Therefore Sony doesn't provide any kind of services to the products buyed from Paytm Mall. Kindly make my doubts clear and guide me with correct information. Sir,my led tv is not working there is a problem it cannot saw pictures but it have only sound effect so plz tell me whata the problem in this?

• Sony Mobile Reviews (with Ratings) | ConsumerAffairs?
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Sony Service center haldwani refuse to repair dualshock 4 thumbsticks. Thumbsticks peeling problem occurred few day ago. Sony Service center haldwani suggest buy one dualshock 4 thumbsticks and said there is no repairing available for dualshock 4. My product is not under warranty. The Y from the Sony Logo on the logo panel came out while the house maid was cleaning the tv with a cloth a few months back.

Since then I have tried sticking the Y on the logo panel but it comes off every now and then. Request if this could be fixed from your service centre. Not even 1.

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After watching for mins, lines starts appearing on the TV screen and the screen freezes sound continues in the background. This is just unacceptable from a brand like SONY, whose TV are the most expensive ones as compared to the other brands. The service guys says that the display panel is faulty n may require replacement. This would cost around 15 to 20 thousand.

I have lost all my trust in SONY Could you please depute your service person to understand the problem and put TV back in order. TV has developed this problem just three years after its purchase. Sony is known for its brand image. Technical glitches in your product within 3 years is certainly a cause of worry to customers. Your aim should be to retain the goodwill with which you are known in market and not hefty amount towards service.

Please depute you person to check the fault. I placed my order for pj AT Trichy Sony center on 26th April I had paid the full amount of the product they promised me to deliver on 28th April , yet I didn't receive the product, I had celebrated my daughter's birthday without that product, I need immediate reply by return mail. Is this not strange? If so I will not recommend anyone to buy Sony products.

In this connection Your Davanagere Service provider sent a technician to my house. He told that Said T V set requires cleaning and has dust and insects in box. He wish to charge Rs. But I told that this Service charge is too high but he told that this sony company authorized services and customer has to pay that much of amount. Sir, I hav purchased your T V product just one year back but you are charging this much of charges to provide service that to warranty period.

Therefore I request you to kindly provide good services with reasonable cost. I hope that you will consider my request favorably. They will make sony customer to stop buying sony products. Please can you look into this one, awaiting your positive reply. Now It required service as because the picture of TV is appearing blurred. I don't know why the life of sony TV is so short? Service means required money which is regrettable with sony model within a short period of purchase.

Mohit in your technical assistance wing, who told me that for this small work no Engineer will go, but on my repeated request he assured me to send an Engineer within 48 hrs. Again sorry, nobody turned up till today even after passing hrs. Yishu at I hope this time a World reputed company like You will not disappoint me and will solve my problems, otherwise I would have no option to knock the door of Hon'ble Consumer Court. I have launched a complaint with Sony Indi on toll free number on 6th July Next day a technician came to my home Ms Sunil Sing.

He has taken the visiting charges of Rs took a part for repair with him. Its not more than a week still the technician has not come back.

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I at least call Service cente 10 times a day. Every time I get separate answer, 2 days back one of the technician Mr Irfan said that your part has come after repair and they will come to fit that in hours but no one turned back. I called them next day then I got different answer that the part has not comed back.

It a totally miss managed service that Sony India is giving. I am totally unsatisfied with the service. My devices. Orders and messages. Help us improve our website. Answer a few quick questions to evaluate your visit. Start the survey No thanks. Close Try this first. Then turn it back on again. Settings Reset Remember to back up your data before resetting your device. Arrow right. Continue to Contact us. Contact us.

Phone support open Monday to Friday: Chat support open Monday to Friday: Before you buy this phone you better think twice. You will never find the address of this company in USA to file the legal action against them. Sony Mobile registered in Canada and small claim court cannot affect them. Sony XZ - I had the phone for two months and it broke. Since it was still under warranty, I sent it in. Sony told me it would be three-four weeks before I would get it back if they fixed it.

Otherwise they would get me a new device. I got it back about four weeks later. They fixed the original problem, however, they created another one. I sent it back in and now it has been over nine weeks since they have returned it. I have called the help center many times. The reps are friendly, yet, not very useful. Sony has now told me that they will get me a new device. They told me they do not know when I will receive it. Very unhappy with their service! It's been about 4 years now that I have this Sony Z2. Which I must say I am very happy with phone's performance.

The phone has never let me down on any situation and the battery life is amazing. The only improvement I wish is that if Sony can give an updated android at the moment. I hope you can help me, I bought a Sony Xperia XA1 on July with a one year warranty, after one week it the A letter on the keyboard soft keyboard was mainly useful, with time it goes worse and worse.

Now the screen is not responding. I took it to the authorized reseller, and was surprised. They said, "You have some cracks on the body.

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We will not repair the touchscreen. Thanks in advance. Sony Xperia series are the worst. My phone won't power up. It keeps flashing the battery icon and goes off again. I have changed the battery but it's still not working. Don't waste your money buying any Sony xperia phone.

