Our Phone guides will help you through the process based on the model and operating system of your handset. Want to check your inbox? Just remember, if you retrieve a voicemail while abroad outside of the EU you will incur roaming charges. You can turn off your voicemail by dialling and following the prompts. When you are roaming outside of the EU the most effective method of controlling data costs is by switching off Data Roaming.

Different mobile phones have different ways to do this, so please use our Phone guides. Should you leave Data Roaming on, to prevent excessive data roaming charges, your account is automatically set up with Data Cap Limits. If you go over this spend when roaming, your data roaming will stop working. Not a problem. If you would like to have this limit increased, you can contact us and we'll be happy to change it for you. You can remove roaming from your account at any time.

If you are travelling outside Europe you will be charged for your phone use. To avoid unnecessary Data Roaming charges it makes sense to switch off Data Roaming on your phone before you travel. You can find out more about these here. Details of all our rates can be found here. While your Virgin Mobile account is set up for Roaming by default but it is a good idea to check the settings on your handset to ensure that you have Data Roaming turned on there should you want to use mobile Data while away or turned off should you want to avoid using mobile data abroad. Our mobile phones guide will walk you through the steps to take to do this.

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Set up a password or PIN for your phone and SIM card, so if your mobile is lost or stolen abroad no one can run up a big bill. If you want to check your account settings for Roaming there are two ways to do this. Alternatively you can call us for free on or contact us via Online Chat. As soon as you arrive turn on your phone. We recommend, if your phone was in Airplane mode for your journey, that you power it off and on again to kick-start your roaming connection.

Your phone will automatically search for an available network. This can take up to 10 minutes as it searches through all of the 2G, 3G and 4G bands for each network to find the right one for you.

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Your phone will give you a few options to choose from. Still have trouble connecting?

The APN is the gateway for the phone to talk to the data part of the mobile network. The majority of phones should automatically choose the correct APN when abroad but if they do not you can manually enter the APN which is " internet " - details on how to do this can be found in our Phone Guides. Your account is automatically set up with Data Cap Limits to prevent you from excessive data roaming charges.

Want to keep your data to a minimum while wandering abroad? Most hotels offer WiFi networks to their guests at no extra cost check with your hotel. The same is true with many coffee shops and restaurants. Streaming videos or radio stations also eat up loads of data. Make sure that you are on a WiFi network if you want to watch TV on your phone. When you're abroad your phone will receive calls and texts automatically. But to make calls or send texts you should use the international dialing code to be sure that you connect to the number you are trying to reach.

Here you'll see a summary of your remaining calls, texts and data for use at home and in the EU. Please also check any welcome SMS messages you get when you arrive in these areas and the relevant roaming prices stated. Use our online form. We can also discuss a new SIM for when you get home so you can continue to use your mobile number with Virgin Mobile once you return.

Just click on the link and choose your phone model. Then follow the prompts under mobile network and roaming, and you should be good to go. With Roam Like At Home, you use your plan just as you would right here in Ireland — for no extra cost. If you are travelling outside the EU you will be charged for your phone use. The roaming data cap will reset monthly for the start of each new billing cycle. Most smartphones love connecting to the web, unless you tell them not to.

Your phone might, for example, use data to download emails without you asking it to. These one off add-ons are available to Virgin Mobile customers who have an active subscription and are for data usage when roaming in the USA or Canada. Your add-on will last for a month once activated, so to get the most out of it make sure you ask for it to be activated just in time for when you travel. Just remember that any unused allowance will expire with your add-on after the month is up.

Check out the table below to give you an idea of what you can do with all that lovely data! The figures below are based on normal usage assumptions. Firstly, make sure that you have turned on data roaming on your phone. Secondly, in some instances when you travel abroad for the first time, your Internet may not work straight away. This just means you may need to manually enter in your APN internet settings. Our phone guide will help you through the process based on the model and operating system of your handset.

To get started, click here. Click to open overlay. Switch Account View. Choose an account to switch subscription. Get ready to roam.

How does your plan work in the EU? You can use your plan to call or text a French number. Call or text home. Unlimited plans. Show roaming rates. Minutes Texts Data 2GB. Unlimited Plan.

U.S. Roaming Data Add-ons

Where is EU Roaming Included? The provision of Roam Like At Home is limited to periodic roaming only. Does my plan have EU roaming included? How much will roaming in the EU cost if I use more than my inclusive allowance? The EU Commission has put in place a fair use policy that allows operators that offer plans with large data allowances to limit the amount available to use from your plan while roaming.

Where can I view my roaming usage and charges? All you need to do is 1. Sign in to My Virgin Media 2. What destinations does inclusive EU roaming apply in? Roaming in general. What's the deal with roaming outside of the EU? How much will it cost for me to make calls in the country I am visiting? How can I be sure my phone will work when I am abroad? Do I need to select a network when I arrive at my destination? How do I set up my phone for data roaming? Data was working on my phone and now it is not working while roaming, what do I do?