the opportunity to serve our region and to lead the work of this organisation in arguably one of the most exciting periods of change in its history. Vincent and the Grenadines, St. The PetroCaribe Ministers also concretised development strategies of the Economic Zone, which include topics such as transport and communication, production chains, tourism, trade and integration and culture and society. Film Competition Launched to Promote Caribbean Foods A region-wide youth competition has been launched to promote value-added foods with 10, euros in prizes up for grabs.

A stated goal is the use of the competition as a mechanism to promote the importance of science, technology and innovation for improving agricultural performance and supporting economic development. Director of the Technical Centre for Agricultural and Rural Cooperation CTA Michael Hailu said he believed that the competition would not only help people understand the potential of agriculture but also encourage them to have their success. The director also urged that there be participation from Guyana this time around since there was none in the inaugural competition.

However all submissions must be in English and no longer than five minutes. The competition will be run over 10 months with interested individuals having up to January 30, to enter their concept and those shortlisted have up to June to do the final submission. Interested individuals can visit the CCST website at ccstcaribbean. President of the CDB, William Warren Smith, said that during the initial assessments, conducted by consultants, the role of regional institutions and funding agencies were evaluated.

He said inefficient water supply networks and inadequate access in rural communities, as well as inadequate wastewater management systems coverage, weak data management capacity, high per capita usage and a shortage of capacity, especially in the areas of planning and risk management, were some of the challenges facing some territories. Sharing six of the key findings of the report, Smith said: We note this trend especially in the northern Caribbean where the decline was as much as 50 per cent in some of our countries. Secondly, we compared per capita consumption in the Caribbean with that of similar regions of the world.

It was 50 per cent higher than expected. Thirdly, unaccounted for water across this region ranged from 17 per cent to 66 per cent. Fifth, access to pipe water is less than 90 per cent in four of our borrowing member countries. Finally, in ten of the utilities in all 18 borrowing member countries operational costs exceed revenues being generated by the services provided. That is not a good indicator of sustainability. Clearly, effective water management must be almost at the top, if not at the top of the list of development priorities of every country in our Caribbean region.

Caribbean Consultancy Services We handle your business like professionals to maximize efficiency and profits. O Box , Castries, St Lucia. Our Devotion is Legendary! Interest rates are at an all-time low so build Today and Celebrate Forever. At SMFC we have something for everyone: Come, talk to us, and together we can develop the mortgage plan that best suits your needs.

So make that call! Join the thousands of St. Lucians enjoying life in their own homes! Box , Castries Telephone: Jackson, who is currently employed at the ministry of tourism as a sustainable tourism officer, participated in the two day course held in St. Lucia from September 4 to 5 and focused on the impacts and adaptation of climate change in the areas of tourism and agriculture.

Topics that were discussed ranged from climate change impacts on the tourism sector, the economic contribution of small island resources to the tourism sector, sustainable land management and agriculture, adaptation measures for farming, maximising business benefits through building resilience and reducing risks to the tourism sector from climate change. The sustainable tourism officer is of the belief that social media use would be the most effective vehicle for such an awareness campaign as a larger proportion of society would benefit because it is youth driven.

Because of their geographical location, the islands in the Caribbean have low lying coastal areas, steep slopes, fragile marine eco-systems and are directly within the hurricane belt. Best practices that could be enforced are inclusive of the introduction of alternative energy solutions, enacting and enforcing stricter laws relating to land use and development, and a greater regional collaboration in an effort to combat the negative effects of the phenomenon that threatens small island economies.

Lucia, one company through a suite of highly interactive and cutting edge business solutions is again set to distinguish itself as a market leader, proving to be an extraordinary ally in helping small, medium size and already well established companies maintain their comparative advantage. Now more than ever, local firms, whatever their size, can avail themselves of a cadre of business solution products like Voice PBX solutions ,video conferencing either web or IP telephony , Internet access Broadband and super-fast Data , IP services such as asset tracking and management as well as a wide range of cloud solutions such as cloud data backup, virtual desk top and cloud telephony.

We have realized tremendous success over the years offering solutions to customers across the Caribbean such as: Lucia, Sandals Group. As a new business, your strongest network is the human element and Digicel's Connect service portfolio is designed to match the needs of your startup venture or small business. Our custom-made small business solutions allow you to stay agile, nimble yet never still.

Take advantage of our Closed User Groups which allows savings on calls between employees. Our wide range of mobile handsets with mobile data solutions provides email and web access on the go. Wireless, Broadband, Voice and Internet is ideal for the office. Medium Size Businesses Whether employees are centralized at corporate headquarters or scattered in the field, communication should be seamless and efficient and our Business solution packages delivers on that. Data VPN solutions allows you to link all office locations on a single network to share resources and streamline communication.

A high-speed dedicated Internet connection at head office can be used by any remote location for data, Internet and voice. Blackberry, Closed User Groups, mobile data and email access are solutions that will further facilitate growth. We at Digicel stand ready to integrate your current systems onto our state-of-the-art fully automated system to provide optimum business efficiencies to your medium size operations. Join the scores of large firms already locked on to Digicel Business and start reaping rewards.

As that one preferred partner, Digicel Business undoubtedly helps larger companies maintain their competitive advantage while staying ahead of the game. Through well targeted business interventions,. Digicel Business is helping multinationals in operating markets to unlock the power of their communications networks.

Information is power. Communication is a power multiplier. Therefore our business solutions are designed to increase efficiencies, streamline your operations and develop momentum that would maintain and sustain your enterprise. Whatever area of business you operate in, your communications network is central to how you, your suppliers and your customers interact.

Digicel Business Advanced Networking streamlines existing IT and communications, while adding the latest, industry-leading functions. Digicel Business gives you the network you need to run mission-critical applications and streamline your operations. In short, our Advanced Networking is a cost-effective way to improve your communications performance, increase reliability and maximize cost-effectiveness. Digicel St. Its dedicated team of consulting professionals develop solutions that help companies achieve operational efficiencies and reduce costs while delivering security and peace of mind.

Our business solutions team is on standby to show you how your business units and functions can be transformed. Contact us today to set up a meeting. We operate a world class internet infrastructure that maximizes redundancy with no single IP point of failure. Amazingly, amidst all the heavy rain storms which had plummeted St. Lucia for the previous weeks, the clouds lifted and the sun came out - some may say this was coincidental, however the Management and Staff of Beachcomber knew it was symbolic to the bright new beginning of the Lexus Journey within Beachcomber.

He said that Lexus, speaks for itself, as over the years Lexus has received numerous awards, many of which have been consistently re-awarded year after year in different categories. He pointed out the true cost of a vehicle is not the purchase price, but is the purchase price, plus the cost of ownership i. Which he indicated, will be higher than other competitive makes, particularly some of the European vehicles with their high costs of ownership and negligible re-sale value.

