Your answer will be posted publicly. Please don't submit any personal information. Answered 17 June Upvote 2. Downvote 1. Report answer. Tell me about yourself Answered 10 October Upvote Downvote 4. They really want you to be a people person and you have to be since you are constantly helpings others with any banking needs they might have Answered 17 July - Customer Service Representative Current Employee - Vancouver, BC Upvote 7. Customer relations-related questions. Legendary Experience is the the motto.

I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions! Tell me about your cash handling experience. Share some of the details of your experience in cash handling, which are relevant to the position.

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Here is an answer example: "As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about TD Canada Trust cash handling procedures. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ. Give me an example of how you keep track of details while engaging in conversation.

Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment. Here is an answer example: "A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information.

This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly.

1. Thank You Note

All the while, I kept the customer engaged and made sure their banking experience was enjoyable. This helps me to commit their needs to memory while still appearing engaged, and in the moment. How do you stay organized?

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Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes.

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Share a few tools that have helped you stay on-task and on-time. Here is an answer example: "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first. Tell me about a time when you demonstrated you were trustworthy. To show TD Canada Trust that you are reliable share an example from your work experience that is relevant to the position. Here is an answer example: "In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management.

Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly. In my five years within banking, I have never been involved in a discrepancy. What do you want to accomplish at TD Canada Trust? Set some goals so that you can share how this position at TD Canada Trust will help you to achieve them and how you will add value to TD Canada Trust along the way.

Here is an answer example: "First and foremost, I want to deliver top quality service to customers of TD Canada Trust and perform my responsibilities with best in class service. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice.

To do this, I will continue my related education and take any training opportunities that come my way.

Tell me about your experience in the banking industry. Share details of your banking experience to show TD Canada Trust you have what it takes to be successful in the field! Here is an answer example: "When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products.

I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error. I have learned a great deal along the way and look forward to putting my experience to work for TD Canada Trust. Why do you want to pursue a career in the banking industry? Before your interview, take some time to think through your career goals.

TD Canada Trust is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals! Here is an answer example: "I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way. My mother was a banker and my father, a financial advisor when I was growing up.

It always fascinated me how smart they both were. It's in my blood! How would you respond to a customer complaint? The interviewer would like to be assured that you can professionally handle customer complaints.

TD BANK Customer Service Interview Questions

Give an example of a time you helped resolve a customer's issue. Here is an answer example: "A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help.

I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. Listen, be empathetic, and use phrases such as 'If I understand your concern This method has always worked for me. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation. While working at TD Canada Trust you might find yourself stressed by customers or the fast pace of the work environment.

Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations. Here is an answer example: "When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed.

I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach. How do you check your work for accuracy? The interviewer wants to hear that you are detail oriented when it comes to checking your work.

Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Here is an answer example: "I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first.