If you need to backup your phone to perform the factory data reset then checkout some of the guides and articles listed on the site. You can find many such posts under the Content and Learn tabs at the top of this website. I too try to be specific as possible when explaining how to do things with a cell phone, and I think some of those articles can certainly help you as you troubleshoot your phone.

Thanks for the kind words! I'm a retired industrial electronics tech and ran a motorcycle business so I get the importance of a problem described and put in context. Mind reading isn't part of the technicians 'toolbox'. To date, after a reset, the loss of network with 'out of range' error happens a minimum of twice a day.

In addition, there have been random lockups ranging from the phone being frozen like a locked computer. I have to hard restart by holding down the power button. It has locked up in mid-sentence several times while listening to an audio book. It never comes out of the locked up state and it seems independent of the wifi problem in that the network connection icon is still present. Everything being frozen keeps me from investigating any deeper. Overall, I think it's my phone itself in my case. Performance is definitely trending downward. I haven't contacted V. Mobile Tech support yet.

I haven't had the best luck with anybody's product customer support. I had really hoped the shake test would have shown something. It apparently was an issue with my phone. Virgin replaced it with the identical model about a week after my last post. It has lost WiFi maybe twice in all that time. That was usually after returning from the far perimeter of my yard back into range of my router's WiFi. Otherwise I have had no more problems with it showing Out of range. Even actually going out of range and then back in, except for those couple of times, reconnects fine.

Thank you Jim for taking the time to come back to the site and post another follow up! I hope it performs perfectly for you until the times comes when you choose to upgrade to the newest, latest and greatest device available at that time. Thanks again Jim and I hope you have a spectacular day my friend.

I have been getting a lot of comments and emails from my readers who seem to be having issues connecting or staying connected with their Wi-Fi even after trying to setup a Static IP address and sometimes even after performing a full Factory Data Reset on their smartphone. After thinking about these issues for a while it occurred to me that the issues listed above are most often the result of something on the phone causing problems which this article covers BUT could also be a problem with the wireless network that you are attempting to connect to as well.

As such I have written an additional Wi-Fi Advanced Troubleshooting guide that addresses the possibility of an improperly configured wireless network and offers some advice on troubleshooting the network itself as opposed to simply troubleshooting the phone.

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If you are experiencing any of those issues, or are still having problems connecting or staying connected to your Wi-Fi after having tried ALL of the troubleshooting mentioned in the guide above then I recommend that you take a look at the Advanced Wi-Fi Troubleshooting guide now mentioned at the end of this article as well as linked to in this comment.

I have a Samsung Galaxy S3 and no matter what I do firmware update on router, reset router AND phone to factory defaults, Replaced Router which was actually only 3 weeks old to begin with None of this helps. It is only my home network that I see the issue with. I am at wits end and do not know what else to do besides pay for a phone upgrade and hope to god that I can connect with a diff phone.. Please help if possible! Nobody has any idea.

I know of that issue and it can be a tuff one to fix. Sometimes it can be so aggravating you reach the point of wanting to pull your own hair out after having thrown your phone against the wall shattering it into a thousand pieces.

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I convinced a family member to get that phone when it first came out and I just got the S4 they are good phones. So let me see if I can lend a hand and help get your Galaxy S3 connecting correctly again. Has the phone ever worked properly or has it done this since you got it? It sounds like from what you said the phone is connecting to your home network but not getting internet. Wi-Fi or internet issues on a smartphone are tuff to fix, and finding a person to help you fix it can be frustrating as well.

After hours on the phone with no progress you can be one unhappy camper. Thank you for providing the information on what you have done so far though because it helps get down to the issue. The first thing I recommend is that you make sure your using the right pass code to connect to your router. Some routers have 2 different passwords to connect to it properly.

You reset your phone and your phone works with other networks so you can almost rule out the chance of it being a phone issue. Have you tried connecting to your router with a laptop or better yet another smartphone? That can help narrow things down a bit as well. Do you have a custom password that you set yourself? I hope that helps a little. Sorry I cannot be of more help, most of what I can recommend to try is in the article above. It sounds like an issue with the password s and the phone and the router not having a strong enough or proper handshake. I had the problem of non connection after I was forced to upgrade to the latest os.

After trying everything including: I then was told to go into " Location Services" and eliminate all the green arrows and try to connect again. Well, what a load off my mind It may not work for everyone but it worked great for me. Good luck. Same problem with my Galaxy Grand Prime. I changed the router channel without success then tried location services. Seems OK now but I can't understand why. Hi, i have sony xperia tipo and when i am home and trying to conect on wi fi i says obtaining IP adress and authentication problem a i cant conect plese help..

I know you said you have the Sony Xperia Tipo, which at the moment is likely operating on the 4. I added more information that should help in resolving the Wi-Fi issue that you are experiencing. Thanks again for reading, I hope this helps. Whenever I try to connect to the wi-fi on my Nexus 7 its says authenticating Authentication failed and it won't connect. I have tried almost everything please help.