The Lexus journey began in out of a desire by Toyota to create a world-class luxury car brand. In the years since its inception, the Lexus brand has distinguished itself time and again in quality, reliability and in vehicles that emphasize dependability and comfort, hence the Lexus marque has no equal. The hallmarks of this brand are a quiet, well-crafted cabin, a plush ride and commendable performance from powerful, nearly silent engines.

Lexus vehicles are created with a masterful skill and attention to detail inspired as much by traditional artisanship as by state-ofthe-art engineering. Visually, you can recognize a Lexus by its unique styling, which is not only captivating and luxurious, but also highly refined. Power's long-term Vehicle Dependability Study, the Lexus has been the most reliable car for fifteen consecutive years, the most for any manufacturer.

The Lexus GS is a leader in quiet, comfortable, luxury sedans that deliver great value. It has made Lexus one of the bestselling luxury brands in recent listings. The Lexus IS 6 Cylinder has an engine that is mated to 6-speed automatic transmission. It also has a manual shift program that can be accessed through the steering-wheelmounted paddles or the shift lever. Its sophisticated engine also makes use of a combination of direct injection and port injection for better performance across the board. In addition, it has an interesting, very high end cabin that features a unique digital instrument cluster and is packed with technology.

The RX beat all of those brands to the market with an all-weather, all-purpose, tall, premium wagon. It's more practical, more affordable, more reliable, and it has a lot of technology packaged into a car that doesn't appear to be fiscally or environmentally irresponsible. The RX is premium. In short, Lexus has redefined the meaning of luxury driving. It also has the reputation for dealer service and reliability that just can't be beat, and which is available at Beachcomber.

A warm reception awaits you at Beachcomber P. Relentlessly driven to continually find better ways to serve its customers, the company recently completed a major transformation of its flagship Vide Boutielle, Castries retail store. The transformation entailed a complete remodelling of the store and delivers a significantly improved customer experience. The brand new store is fully air-conditioned, modern, chic, spacious and customer centric.

The new store offers improved product selection, attractively merchandised in a manner to facilitate easier shopping by customers. One of the more popular new amenities in the store is a customer lounge with comfortable seating for customers waiting on tyre or battery installations. The new customer lounge is equipped with a 42 inch flat screen TV and offers free Wi-Fi and complimentary beverages. The feedback from customers has been tremendously positive so far with rave reviews pouring in.

One customer who entered the new store for the first time was visibly stunned and was overheard remarking that she could not believe she was in St Lucia. In order to offer the best possible customer experience, Automotive Art has over the years placed significant emphasis on staff training. One repeat customer noted enthusiastically that Automotive Art was the only place she shopped for tyres and car accessories.

Automotive Art is also becoming known for its growing selection of household and speciality tools. When asked about the future of Automotive Art in light of the current economic environment, Mr Halliday was unperturbed and upbeat. I believe our tagline says it all —.

Safety and Security of staff and property have always been and continues to be at the forefront of every organisation. Now more than ever, with the growing number of fire related incidents right here in our island home of St. Lucia, it has become essential to sensitise the masses on some preventative measures to better secure life and property. Lucia Ltd. Since then RFS has made it its mission to provide competitively priced fire, safety and security products and services supported by exceptional customer service grounded on a 50 year legacy. With support from its Head Office in Trinidad and associated.

Lucia serves the industrial, commercial, residential and marine markets both locally and regionally. Lucia and the wider Caribbean with high quality, eco-friendly and globally field-tested and established life safety and security solutions. Visit us at Vide Boutielle, Castries or contact us at Tel: Fire Extinguishers represent in most cases the first response to fires. Ensure that you have the correct type and size of fire extinguishers placed at the right locations.

Fire Alarm Systems are essential in buildings of medium size and occupancy larger houses, offices, schools, hospitals etc. Automated Kitchen Fire Suppression System automatically extinguishes fires in restaurant and industrial kitchens before they can develop into large scale fires.

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In home kitchens, battery operated Heat Detectors will warn your family of a fire. Emergency Lighting, Exit Signs, Fire Drills and Exit Plans are crucial to help occupants to exit buildings swiftly in case of a fire or any other emergency. Fire Sprinkler Systems will protect bigger commercial and industrial buildings as well as high-rise apartment buildings.

ECLAC is predicting that imports would expand by 4. This would mean trade growing more slowly than global GDP Gross Domestic Product for the second year in a row — which has not been seen since the s. Europe, North America and Asia. These mega-negotiations include topics that are not regulated by the World Trade Organisation and that are important for international production networks.

When Crystal Palace got into the FA Cup Final in , with Virgin Atlantic as their sponsor, it was so unexpected that we were completely unprepared for things like getting merchandise together. The airline was running around to see if anybody could make t-shirts and promotional material to take to the stadium for fans.

We bumped into a guy called Miles Peckham and asked him if he made shirts. He said no. Then he paused, then said yes. Despite having no previous experience, Miles immediately started a business making shirts — Watermark. He saved the day, worked day and night, and his shirts went down a storm at Wembley. Since then his Watermark has developed into an event management company, organising all manner of party promotions for Virgin, from the Virgin Atlantic Global Flyer to the Aquada Cross Channel, and many other businesses.

They have gone from strength to strength. A lot of businesses start with somebody pretending to do something they can't. Next time opportunity knocks, just say yes! It can be said that there is something magical about the eerie glow of fire. As children, we were always cautioned about playing with matches, but curiosity got the best of some of us.

As adults, we all know how the old adage goes. Where there is smoke, surely there is fire? But, are we truly prepared when it happens to us? Are we safe at work or even in the privacy of our homes? Faulty wiring, water damage to appliances or a simple ember from a birthday candle can turn any jubilant celebration into a morbid one. The dreaded fire eater devouring everything in its path and leaving a burnt trail of paper, furniture and scarred walls newly branded with layers of black soot.

A cautionary, albeit expensive tale if you will, to remind us to be better prepared! An overheating electric kettle, exposed wires in an air conditioning unit or a faulty power supply powering a refrigerator — all time bombs. But, preparedness is a mere call to a qualified electrician to check wiring, unplugging appliances when not in use and changing faulty bulbs immediately!

Seek professional help or call your local fire service and stock up on fire extinguishers and other fire safety equipment for home and your work place. Be educated! Be prepared! Plan for an emergency Provide staff with fire safety training and information Carry out regular risk assessment checks of premises Contact your local fire department for more information when in doubt.

She currently manages the St. Lucia office and can be contacted on info. Fern Smith When we hear the word investing, we usually think about money. But just as important, is investing in yourself and your future. Your future is your responsibility. We put measures in place to gain and protect our current and potential future fortunes. Do we do the same for our own personal development? Good job, house, car; this is what the majority aims for and seem quite satisfied once attained.

