After completing each step, test to see if the issue is fixed. If not, continue to the next step. Resetting your connection does not erase any data from your phone. Check for software updates. If you're still having issues, contact Virgin Mobile Customer Care. You may have data connectivity issues if you're unable to: Connect to the Internet Browse websites Send or receive multimedia messages Load Internet content within applications Send or receive email These steps help identify and resolve the underlying cause.

Verify mobile data is enabled. From the home screen, tap the All apps icon. Scroll to and tap Settings.

February 20: Problems at Virgin Media

Tap More. Tap Mobile networks.

Tap to check Data enabled. From the home screen, tap the All Apps icon, then tap My Account. Swipe to the left to open Device Diagnostics. Plus the spiel about it being fibre connection is just a darn right lie too Particularly bad in recent times where despite my MBs package I'm getting less than 1MBs download speed.

And the end points to connect to the main network go out to the corners of the estate. I desperately want to order. Sky is overpriced.

Since the first time I called before Christmas I have been without service. Please advise. But I couldn't be bothered with the argument. Very clever of you to grind me down like that.

Dad waited in for an engineer. No show. Called you, was told "not my fault" and declined to assist. I get home and sort the issue out. You left a disabled man with no way of contacting anyone all day.

Shame on you. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments. Hello Elizabeth, apologies for the loss of service. Is the fault related to any area faults displayed on our service status page? Sorry Daniel, I'm afraid the boosters are chargeable. If you're unhappy with any of the information provided and wish to take this matter further then please see our complaints code of practice: This site and our partners collect data and use cookies to understand how you use our site and to improve your experience.

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Virgin Media virginmedia Replying to rmorganwales Is there a cabling issue? Accept Reject.