I will also walk you through in troubleshooting your phone in a bid to fix the problem. Just try to find issues that are the same with yours and feel free to use the solutions we suggested. The purpose of this troubleshooting guide is for us to know what the cause of the freezes is, why it occurs and what needs to be done to get rid of it.

But as the owner, you should take some time troubleshooting your device as more often than not, these kinds of problems are temporary and can easily be fixed. Hi guys! I own a Galaxy S7 unit and there seems to be a problem with it now that it has been updated to Android Nougat a few days back.

The phone freezes for several seconds and I cannot use it when the problem occurs. Do you know how to fix this?

Actually, you can immediately tell if the freezing is due to an app or the firmware. Therefore, I suggest you try to follow the steps below to troubleshoot this problem: Press and hold the Volume Down and the Power keys together for 15 seconds and assuming your phone still has enough battery to power up everything in it, it should reboot normally. The Forced Reboot procedure is more than just the normal reboot.

The effectiveness of this method depends on how serious the problem is. So, after doing this and the phone is still freezing up, move on to the next step. So, while the device is in safe mode, observe closely to know if it still freezes or not. This is how you restart your phone in safe mode: To uninstall an app, follow the same procedure but hit Uninstall.

To free up space that your device needs to work properly, you can remove unnecessary files and clear cached data.

If you're running low on storage, learn how to free up space. To help see which apps cause problems, make a list of which apps you force stop. The problem could be caused by an app that you downloaded.

To see whether a downloaded app is causing the problem, you can restart your device in safe mode. To remove any processes on your device that could be causing the issue, you can reset your device to factory settings. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your device.

Restart your device

If an app that you downloaded caused the issue and you reinstall that app, the problem could come back. Send feedback on Android Get sign-in help Forum. Fix an Android device that freezes or won't respond If your device freezes, stops responding, or is stuck with the screen on, one of the steps below could fix the issue.

Some of these steps work only on Android 8. Learn how to check your Android version.

Check for Android updates System updates can bring improvements that could fix your issue. To check for and install system updates: Open your device's Settings app. You'll see your update status. Follow any steps on the screen. To check how much storage your device has: See how much storage you have available. Check for app updates App updates can bring improvements that could fix your issue. To see and get updates for your apps: Open your device's Play Store app. Apps with available updates are labeled "Update.

If more updates are available, tap Update all. Close apps you're not using In general, you don't need to close apps. But to completely shut down an app, including any background services that it may be using: If needed, tap App info before the app. Tap Force stop.