For some, there seems to be no drive to reach full potential. If we are not careful, our current successes can stifle growth. However, will you be ready to spot these opportunities when they present themselves? Your future self is the individual you would like to become by doing specific things today. I can only wish for you a future filled with wealth, health and success. Are you committed to investing in yourself? Investing in oneself can encompass improving your health, enhancing your personal development, pursuing education and as many other factors people deem important for overall improvement in their lives.

It is indeed one of the best investments anybody can make for a productive future. It builds self-esteem and gives you a certain kind of authority to take on the world. It is important to expand your knowledge, improve your skills and attitude if you are going to remain competitive. Many people who have been in stable jobs for a long time are now finding themselves on the unemployment line because their skills have become obsolete.

What are you willing to sacrifice to contribute to your future potential? Your future success will not come without a price. Anything worthwhile requires time and effort, so the earlier you start to make investments in yourself, the better off you will be. When one has pursued and attained education, chances for success are significantly improved, together with determination of course. One is able to find or seek opportunities which may have been difficult to come by, with lack of education.

It has now become necessary to improve skills and talent, just like it is important to build monetary reserves for the future. If you are not happy with your answers to the above, perhaps it is time to seriously consider making that investment now to move forward. This article is just a reminder, in case you have put your education goals on the back burner. As mentioned earlier, be prepared for when your opportunity comes knocking. I leave you with the words of Benjamin Disraeli: Many people have missed their opportunity, simply because they failed to make that investment or to pay the price.

Decide today that you will not let another opportunity pass you by. Her work experience spans over a decade in the hospitality industry and the distribution and retail sector in St. The Branson Centre Of Entrepreneurship aims to rocket the number of businesses it mentors from 60 to annually. The centre expects the expansion to have an "exponential impact" on job and revenue growth.

It aims to accomplish this growth by accepting participants outside Jamaica -- from Barbados, Trinidad and St Lucia. This has been critical to our success in Jamaica, and we see it as important in the additional islands, as it will be a hybrid model. The centre, a hub for aspiring entrepreneurs, offers business insight, training, networking and investment opportunities for entrepreneurs. It's the latest expansion for the Branson Centre which began with a branch in South Africa followed by an additional one in Jamaica in Of that figure 55 graduated to its mentorship or take-off programme which resulted in jobs generated for every participant.

The centre is currently accepting applicants for its next batch of 20 entrepreneurs. Von Frankenberg indicated that many applicants are in the fields of fashion, jewellery, natural products and food. But that trend is shifting towards technology. The centre will seek applicants it believes can operate ethical businesses. So when we recruit we look for people with some social conscience. We like to look for social enterprises, businesses that like to give back," she stated.

It views entrepreneur-ship as a vital method to develop societies. We provide hassle free transportation services using our global network coverage. Contact us today: Lucia, W. Caribbean Investor of the Year Award launched by: Caribbean Export. Member countries include: Kitts and Nevis, St. Their contributions include the creation of new jobs, adherence to high standards of corporate social responsibility, capital spending and largely fiscal support to economies through payment of corporate taxes, inter alia. The Regional Investor of the Year Award will also seek to recognise investors in strategic areas of importance to the region, e.

The awards to be presented include: Local Investor of the Year, Foreign Investor of the Year, and Special Awards will be presented to investors based on the assessment of the evaluation committee. However, there are a few investors whose resilience has been evidenced despite the challenges and whose commitment to the growth of our local economies must be applauded. I am confident that it will be a resounding success and Caribbean Export is proud to be a partner in this effort. Application forms can be found on the Caribbean Export website, where there are also full details of the award categories.

The deadline for submission of an application was 11 October and announcement of the runners-up in each category local, foreign investors and special awards was to be made on 4 November. The evaluation committee for the awards includes: Professor Alvin Wint, chairman. The winning investor will also be invited to accompany CAIPA on at least one outward investment promotion mission in Augustine has signalled its intention to pursue international accreditation of its Business and Management Programmes.

However, in the field of business, AACSB is the largest and the longest standing specialised accrediting agency for business programmes in the world. AACSB focuses on continuous quality. According to Prof Sankat, this accreditation process is vital not just to attain another accreditation but it provides a platform to elevate existing standards at UWI and Lok Jack GSB and invest in the human capital where gaps are determined through the AACSB evaluation process.

He also added that the fundamental purpose of this AACSB accreditation journey will be to hold the institution accountable for improving business practice through scholarly education and impactful intellectual contributions. Think about the length of time you are connected. As a precaution, prepare messages off-line and only connect to send and receive. This will reduce the window of opportunity for someone to capture your data. When accessing a hotspot be aware of hotspot hijacking. This is when a fake access point is used to fool you into connecting to it.

It will record all traffic from your system. Always try and make sure you connect to genuine access points. Khan added that there are plans to offer extended opening hours to give customers even more convenience to conduct their insurance business. The EC Global Insurance Convenience Centre offers a range of services including insurance renewals, claim submissions and premium financing; and its opening hours are Monday to Friday from 8: Over the years the company has used the cover of the Directory to pay tribute to St Lucians who have dedicated their lives to the socioeconomic, cultural, artistic and sporting advancement of St Lucia, and helped the country gain international acclaim through their achievements.

Dame Pearlette has spent most of her professional life as an educator and has contributed outstandingly to the development of education in Saint Lucia and the wider Caribbean. Lucia A Level College. D by the University of Bristol. McNaughton, who delivered the feature address at the unveiling, said: Moreover, her support for charities, social and sporting groups and numerous other areas of national life has been steadfast, demonstrating her abiding love for her people and her country. It also provides helpful updates on LIME products and services. Copies of the Services Directory are being distributed to local businesses by Global Directories over the next two weeks, and residential customers can get their copies at LIME outlets islandwide.

Media enquiries: The sight of cash being handed over by customers in exchange for goods and services makes every owner and manager smile, as this is the infusion necessary for paying employees and paying for the supplies that keeps the business running. As attractive as cash is to owners and managers, unfortunately it is also attractive to robbers.

Every day, somewhere, persons are plotting how to relieve businesses of their cash. The constant worry about the possibility of being robbed can daunt some business owners and make them wonder why they opened a business. To some persons it may seem that they are powerless to stop the scourge of crime, yet there are measures that can be implemented to minimize the risk of robbery.

Many of these measures are simple procedural approaches that do not cost the business owner any significant sum of money to implement. The easy visibility of large amounts of cash in a business make that business an attractive target to robbers as they view the potential reward your cash as worth taking the risk of a robbery. A cashier should never have their cash drawer open because that makes it easy for non-employees to see if there is a large amount of cash in the business.

