I received no notification of the cancellation via email, despite having received 3 emails in from them regarding a change in Terms and Conditions. Two notifications of my changing the credit card associated with the account or postal mail. Below is the list of events.

Please note I had used this service since so when I say their website is held together with chewing gum I mean it. IO lost track of how many times I could not access the site to change a credit card or other attempts at more mundane tasks.

Glad I didn't give them my grandson's phone number. They had said they were going to credit his account with my old balance. Only form of attempting to let me know the account was to be canceled was text message. They know they do not cover the entire USA and 3. Don't get me going about how impossible their website is to add a credit card. Silly me I thought they were actually calling back as.

I was told on the 19th. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up. The phones they offer are reasonable and fine. The difference however is the network that supports each of these companies. I had traveled to a small town in CA last Aug. Absolutely NO service for 5 days there. Sketchy service and absolutely NO service at any of the several different airports, including my local just minutes from my home in Portland, OR.

Final straw last week - stranded on the highway where my vehicle lost power just minutes after leaving my house. Sat in freezing cold car for 2 hours. Called roadside service but ultimately had to call for towing. This catastrophic short took out my engine's computer but also my new battery. I could not even operate emergency flashers. Fortunately it was daytime, I was not on my 74 mile round trip to or from work at night.

This phone; while fully charged dropped calls, gave me strange messages like '"does not support 3 way calls", not enough funds to make the call I have auto deduct with them and was fully paid etc, as I tried to make local calls and calls to the out of state call centers for the roadside assistance. I struggled with this phone the entire time.

I don't make a lot of calls. I had to make several that day however for help and family and arrangements regarding the towing. My feeling is I unknowingly put myself in danger by trusting and depending on a product that is unreliable and problematic. Virgin Mobile is supported by the Sprint Network. For the years I had Straight Talk.

Unfortunately Best Buy does not carry them. I traveled for my job out of state, locally and to remote small towns in Northern Washington regularly. Even daily I was in different local office buildings, high rises and rural areas and environments as well as airports. Even out of state on vacation. And it pays to investigate and see who supports a cell phone before signing up.

Someday - literally, your life may depend on it. My situation while not quite that dire, was the true and final test of this phone and the service. People need to know that they expect reasonable reliability in a cell phone company. This is my opinion. I got a mobile phone from Virgin.

I moved and could not get good reception where I lived at so I had to change mobile services. They said that it was fine, I assumed that they had done this. A month later I get another bill for the phone. I called them and they stated that I would have to disconnect them from the billing list on my end so I did that.

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I was using them earlier from a different account but had changed my payment methods. I then had them to refund my monies. They called this an adjustment of funds. This caused me to have an NSF on a check that was due that day. Now mind you this phone had been off for 4 months. They then stated that it would be resolved. The email came back and said that it was not true and to call so I called. They stated that they had opened a case and that it was in process.

That it would take a week. I waited to hear from them and received an email stating again that they did not owe me anything. They said that they had found it and that I would be refunded in a few days.

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I waited for a week and did not hear from them. So I called them again and they said that someone would be in touch with me. I told them that I had so they give me this website to write a complaint on. Been a customer for more than 5 years! Found out after a paid for the next month of service that Virgin Mobile was shutting down my phone service with no explanation what so ever on So now I don't have a phone, zero answers as to what is going on, and they stole my money! Buyer beware!!! After an hour and a half setting up that account, they took my payment from my cc card.

And my service didn't work. For three days I called Got hung up on 10 times after more than 45 min waiting. Then I got a supervisor on the phone. He put me on hold claiming to be "looking into it".

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I waited 15 min, then the call dropped. Called back, found out my account was suspended.

Since then I've been told I would get a refund by two different people, now, 10 days later, I'm told they won't issue a refund because I used the phone for more than seconds How can they get away with this? I record my calls. I have proof that I was told I would get refunded and yet there seems to be no recourse. Why is nobody pressing charges against these thieves??? Me, my family and friends, everyone that I know complains about their cell phone's unexplainable high monthly bills and over time we call.

They say the same thing, "You went over you data. I also talked to a very rude employee, he thinks he is smart and I'm just like "Chill, you're a 30 years old man who is still working as a customer service rep. But whatever, when my contract is done I will switch to Fido or something. All my friends and family are switching to. Just wanted to say this, have a good day everyone.

After being a customer for over 2 years, with 5 cell numbers but they have now lost me as customer.

For 3 months I have called in every month saying something is wrong with my daughter's phone. They are trying to tell me here data is at 7GB - every other month she uses under 1GM per month, she does not have FB, no games on her phone. I have maintained for 3 months. Something needs to be done as this is definitely not correct. The iPhone shows in the cellular data usage section that she is using not more than MB a month yet they maintain that if their system shows it it must be right and that I can't possible know what my daughter is doing on it they said they would believe me if I said I wasn't on it but because I'm saying my daughter isn't they won't believe me!!!

That is crazy My family is not a typical unconscious, unconnected family. I even took it into a cell store and the person there could see what the phone says it is using and that she has no games, no FB - he said there is something wrong with the phone but Virgin maintains "Well I can't see that and our system is right and I can't trust my daughter".

What are you to do with that kinda service??? I hope your phone never has a software issue that will keep getting charged for with no help. I never have a problem with connections. Site is easy to use and payments are easy to make online. NO one else in this area can beat their prices. I plan on using them indefinitely and I highly recommend them to anyone who is in an area where their service is available. After moving to Desert Hot Springs a number of years ago, I tried several different mobile services but theirs is the best available here, the most reliable, and also the least expensive.

I am very pleased with my plan and hope it never changes. Didn't give any help. When phone says it's at 3.