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By continuing, you agree to Monster's privacy policy , terms of use and use of cookies. Search Career Advice. Advice Career Levels Entry Level. How I became a tour guide Unbeknownst to Michael Dillinger, his part-time gig guiding tourists in the Big Apple would turn into a full-time career he loves. Tags: tourism tour guide. Related Articles.

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How I became a tour guide

Tour Guide. New York City Tour Guide. Unlimited Biking Tour Guide. Tour Ambassador - One World Observatory. Create Job Alert Provide an email address Not a valid email address! To activate your job alert, please check your email and click the confirmation button. Thank you for your interest in this job. Please use this form to submit any feedback you may have. I am a job seeker I posted this job.

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Are we displaying an inaccurate salary? Cancel Send. However, this study shows that quality was high while the test was in force and remained high after the test ended. A more likely explanation for why D. And, indeed, previous research suggests there is a mismatch between one-size-fits-all approaches to quality assurance, such as testing, and the tour guide occupation. Tour guiding research: Insights, issues and implications. But why might a one-size-fits-all approach such as testing not be the right one for tour guides? To answer this question requires an understanding of the function of testing and the nature of the tour guide occupation.

All a test can do is restrict entry to the tour guide occupation only to those who know and can recall a certain set of facts and stories under testing conditions. See Edwards v. Yet tests like D.

A related issue is that there are thousands of stories that guides might wish to tell about their cities, and not all of them deal with facts in the conventional sense. Scandinavian Journal of Hospitality and Tourism, 12 1 , 27— Tour guide tests force all guides, regardless of their unique perspectives and goals, to master information that may be irrelevant or even anathema to them—and exclude those who refuse or otherwise fail to conform. Overall, tour guides provided the same quality of tours after the exam was eliminated as they provided under the licensing regime.

But perhaps the biggest problem with using a test to decide who can work as a tour guide is the reality that there is more to good guiding and enjoyable tours than facts. This is not to say that factual knowledge is not important, only that there are many other qualities that people also look for in a tour guide, such as storytelling ability and charisma—qualities that a written test does not, and arguably cannot, measure.

Tests like D. And despite all that hard work, they may still fail because they focused on the wrong things or are poor test-takers. DC tour guide test [Flashcards]. The stories of three would-be guides who in January joined with the Institute for Justice to sue Charleston, South Carolina, over its tour guide test illustrate the human costs of licensing tests. Mike Warfield, an insurance broker and a popular volunteer at a local museum, earned an offer to lead evening ghost and pub tours of the city.

But Mike did not have a license and so could not legally accept the job. Retired book editor Michael Nolan, who moved to Charleston in July after a lifetime spent helping others tell their stories, planned to supplement his income by telling some stories of his own as a tour guide, but he could not without a license. In response to the lawsuit, the city retained its question written test but lowered the minimum passing score retroactively. It also eliminated the oral exam that aspiring guides had been required to take subsequent to passing the written test, 43 allowing Kim and Mike to collect their licenses in May They are free to give tours in Charleston, though only after about a year of preparation and waiting—and a constitutional lawsuit.

Michael, for his part, is still waiting, unable to work as a tour guide. They—and the tour-going public—are poorer for their exclusion. Licensing exams thus rob energetic and entrepreneurial people of the right to earn an honest living in the occupation of their choosing.

How to Become a New York City Tour Guide

They likewise rob customers of the chance to listen to, learn from and be entertained by guides shut out of the market. At the same time, they do little to ensure quality because knowing the facts they test often has little or no bearing on whether guides are good at their jobs, even if it might be useful in some cases.

This certainly seems to have been the case in D.

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Furthermore, since quality was good both while the testing requirement was in force and after it ended and new, untested guides entered the market, something else must have been working to weed out poor guides. The findings here suggest that something, or rather someone, was consumers. Consumers will not recommend a tour they did not enjoy. In fact, they are likely to do the opposite, telling their friends, family and, nowadays, anyone with an internet connection about their negative experience through consumer review websites and social media.

Meanwhile, positive word of mouth will drive consumers to tour providers with a reputation for quality. Poor tour guides and companies will be forced to improve or continue to lose market share and, before long, go out of business. With their dollars, their feet and their opinions, consumers provide feedback and make plain their expectations, which they can now share far beyond their personal social circles thanks to online platforms like TripAdvisor.

And businesses, most of which are in the business of staying in business, respond. Consumer reviews thus work in harmony with ordinary business incentives to keep quality up to par. Written for consumers by consumers, they are more attuned than any test or license to what consumers actually care about.

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Consumer reviews tell readers, often in quite granular detail, what a tour was like, whether it was a good value and other information more relevant to their experience than whether their guide passed a test or had a license. This information is helpful both to other consumers deciding which businesses deserve their patronage and to businesses trying to learn what consumers want and how to better serve them. In short, any review—good, bad or indifferent—is information that can help businesses learn how to become more competitive.

In this way, reviews serve both to ensure quality and to drive creativity and innovation. The following 4-star review of a D. Our tour guide, Becca, was very knowledgeable and nice, however, I do think she should wait in front of the bus for everyone to disembark, so that those sitting at the back of the bus are not having to run to catch up.

There were many times that I missed some of what she was saying because I had been sitting toward the back and it took a while to get off of the bus and catch up with her. Overall, though, I thought it was a good overview of most of the main monuments.