A cashier should only open their cash drawer when a customer has paid for a purchase. A cashier should never leave their cash register unattended and if a cashier has to leave the cash area they should lock the cash drawer and remove the key. Towards the end of every business day every cashier is required to count and balance their cash. In many islands in the Caribbean, as the business gets ready to close, one can see cashiers sitting in their cubicles or standing behind their cash registers counting their cash and balancing against the daily record.

This action serves to signal to bandits that there is a large amount of cash in the business on a regular basis. Cashiers should never count cash in the view of the public. Occasionally one reads newspaper articles about a business that was burgled and the cash taken from the cash register. A cash register should never be used for overnight storage of cash, as it is not designed to withstand a burglary attempt. Any cash being stored in a business should be kept in a safe and this safe should be anchored to the floor.

Owners and Managers should set drawer limits for cashiers that dictate how much cash the cashier is authorised to keep in their drawer. Once the cash reaches the limit during the day, the excess cash should be moved from the cash register and placed in the safe. While some owners invest in a safe, unfortunately they often keep the safe in the same area as the cash register. Thus in a robbery it is easy for the bandits to not only get the money in the cash register but also get what is in the safe. The safe should be kept in a separate area to the cash register, so that there is a delay in the bandits getting to the cash.

Robbers usually want to get the cash quickly and get away quickly, so having to go to another area can often deter them from going elsewhere in the building to get to the safe. In acquiring a safe, the business owner should opt for models that have two locks to enable dual custody and a key and combination locking mechanism should be preferred. The safe should be kept locked and the keys secured at all times.

A common bad habit that is witnessed in the Caribbean is that the safe is only locked with one key in the day time. Often this habit arises because staff find it bothersome to have to get the second key holder or combination holder when they want to access the safe. Unfortunately this makes it easy for a robber to get the safe opened because the key holder is often the cashier. Managers should change the combination to the safe frequently and whenever there are staff changes.

The layout of a business place can also contribute to reducing the risk of robbery. The premises should be kept clean and well-lit, so that there is good visibility throughout the area. By enhancing visibility the owner makes it difficult for a robber to commit a robbery without other persons in the area noticing.

In particular there should be no posters or signs that block the area around the register from view. These actions signal to the person entering that I have seen you and robbers do not like to be seen because they can be identified afterwards. Staff should also be taught to be aware of cars parked across the street or off to one side of the parking lot. They should know to look for anyone who may be watching the store or loitering in or around it. They should also know that if they are concerned about a person or vehicle, they should not hesitate to contact their supervisor or the appropriate authorities.

All staff should know the location of phones or available help outside the premises and emergency numbers should be kept near to the phones. As a final point on securing the cash side of the business, owners should encourage cashless purchase in the form of credit and debit cards.

These forms of payment eliminate the cash on the premises so that there is no cash for the robber to steal and this eliminates the risk. Brian Ramsey has a B. Lucia Limited. The establishment of CARICOM facilitates various international business possibilities including trade in goods and services as well as cross-border. Between and , merchandise exports have been more dynamic than merchandise imports.

Between and , merchandise export sales have grown by However, the trade deficit still expanded by on average 4. However, it is interesting to note that the OECS territories play a more significant role in merchandise import spending than merchandise export earning, with smaller member states such as St. This fact crudely indicates that there are opportunities for import displacement even in some of the smaller member states which are largely being exploited by import activity, and more interesting, mainly extra-regional imports.

Between and , the most dynamic importing member states were St. It will be interesting to see whether these exports are maintained in when that data becomes available. However, between and , there was some reduction in product diversification. This essentially means that merchandise export sales were less evenly distributed across all the products that were exported in CARICOM firms are also spreading their export sales relatively evenly over geographical markets, and in fact this spread has become more evenly distributed over these markets between and It is also interesting to note that CARICOM firms have greater product diversification than market diversification which could signal that firms are focusing more on product development than on spreading export sales over a number of markets.

This could imply that the focus on product lines could be complimented by seeking to tap into new markets, as a focus on a few markets, even with a diversified product line, could be short sighted as export sales become vulnerable to the conditions in a few markets. Notwithstanding this dynamic, there were other products which exhibited intra-regional dynamism between and Firms exporting these products may now need to examine extra-regional markets to compliment their intra-regional sales as the global economic crises seem to abate.

Not all of these products may qualify for duty free treatment within CARICOM as duty relief depends on qualifying under the rules of origin. These products require some investigation as to the reasons for their market regression. BF Lincoln Price For further info: This entity, to achieve its full potential, ought to display balance, ought to do its duty, and ought to be fulfilled. Leading by example: Vision is sometimes everything.

It is indeed noble to encourage the development of arts and learning amongst our people. Leading environmentalist and former vice president of the United States, Al Gore,. The sense of care for the environment would have resonated with citizens for it would have been boldly obvious - that even if global warming was some sort of myth, the sense of care for the environment would have had enormous psychological benefits to our people. Convenience and cost savings having replaced the drudgery of preparing healthy meals but later down the road will result in inconvenience in the form of health disruptions not to mention psychological disruptions and higher costs in the form of health bills for both the individual and the state.

Being a responsible provider of food, means having the expansiveness of mind and value for life, to provide customers with not only tasty food options, but healthy tasty food options, using the right ingredients thereby promoting the wellbeing of society. Requires a sense of boldness and determination from entrepreneurs. Locally, we are in dire need for this quality. Dependency on Government and the lack of economic diversification are two ills which would be solved through innovation - but it takes a strong will and foresight. It requires that potential corporate leaders tap into the uniqueness of Trinidad and Tobago and develop products and services accordingly.

We all know the benefits of agriculture to our economy, but longer strides must be taken by the private sector to innovate and deliver the best products in this sector. However, Vinod Khosla, founder of Khosla Ventures and former co-founder of Sun Microsystems, promotes radical innovation to make clean technologies viable and independent of subsidies. Wind Energy, for example, he purports, is in critical need of technological innovation to create storage facilities which will add economies of scale.

The point of this example? Vinod Khosla has stretched the expanse of his mind to solve a seemingly hopeless problem and bring us all closer to an ideal for humanity. Encourage innovative thinking by fostering a work environment to promote such. Of course, this shifts gear and places reliability on employee maturity; and whilst it is not without challenges, revolutionary changes may sometimes lose energy, however, small steps are a sure means to achieving progress. Charity, taking care of the environment, free expression of ideas all encourage a sense of responsibility from employees, expanding their minds and taking them outside their egos.

These are but a few ways companies can rise to the challenge of creating a business that matters. Believing in an ideal is a difficult undertaking ONLY when there are so many who do not believe; however, by leading example and with one-pointed focus to achieve success, many others will start believing and then eventually start BECOMING. Be the change you want to see. Let us identify models of prosperity, participate in it and admire it because of its sheer glory. Let us be mature enough to embrace Business that Matters.