I recommend Samsung. I called support many times and was told I would need to ship the phone to be repaired possibly for three weeks and they don't send replacement phones in the meanwhile. I need my phone for work and when I explained this they said they don't have a refund option or a replacement phone option.

I called again and threatened to report to the BBB if they didn't honor their warranty and finally they said they would send me a label to refund the phone. I called again and they said the labels usually don't have expiration dates and I have to go through the whole process again. Once again I will have to wait at least a day to receive emails on what I can do next. Sony makes a stylish and easy-to-use cell phone and had many options available from midrange pricing to top of the line pricing and most are durable and powerful.

Two weeks later they hadn't sent me any emails with informations about my handset. So, I started to send them emails asking about it. Which the answer was advising me to wait, and that they would contact me as soon as possible. So, they didn't. I tried to contact them again, and they answered back asking for my address, which I had sent with the warranty, my handset and my charger together.

Anyway, I provided them with my address again. Pointing out it was the same address in the warranty I had sent. I don't know what to do. It seems like Sony Support Repair has lost my mobile. I feel very stressful, first for having spent my money on a product that only has been malfunctioning it's the second time I have to send it to repair in three months of use , second because I thought the aim of Sony Support Center IT was to offer support and help their customers, not to cause more problems to them.

I have asked my mobile back, desperately, but they no longer answer me! I feel harmed, as if they have taken away my right to something that's mine. If someone know what could I do to have my device back, please, tell me! The only thing I can think of is to ask for the support of the Garda. I purchased an Xperia XZ phone in Oct , paid cash. In February my phone was having heating issues and eventually wouldn't turn on. I had to send it out for them to look at it.

It came back about a week or so later with nothing done, because they said there were cracks and marks on the phone. This phone was in perfect condition, and I had to send high resolution pictures to prove it. After much back and forth for a week because they weren't getting back to me, I called again, and they finally allowed me to send the phone back to them.

They had the phone for almost 2 months before they said they would replace it "as a courtesy", even though it was still under warranty, and the phone was in perfect condition A courtesy So I finally get this new phone, and immediately noticed an issue with the camera. It was a weekend so I waited to contact them, but in the meanwhile, the phone started having other issues like apps all opening rapidly at the same time, and icon screens shaking, where you would have to restart the phone to use it.

So I did a repair through their PC software, and that didn't fix it. I updated the software, tried the repair again, still has the problems. So they tell me I need to do the repair because it shows on their system that it was never done. I told them I did it twice, but they argue I didn't. I explained how they're wrong with the IMEI number showing the wrong model number, and they're wrong that I didn't do the repair because I did it two times, but they still continue to say that I'm wrong, and they're right.

I know for a fact I did everything correctly, I know what kind of a phone I have, I even still have the XZ box, but according to them, I'm still wrong. Their supervisor was too busy to talk with me, so here I am, writing this review, at the worst possible time for Sony. I am so sorry I ever bought this phone.

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I feel as if Sony doesn't want to warranty their product. I'm starting to wonder if this is the reason US phone carriers stopped carrying Sony phones. I purchased a Sony Xperia Z5. It seemed to be a great phone. After using the phone for a year it was dull with normal use. On the Sony website the Z5 is advertised as waterproof and that this photo editing can be rinsed under a tap.

After lightly rinsing my phone it was dead. I called my service provider Bell Canada and they told me "There no warranty if yours get wet" and was told to contact Sony directly. The Sony support was very clear. Sony phones are not covered for liquid damage and if the phone has liquid damage it is not repairable. In my mind I say this false advertising. Samsung Galaxy S7 Edge is waterproof and take very good underwater photos, I would not go deeper than just under the surface.

In 3 months, the phone lights blinked twice and switched off automatically. I produced the handset to the service centre and after a few days was informed that the phone wasn't working due to the rust and fungus found in the mobile. I haven't dropped the mobile in water or using the phone in rain in my senses. Even though the phone has gone through "quality checks" could it have been the phone has issues in the beginning?

Consumers use the instruments based on the quality check marks. However this has gone way beyond our imagination. Was informed Motherboard stopped working and that I need to pay off to get it fixed even though it's in the warranty period. I feel like head on shoulders with the way things are turning out. Sony Xperia M5 - I purchased two mobiles on Am facing problem in both with battery. One is almost dead, blank screen not. Nothing working. We have requested all customer please don't buy Sony Xperia Xa Dual.

Because I have purchase new mobile Dt. I have submit mobile 4 time submit in Service centre. Every time new problems coming. Very bad service. Sony service centre not response properly. Mobile heating problem so display black marks. Battery life very bad only 5 hrs working. Please all customer to requested don't by this Sony mobile. Soon after 2 months the head jack having a problem, I tested with the other headphones also but headphone port in the mobile was not working.

And just a week back on October the chrome back cover has been cracked from my pocket itself not fall down never. So I decided to repair both the problem together.