By inserting your SIM you are expressly requesting that we provide you with our Services. We shall not be obliged to provide you with the Introductory Period if you fail to Register an Account in this time period. We reserve the right to add to, substitute, or to discontinue any part of the Services at any time. We do not guarantee the continuing availability of any particular part of the Services.

Not all devices will be able to receive the Services. If your device is locked and you want it to be unlocked from our network, you can contact us and we can help to arrange for your device to be unlocked where we are able to in an authorised manner which may include replacing your device with an unlocked device, which is the same or similar specification to your device.

We're not responsible for any information or any other data which may be lost during the unlocking process. Failure to do so will result in an inability to pass Data Protection regulations and security processes if you need to contact Us and provide verification information. It is a condition of this Agreement that you provide us with a current email address for account management purposes and that you maintain this address and advise us promptly of any changes to it. You must only use your Device for connection to the Network and also comply with all relevant legislation relating to its use.

You acknowledge that the SIM Card provided by us to you does not belong to you but remains our property and that you cannot sell your SIM Card or agree to transfer any number associated with it other than through the standard porting process without our consent. In all other cases your SIM Card will be disconnected but a replacement will be provided for use in any replacement Device.

If your Device cannot be repaired or replaced for any reason during the manufacturer's warranty period you will be entitled to a full refund in most cases. This is in addition to your legal rights in relation to the Device which is or becomes faulty or which otherwise does not conform to the legally required standard. You can contact us:.

Before you agree to a contract

Such a policy may be amended from time to time, for instance, if we discover that the Services are being used fraudulently or for fraudulent purposes, or the excessive use of certain services is causing problems for us, our systems or for other users, or if we introduce new services which may require certain rules to ensure that such new services can be enjoyed by our customers. You will not be able to claim back any Credit on your Account or any sums in relation to any unused part of the Introductory Period. This Agreement will terminate once we have processed your request over the telephone.

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Unwanted programs or material may be downloaded without your knowledge, which may give unauthorised persons access to your Device and the information stored on it. Your dealings with, and interest in, promotions, goods, services, digital content or merchants found by using your Device are solely between you and the person with whom you are dealing. You are solely responsible for evaluating the accuracy and completeness of any of the Content and the value and integrity of goods, services or digital content offered by third parties over the Services.

We will not be a party to or in any way responsible for any transaction concerning third party goods, services or digital content or for any losses or damages that may arise from any such dealings with third parties except in the case of negligence on our part. This means that you, and not us, are entirely responsible for all information that you upload, email or otherwise transmit via the Internet.

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You may only use the Content in a way that does not infringe the rights of others and you must comply with all other instructions issued by us regarding use of Content. The ability to access adult Content is subject to status and us being satisfied that you are over 18 years of age. If you want to have your Services unbarred, then you should call us on or email us on idmobile. You will not be able to use the Services if you have no Credit on your Account or allowances which provide access to the Services.

Credit and allowances are non-refundable. Upon expiry, any unused Credit or allowances will be lost. This Credit cannot be redeemed for cash and any unused credits are non-refundable upon disconnection or termination of this Agreement. You must ensure that you have received an acknowledgement from us which should retain. In turn, you may end this Agreement in accordance with clause 6.

Your continued use of the Services will signify your acceptance of such changes and you will be bound by them accordingly. Please note that the Credit Limit does not act as a cap on Charges and you may be able to incur Charges which result in you exceeding your Credit Limit. If this happens, you will still be liable to pay for all Charges incurred in excess of your Credit Limit;. We will provide roaming services in the EEA in accordance with applicable legislation.

If you buy a SIM Only tariff from us, your current device may be restricted to use on another network or 'locked' and you may need to obtain an unlocking code from your current service provider to be able to receive the Services. Outside the EEA, the ability to use such services depends on the arrangements which we have with foreign network operators. In accordance with EU Roaming Regulations you may be capped from exceeding the current data roaming spend limit.

Outside the EEA, access to overseas networks will depend upon the arrangements between the foreign operators and us, details of which are available on the Website and which may change from time to time. If you place an order for an Additional Service or otherwise instruct us to change the Services e. Please note that the confidentiality of your messages cannot be guaranteed.

You may not be able to use the voicemail service whilst abroad.

Pay as you go

Once we have established that you have exceeded your Credit Limit which may take some time particularly if using your roaming service , we have the right to suspend the Services until payment of all Charges including any reconnection charge has been made and you will, in attempting to make any call, be automatically diverted to our customer services to arrange such payment. Such deposit will be reasonable, non-interest bearing, retained for a minimum period advised to you or until your final invoice has been paid following termination of this Agreement and Charges incurred by you may be offset against this deposit.

If there is a remaining deposit after all Charges are recovered, this will be refunded to you. Following the Minimum Period, if your device is locked and you want it to be unlocked from our network, you can contact us and we can help to arrange for your device to be unlocked where we are able to in an authorised manner which may include replacing your device with an unlocked device, which is the same or similar specification to your device and you may incur a Charge.

Your number will be shown to the emergency operator. When making an emergency call, your location information will be provided to the emergency operator to the extent technically feasible. We will contact you if your use is excessive; 5. If this is the case we will give you reasonable notice; 6.

On transfer we will attempt to continue to make available to you the Services, or similar services. If we reasonably determine that your use is in breach of any applicable Fair Use Policy, we may: 6. We may publish an acceptable use policy and a traffic management policy which provide more details about the rules for use of certain services in order to ensure that use of the Services is not excessive, to combat fraud, and where the Services we offer or may introduce, require certain rules to ensure they can be enjoyed by our customers.

You must pay the Charges during the notice period; or 8. Otherwise, following the same notice period, we may at our option move you on to a different tariff or a SIM only tariff. Alternatively, you may email us using the Contact Us form at www. You must pay all Charges under Clause 12 during any period of suspension until the Agreement is ended including all monthly or other periodic line rental charges for any Minimum Period which continues to run. We will continue to provide access to emergency services. You will receive a notification via email that your upgrade has been processed and that your new tariff is active.

Capping does not apply to the purchase of certain Services such as add-ons or paper billing.

Project law contract terms and conditions

In addition, there are further destinations included within bundle, details of which can be found on the Website or the iD app. You shall be able to use your inclusive allowance for Eligible Calls and you shall be able to use your data allowance whilst roaming, without incurring any out of bundle charges. In the case of the latter, Rollover can only be added to your tariff at point of sale. Any Additional Services or reward allowances that you have included in your Tariff are not considered to be part of your monthly inclusive allowance.

This means that if you purchase any Additional Services allowances and receive any reward allowances, they will not eligible for Rollover and will be subject to their individual terms and conditions. If your account is not up-to-date and is subject to credit control or your account is suspended you will not be eligible for Rollover until your account is up-to-date or reinstated.

However, if the new tariff is eligible for Rollover, you will begin to accrue Rollover allowances again. A full itemisation of the Charges incurred and usage can be accessed If you would prefer to receive your bill in a paper format for which we may charge you in accordance with the List of Charges please call us on we will arrange this for you or alternatively by using the iD app.

When roaming other than in the EEA, you will be charged for the calls you make and receive by the minute or less and any part minute will be rounded up to the nearest whole minute or less. Eligible Calls will be set against inclusive allowances in the order in which such Eligible Calls are made. We will publish the RPI Rate on our website as soon as it becomes available.

Mobile phone & gadgets guides

Any price adjustment up or down under this Clause will not give you the right to will not give you the right to end this Agreement under Clause 8. We will keep Personal Information given to us by you or others during your relationship with us and other companies in the Group and the Manager's Group. This includes: This may involve the use of cookies and other similar technologies.