All information contained in this article has been obtained from sources that First Citizens Investment Services believes to be accurate and reliable. As such, no warranty, express or implied, as to the accuracy, timeliness or completeness of this article is given or made by First Citizens Investment Services in any form whatsoever. Neither the information nor any opinion expressed shall be construed to be, or constitute an offer or a solicitation to buy.

Lucia is both Anglophone and Francophone — seven times British, seven times French -- and alltime Kweyol a French-based creole in between. But if language is the vehicle of communication and St. And indeed they are doing just that. With St. Lucia reaching out in the 32 years since Independence to other neighbouring Hemispheric countries in Latin America and the rest of the Caribbean, citizens have become more and more exposed to the language left us by the Spanish invasion. Universities in Cuba, Mexico, Venezuela and other Spanish-speaking countries that offer scholarships to the Anglophone Eastern Caribbean.

We have French and Spanish language programs on our cable TV. But businesses are finding that more and more they have to address their language needs — and, the sooner the better. The world over, businesses are addressing language needs, as are even some governments looking beyond the horizon.

I never knew any non-Chinese St. Lucian who could speak Chinese. Spanish language teaching and learning has been very much alive over the years in St. Thousands of secondary school students have been taking Spanish language classes over the last three decades. And then there are the hundreds of Cuba-trained graduates who now litter the public and private sectors.

And then the scores of Spanish-speaking foreign nationals living and working in St. Lucia on various government and private sector assignments. Besides, St. There may be over a hundred Spanish language teachers in St. Lucia today; and half that number in mid-February established the first St. Lucia, who attended their inaugural meeting. It says enough that the entire two-hour meeting was conducted entirely in Spanish.

They also foresee St. Lucia developing business relations with Latin America and the Spanish speaking Caribbean in the coming period and are starting to look in that direction as of now. If we as a country are to better integrate with our other Caribbean neighbours, we must take Spanish on board as a language for communication.

Our businesses will need Spanish, to develop business relations with the private sector in the Americas as St. Central America. Increasing numbers of St. Lucia on the list. The increasing contacts with Cuba -- which is now opening wider for business and to tourism -- also opens new avenues for more business contacts between Havana and Castries. An official delegation from Santo Domingo was here recently to work with the local private sector to increase business between the Dominican Republic and St.

All these links, existing and under construction, require the basic linguistic skills for adequate communication for good and better business relations and results. Local fashion clothing and other private outlets with in-house Spanish language skills say they are no less visited and do no less business than duty free shops, as resident Spanish-speaking non-nationals and visitors come, recommended by satisfied past customers, who themselves always return once visiting, for business or pleasure.

The resident Cuban, Mexican and Venezuelan Ambassadors, recognizing all the above, were rather excited about the fillip to be given Spanish language teaching by the new association of predominantly young persons, more women than men, all local and all working with the language every single day. Knowing who these teachers are and what their association does would be a worthwhile investment by any business with eyes beyond St. Around 6, annual airline passengers are currently enjoying comfort, peace and tranquillity in the middle of a busy airport before starting their long airline journey home.

The lounge has been designed with quiet and comfort in mind. The lighting is restful and seats are the sort that their users will not feel inclined to leave once they have sunk into them. Light snacks, tea, coffee and a well-stocked bar are also on hand inside the lounge along with flat-screen television sets, newspapers and magazines. An Internet and free fax facility is available along with card swipe telephones. The lounge has found favour with hundreds of business passengers waiting for flights and needing time to catch up on paperwork or to make calls before boarding.

The lounge is also useful for small business meetings. Thornhill is able to bring the best of her diverse experiences to her current position and works closely with her teams in Antigua, Grenada, St. Through her leadership, top-tier business results were achieved and sustained in the market for which she was responsible. A little over a year ago, Ms. This focus on client care is embedded in her vision for the Eastern Caribbean. Above all else,.

I envision an environment that will lead to us becoming the bank and employer of choice in this region! Throughout her career, Ms. Her community leadership and involvement has increased RBC brand awareness and impact. Out of my personal achievements emerge the means to champion and obtain greater support for community initiatives that have far-reaching impact. Through her own actions —contributing to the leadership of one of the largest banks in the world, helping to shape the landscape of the financial services sector in the Eastern Caribbean, and volunteering her time and energy to build better communities—Harriet Thornhill is demonstrating just how such a vision can be achieved.

But with the market continually changing, FICS needed to poise itself for new opportunities in a wider, more vibrant market. Enter Sharmaine Rosemond-Francois, a year veteran in 21st century banking and finance. Specializing in banking, brokerage, capital markets and investment banking, with collective experience from Bank of St.

What have you brought to the job? Our market will therefore not just be St. Lucia, but every island in the OECS. Looking at new forms of business? Like what? We are looking at expanding. From L - R: This would allow FICS to trade in stocks and bonds on behalf of investors who wish to buy and sell securities, raising funds on the capital markets for Governments and corporations throughout the OECS and to expand our product base to include repurchase agreements — buying and re-selling government bonds to investors. A lot. Companies and Governments need broker-dealers to assess, shape and re-shape financing proposals for the securities market.

We can make it easier on their cash flow. What should be the mission of a non-bank indigenous financial institution like FICS in the new international economic dispensation and new emerging trends in the Caribbean? Selling our indigenous nature. Will you? My predecessor, the founder MD, had and has confidence in me after my ten years experience at different levels in different businesses in the market in St.

Lucia and the OECS.

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He was actually my mentor for many years, but I also had to relate to him as a competitor. We understand each other, so I can sell continuity to him and my board and our shareholders. So there… BF: Your expectations? Business Focus: Lets talk about the issue of flooding.

This was major issue during Tomas as well as when it rained in the weeks after the hurricane which had a domino effect of problems. Duane Marquis: In unplanned development people ignore buffer zones and setbacks on rivers. People use the rivers as their garbage dumps and all those things add up. Then you have garbage coming down the rivers busting pipelines and compromising the structure of roads. If you drive and follow that river and you go from Marchand to Bagatelle and all the way to Trios Piton, you see different types of development.

There are no buffer zones along the river. I am referring to a certain amount of space that you ought to allow between the banks of the river and the development which are non-existent. We are talking about old cars, refrigerators and trees. Once you get a little blockage, the whole thing goes haywire. Mostly all the bridges that were compromised during Tomas, were because of garbage. Claude Guillaume: It is not that people necessarily want to throw their garbage in the drain and be dirty; they do not have a choice.

The problem is not that people throw their garbage in the drains; the problem is that we have planned it incorrectly and we are not allowing for the garbage to be properly collected. So we have to analyze the causes and how we got there. It is the way we planned or failed to plan ; for instance, the way we allowed Castries to be subdivided and further subdivided to a point now it is unsustainable.

If you look at Castries East in particular, there were house lots that were originally sq. What has happened is that a lot of the landowners of East Castries have left Castries and moved north. So you get this progressive subdivision of the individual properties into multiples. It becomes very difficult to reverse the process.

You have to be very forceful about it. One location can be redeveloped it in an exemplary way, causing some people to be displaced, but the future lies ahead and you show people a vision, where you can transform your city into something worthwhile and the reward is a long-term benefit for all.

You systematically do that so you regenerate the urban fabric in a planned visionary way. People will understand discomfort if they see a rational and beneficial end to it. In the days following Tomas, alternative means of travel were utilized, referring to the use of a ferry service by sea. As planners, should this alternative means of transport be implemented as a regular means of transportation? If we were to look at that as a major way to and from Vieux Fort this is a step backwards. That is how it was done 60 years ago when there was no Canaries road and people working in Castries had to take a boat.

It is not just a prejudice about boats. You have to look at the mindset of St. To have a proper ferry service that could complement and take off the heavy traffic you have to put proper infrastructure and systems in place with proper ports to receive and process people. We do not have the facilities to do that. If you are going to be processing thousands of people a day, you need to have a proper port service. People historically like to be with their cars and park close to where they work, it is a mindset, people are not likely to park their car down in Vieux Fort and be comfortable to stay miles away from it for the day.

Take Trinidad. They now have a high-speed boat, high quality, air-conditioned environment with TV screens and in about 30 minutes you are transported from Port-of-Spain to San Fernando. But it is indeed correct to say it requires proper infrastructure. But in doing that, the infrastructure will still be neglected.

If you consider Barbados, they got a lot of pressure when they decided to build the ABC highway. And people thought why would the government want to acquire lands in the middle of the island and it took a long time and a lot of money, but it at it now it works. But it is a catch situation.

As you develop the highway, you increase motorcars, with more car ownership you then increase the necessity to spread to sub-urban locations, to residential areas and it escalates. The ultimate experiences of that is Los Angeles and Miami where you have incredible urban sprawls that have developed and it is now recognised as being a disaster. You cannot sustain it. When the price of oil goes up, as it inevitably will, those conurbations will suffer.

We need to explore rationalized public transportation systems and we have to be visionary and anticipate that need. We can do that by proper planning of communities to minimize that kind of traffic that is faced to get from home to work and school. And at the same time where you do have to travel, you do it in a way that is economical. The damage during and after the hurricane are the effect. What are the causes? We go back to planning and infrastructure. That is where it starts. Right now in the planning authority, anyone that is doing a development, of above five lots, if they cannot show that they have the ability to put in the infrastructure, which includes electricity, water, drainage, and proper roads that the government can acquire to maintain after one year, it does not get approved.

You are imposing in those developers the right thing to do. The planning authority has the responsibility to determine the zoning so you do not get misfit development taking place. If there is proper declared zoning for every piece of land on this island, that becomes the longterm vision for development. Then there are certain areas where someone might own a piece of land and it is zoned for agriculture and not for residential, then it cannot be developed for residential.

But what has happened is a lot of zoning gets by passed or diverted by the demand and not by the long-term picture of how things should be. In terms of development, it should never be because 10 people say they want to develop land as residential which is actually agricultural land and because they demand it, they must get it. The long term benefits for the country has to be seen in the zoning pattern that is where I blame the government planners for not doing adequate service to the country by getting a proper zoning plan organised.

Right now on the books all we have is forest reserve and agriculture land. But the government though the agencies then allow for a leeway where you could apply for a change of land use. And if the project is lucrative enough, it provides employment, development and tourism opportunities, for instance agrotourism opportunities, you weigh the options and then you change your views Claude Guillaume: What the planners have to do is recognize. For PepsiCo, the sunflowers will provide a source of hearthealthy high oleic sunflower oil HOSO for cooking potato chips, biscuits, nuts and other snacks PepsiCo produces in Mexico under the Sabritas and Gamesa- Quaker brands.

In addition to the Mexican sunflower programme, the partnership will expand on successful projects across the region, such as the Waste Pickers programme launched two years ago in Peru and Colombia. Waste Pickers promotes recycling by creating a sustainable market for recycled materials and providing the training local recyclers need to generate a sustainable income stream. Pickers will roll out in Argentina, Bolivia, Ecuador and the Dominican Republic as part of the new partnership.

Through the broader regional partnership, the PepsiCo Foundation and the IDB will collaborate to address a variety of critical issues in Latin America and the Caribbean, including water and sanitation, recycling, youth development, disaster relief and recovery, sustainable agriculture, nutrition and food security, and sharing knowledge and best practices about sustainability. These focus areas are consistent with previously stated PepsiCo sustainability goals including commitments to provide access to safe water to three million people in developing countries by the end of , to provide technical support and training to local farmers, and to help address global nutrition challenges.

Additional programmatic elements of the public- private partnership, as well as financial terms of the agreement, will be released in the coming months. A number of attempts to duplicate their offering, in countries such as the Dominican Republic, had so far failed. He outlined the critical pillars of national competitiveness as including: Chile, a small country of 18 million people, is now less interested in inward directed foreign investment, as they know they have to find growth abroad.

As a result of this change in strategy, Chile was now the second largest investor in Peru, and. He viewed it as troubling that there were very few Caribbean Joint Ventures despite it being obvious that to achieve double digit growth, the Caribbean would need to grow its markets abroad. He argues that in the Caribbean we punish failure, and regard entrepreneurs as weird and reckless. Innovation requires the innovator to be different, relevant and generate value for customers like no one else can. Innovators must be experts in the observation of human behaviour, able to insert themselves into the cognitive, physical and emotional space of customers to narrow the gap between what customers do and say as customers lie when they respond to surveys.

Innovation is actually a human process, akin to anthropologists and psychologists learning to observe behaviour, and may require turning a physical object into the subject of emotion. Anybody can start a business. The challenge is to turn it into a great business. Everybody makes mistakes but the innovator must make intelligent mistakes. A great innovation process does not mean coming up with new ideas.

Instead, the innovation process should reward teams that come up with the best problems to solve for the company. By rewarding the best problems, and turning them into innovation challenges, the company creates the necessary innovation agenda. Carrillo observes that an example of a misplaced agenda is a development banking client that said all projects that it wanted to fund must be successful, which is not possible, although a strong innovation process could raise the success rate.

He outlines six steps or types of individuals required to be a champion innovator. These include: An Idea Generator 2. A Gatekeeper - someone close to the companies operating environment who understands market constraints. An Idea Sponsor - provides resources and political support.

Instant Track Mobile Number Of Saint Lucia

A Project Leader - ideally separate from the idea generator to avoid them ignoring the negative feedback of losing money due to their prestige being invested in coming up with the idea. A User Champion think Apple computers 6. He observed that a critical part of a country turnaround the best recent example being Colombia was gaining the ability to retain the best local talent.

BF Source: Professor Carrillo, a Mexican National with vast experience in academia and industry is an accomplished academic. He has had a distinguished career, spanning over twenty-one years, in twelve different countries, and in three languages.

Many businesses in their quest to address a barrage of customer complaints are opting to train their staff in customer service. Customer service training is important. However, if repeated customer service training has resulted in very little or no change in the number of customer complaints received, then more than likely customer service training is not the solution to the problem.

Rather the problem might be systemic. So how do you begin to create a system that is customer-centric? Well, you enhance your existing management structure so that it operates as a system of activities geared towards customer satisfaction. Begin by identifying all the activities that make up your business.

Recognise and communicate the value chain in these activities — that is the chain of activities that produces and delivers the product or service to the customer. These are your core activities. All other activities should support this core. Therefore when the production supervisor informs the purchasing officer that materials are urgently needed to meet a customer order on time, that urgency is also recognised by the purchasing officer.

When the sales supervisor requests extra staff to handle the large volume of customers during the Christmas season, then the human resource officer can relate to that request. It is about every employee understanding that the core activities must be operating effectively and efficiently for the business to survive. Sensitize staff on this policy. Set objectives aligned to the policy, for example, fewer customer complaints and increased positive customer feedback. Also set objectives related to the quality of your product or service such as reduced error rate and reduced cycle time, as this is usually a major cause of complaints.

Remember to ensure the objectives are measurable. Now whereas the quality of the product or service you offer may be satisfactory, you must deliver it in a manner that is pleasing to the customer. Hence the importance of customer service training. This is NOT common sense to every employee. Always get the request of the customer in writing. This record can be referenced to ensure the requirements are accurately met.

It can also be referenced when there is a disagreement as it relates to the requirements of the customer. Also in the absence of the person who dealt with the customer, the request is readily available to be handled. Encourage effective two-way communication with the customer to determine and understand their needs. Solicit information by way of interviews, questionnaires, feedback forms, focus groups, etc as well as accept unsolicited information especially complaints from customers. Bill Gates said that your most unhappy customers are your greatest source of learning.

Address complaints promptly. Ensure customer records have a unique identifying name or code. Keep track of the status of the work being done for the customer. Prompt information on the status of a request pleases a customer. Do NOT hand over anything to the customer without first checking it for errors.

When errors are spotted, employees must be encouraged to record them. Addressing the errors must not be about assigning blame but rather about re-examining the activity to make it better. Stay on top of the situation. Businesses make it a point to conduct financial audits. However, a favourable financial report depends on satisfied customers. Hence a management system audit aimed at determining how well your company is meeting the needs of its customers is also recommended.

Finally, review the system at least once a year — determine whether or not the objectives set related to customer satisfaction are being achieved. Utilize information coming from audits, customer feedback, analyses of processes, and other customer related activities.

Use the results of the review to strategize for the following year. Without a doubt a systemic approach aimed at customer satisfaction calls for some additional investment. However, it is guaranteed to result in fewer complaints and more satisfied customers. Located in Marchand, Corinth, Micoud St. Louis St. Open half day on Sundays and Holidays. Oh how irksome! She believed that they were one and the same, and would allow no one to tell her otherwise. I asked her one simple question, and I think it represented the turning point, judging from the look on her face.

The question was an eye-opener pun intended. A satisfied husband is not necessarily a loyal husband. Have you met those expectations? Fallen short? Exceeded them? This is a basic requirement for staying in business. Using the husband example again: Customer loyalty on the other hand refers to a deeper emotional connection with the company. Similarly, a loyal husband has moved beyond mere satisfaction; he stays with his wife even if he is not satisfied with certain things in the marriage.

His wife holds. And just to clarify, issuing a loyalty card cannot on its own make a customer loyal, no more than a wedding band can keep a husband faithful. I do hope that no other husbands get into trouble on account of my analogy, because I only intend to show that companies need to have greater intimacy with customers to be able to secure that competitive advantage.

Pilaiye Cenac is an entrepreneur. One of her companies— InTandem— focuses on low cost approaches to enriching the customer experience. Your car is likely to be one of your most significant investments. But just as importantly, it will enhance the resale value of your car. Below are some tips on the various types of products used to care for the surface of your car. Washing removes loose surface dirt, road grime and loose contaminants that have not yet bonded to the surface. Never use household detergents such as dishwashing liquid or soap powder; they contain harsh chemicals that will damage the paint finish.

You cannot have a high gloss unless the surface is clean - gloss, clearness and durability of a finish depends on a clean surface. Regular applications of polish are the best way to prevent Oxidation fading dulling and nourish the paint to keep it healthy and vibrant. Waxes help seal in the polish, help the gloss last longer and they act as a sacrificial barrier or protective film. Applying a second or third coat ensures uniform coverage. Bug splatter and road tar are highly adhesive and when left in place they will bond to your paint, potentially causing etching or staining.

BF For further info: For decades Hugo Boss has understood this. Hugo Boss, headquartered in Germany and named after its founder, is pleased to announce the opening of its first store in St. Boss Black places great emphasis on using precise, exceptional details to create classic, timeless designs in both formal and casual wear. Available in this collection are lightweight suits and jackets that are tailored to fit closer to the body conveying a professional and flattering image for professionals.

These can be complemented with dress shirts, Italian made ties and shoes, and leather bags. For the smart casual look one can choose from a wide selection of jeans, full length trousers, attractive shirts and tees all made from the finest materials. Boss Green clothing seeks to exceed the athletic needs of sportsmen by providing practical, functional active wear and accessories.

The relaxed, sporty look and feel of the clothing is emphasized by inbuilt sun protection, moisture wicking fibres and other convenient features, all guaranteed to leave the wearer focused on winning the game. Also available are golf bag, driver covers and other clothing suitable for all leisure activities. Boss Orange has become synonymous with leisure wear that is fun, creative and cool. The clothing offered ranges from trendy jeans, to beach wear in colourful prints and patterns. Included in the line are graphic t-shirts, casual leather and sports jackets, fantastic shorts and a wide variety of footwear, ideal for everyday use.

At Hugo Boss we know you will appreciate the range of high-end merchandise that is on offer at duty free picture ID and travel itinerary needed or duty paid prices. Adding to your shopping experience is the excellent level of customer service that we provide. This includes customised tailoring service that enables you to effortlessly exude good taste and elegance. Gift cards are available for purchase and can be redeemed for any item storewide.

BF Nady Leonce. Lucia Business Awards on January 29, as the closing event for St. The St. Lucia Chamber of Commerce hosted an evening of glitz and glamour for a second successive year. As elegantly dressed guests entered the Digicel Opening reception, they were escorted through the buzzing red carpet where live interviews took place on their way to the ballroom for the official award ceremony.

Hosted by Kwency Griffith and Sharlene Jn Baptiste the audience was treated to a number of stellar musical pieces interspersed amongst the announcement of awards. The Business sector who were the real stars of the evening came out in overwhelming numbers to support their own businesses and the private sector in general as they were awarded for successes in various aspects of business operations. Although there were only eleven winners, all thirty-one nominees proved that the private sector is making great strides in developing themselves and achieving fantastic results within key areas of business.

In addressing the audience on Saturday evening, the Chairman of the awards committee, Dr. Charmaine Gardner stated: Lucia Business Awards was a resounding success with live coverage, exceptional glitz and glamour on the red carpet and superb entertainment celebrating corporate St. Lucia Business Oscars. Or something like that. Because, the annual St. The judges had judged; now, in anxious anticipation, all eagerly awaited the names to follow each announcement from the podium: Everything within their means was done by the organisers at the St.

Media personnel, including TV camerapersons and press photographers lined every yard of the red carpet for video shoots, still shots and interviews. Ballroom seating closed at a precise time, as the Awards Gala was being broadcast live. They were however vying for 11 awards — with no second places. As with the Oscars, each announcement was preceded by video snapshots and presentations of what the nominees were selected for. Lucians alike. They had submitted entries based on such qualities as strategic marketing initiatives, strong human resource policies, customer service delivery, application of environmentally friendly policies, online publications favourable to the business climate, development of key new export markets for local products, giving back to the community through sponsorships, on-time delivery to customers, visionary leadership and exceeding industry norms.

Most indicated that despite the effects of the world economic crisis, more local businesses were finding innovative ways and means of meeting the challenges and beating the odds to survive today and strive for a better tomorrow. The Chamber cannot but come better next year. It must. Louisy maintained his usual sober face throughout the lively evening.

Media houses also featured this year, including a newspaper Star and two marketing companies Right Angle Imaging and Accela Marketing. We want to identify, promote and encourage these excellent quality products across the business spectrum, because quality has nothing to do with size. Rather, it is embedded in the attitudes that drive the business, no matter the size. Lucia Business awards. Nominees Emerge From St. Judges were able to determine three nominees in most of the St. Lucia Business Award categories. International Security Defense Systems. Mission Statement: Bonne Cachille, a business which exist to bring knowledge to individuals, regarding healthier living; physically, emotionally, spiritually and socially, the seminars are designed to share evidenced based holistic information which enables individuals to effectually pursue the life changing elements for abundant living.

Box , Castries, St. Business Focus sat down with Mr. Carlton Glasgow, Managing Director of the financial institution, on the Bank, his leadership approach and their three awards. This is the second consecutive year that 1st National Bank is honoured at the Business Awards as the big winner of the night. What keeps this institution winning?

Carlton Glasgow: I have articulated this on many occasions. I understand my role, which is to set parameters, take positions, make decisions and guide the Organisation bearing in mind the strategy approved by the Board of Directors of the Bank. That sort of recognition embeds confidence in your staff. Right now the staff can execute their duties with confidence knowing that they have received some recognition by persons who have seen the benefit of our work. I think that helps and it goes right through the ranks of the Bank. And that can only be beneficial to the Bank. Hopefully when I and older colleagues have left, the younger persons who are in here now, can take up the mantle and continue to live the dream.

Because it is about sustaining the legacy and you have to have confidence in what you are doing in order to achieve success. There is a thin line between confidence and arrogance and one has to tread carefully. I tell my colleagues that we must have earned the awards before we won them. And that is very significant. You received a personal award for Corporate Leadership. What is your approach as Managing Director of 1st National Bank? I will eventually move on but I would like to see the Bank grow and prosper. My leadership strategy is multifaceted. In my view one has to be situational as far as leadership goes.

How one deals with something today, may change tomorrow if one is presented with a set of different circumstances. I also make it a habit of listening to the people I work with. We have the understanding that anyone can come up with ideas freely and even disagree with me. I believe in mutual respect at all levels in the organisation but it is understood that I will be the decider at the end of the day because that is my role. Having won the Award for Corporate Leadership, what do you think defines good corporate leadership? Definitions are difficult things.

You have to know yourself. You have to integrate your team into your thinking without losing focus. You have to know what the final objective is. There will be difficulties along the way but I observe a principle, though. The objective is to raise the profile and standards of this Bank and make it a preferred financial services provider. Every financial institution, no doubt, has that same objective. It is the execution of your strategy to achieve that objective, that counts. You have to live the strategy every day and that translates into many things. Your team has to be a functional team.

You have to rely on them; you have to know they have your back and you have theirs, so to speak. You keep referencing teamwork, expand on that idea. Teamwork is so important. In my opinion, you need to have the right people doing the right things. Therefore, if you have a mismatch between a person and his or her executable responsibilities, you run into problems. We are fortunate in that we have the right people in the right positions and specifically, the right management positions. The other staff will take their lead. The 3rd Award won is for Corporate Social Responsibility.

Why is giving back so important to 1st National Bank? It is essentially our own philosophy of giving back to our society. It is not the amount of money you toss at something. It is when and where you apply the help. So our interventions are very carefully aimed at where we can help particularly in Education, Sports and the Arts. Wherever we can help in the total development of our people, that is what we aim for — and that is what social responsibility is all about. How does being awarded factor into the operations of the bank?

It is not all about winning awards but it is about earning the respect and confidence of our customers and the general public, because that is the business we are in. Last year we won the category of Service Excellence. I was a bit disappointed that we did not win it again this year. Service Excellence is something we will never give up on. Granted we were nominated, but we would have preferred a win. We have first class staff that take service delivery seriously and so we will continue to work hard in that direction. We need to ensure our customers are happy and have a good banking environment.

Finally, what comes next for 1st National Bank? At the moment we have plans this year to commence the new four storey building on Bridge Street in Castries, opposite our existing main branch. We expect to open our new branch in the next few weeks at Choc Bay and we are going to increase the space at our Rodney Bay branch. All these are good signs. We took immense pleasure last year in introducing Mobanking to St.

Lucia and the mindset we operate on is, once you are 1st, you can never be 2nd. The Strategic marketing campaign saw a soft start-up with a gradual build up of marketing initiatives as the product experienced positive growth. Lucia and the export markets. Lucia Distillers is one of the leading manufacturers in St. Lucia and have exported within the Caribbean for over 15 years and in the last 18 months to some key European countries.