Restore iOS & Android,Data Transfer

I went back and added a section to the article about a little trick that can sometimes get this problem resolved fairly quickly. If you still have authentication issues then make sure to follow the other steps of troubleshooting mentioned in the guide above. Thank you so much for posting your "how to's". If only I would have been smart enough to look on the Internet before going over my data plan not once but twice.. I had mostly been home so I knew even though my phone showed using wifi it clearly was not.

I followed your very easy steps and it's now corrected. I've bookmarked your page and shared with others. Thank you again! Can you be a little more specific my friend? The Samsung Galaxy S 3 is a good phone. What does the phone seem to be doing when it tries to connect to the Wi-Fi? Make sure to try all the suggestions in this article in order to get your phone up and running properly again.

You have told the phone to forget your Home Wi-Fi address and information and have tried to log into it from the very beginning right? Not simply changing the password but also scanning for the wireless network, finding it, logging onto it, etc? Sometimes when a phone remembers a network it remembers an incorrect password for that network and can cause problems.

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You have tried other devices which seem to work so it would appear to be isolated to your phone… Is it only your home Wi-Fi that has issues or does the problematic device have problems connecting to any wireless network? Hi James, I seem to have a problem similar to Soos' I have password-protected WiFi set up in my home. My laptop connects to it without a glitch.

My Samsung Galaxy S3 4G recognizes that the wifi is available, allows me to type in the password, remembers the connection But does not ever actually connect to it. It does, however, connect to other wifi networks my university, my work, my parents' I've tried the solutions on your page, I've also done the " " thing and made sure "check for internet service" isn't checked. Also, I have of course turned my phone off, removed the battery, turned my router off and the normal procedures.

What more could I do? From your very well written description the point that stood out to me was that your Samsung Galaxy S3 is able to connect to other Wi-Fi networks without a problem. This leads me to believe that your home network may need a bit of tinkering in order to allow your Galaxy S3 to connect to it properly even though your home network is allowing your laptop to connect just fine. Make sure to also review ALL of the comments left by other readers on both this guide and that advanced troubleshooting guide. There are many comments posted by other individuals with similar issues and you are likely to find the advice already available in these comments helpful in fixing your Wi-Fi connection.

Wi-Fi issues can be one of the most frustrating things to try and fix on any type of smartphone and once you have run out of things to try you may end up needing to do what Soos ended up doing… looking into possible repair or replacement options. Let me know one way or the other Dave. I look forward to hearing from you.

Samsung phone can't find a Wi-Fi network

I'm having the same problem as Dave and it just happened recently after six months of no problems at all with the same wifi, router, etc. Out of the blue my phone will no longer connect. I've done the WPS push, restart, data reset, computer reset also to no avail. Then it will suddenly work for a few minutes then stop. Now I can't even reset my phone because I don't have wifi to connect to. So frustrating! My s3 can find networks, but every time I try to connect, the phone simply ignores me.

How To Fix An Android That Won't Connect To Wi-Fi (On All Variants) | Technobezz

It does not acknowledge in any way that I hit "connect. I'll send it to a service provider to repair the problem They should be able to get your phone repaired or replaced though as this is considered a warrantable issue. I connect to wifi and it says it is connecting, but the bars at the top still remain with the circle and the slant in it. It doesn't connect to anything and it changes from coneected to disconnected. I have a Samsung Galaxy S2 Skyrocket.

My phone will connect to wifi, but it will be overridden by my data connection. By this I mean if I have my data and wifi on at the same time it will use my data instead of using the wifi like normal. I should be able to keep both on and have my internet service pulled through wifi and not data when I am home.

I can turn my data off and then it will use my wifi but I shouldn't have to do this. I don't know what caused this problem all of the sudden. Please help! That is an odd problem; I know it is not a common issue for the Skyrocket. If your phone is connected to Wi-Fi double check to make sure that the internet is working on the network you are connected to. I know that you have turned off your cellular data and the Wi-Fi allows you to pull internet through your home internet but you might also want to use another device just to make sure that the internet on your home Wi-Fi network is working properly.

If you have not updated your Samsung Skyrocket recently it might also be the solution. Check your Android version and make sure that your running on the Android 4. If your phone says that it is still running on the Android version 2. If you do need to update to the Jelly Bean then this Samsung Skyrocket upgrade guide on Samsungs website will walk you through the upgrade process step by step.

Wi-Fi information Mobile data information which will be read from your SIM card and re-saved to the device automatically Bluetooth connections. Try again in Safe Mode. Put your phone or tablet into Safe Mode: Back Up and Factory Reset. What is Smart Network switching? Yes No. Thank you for your feedback! Please answer all questions. Did not find what you're looking for?

We're here to help. Chat with us Live Chat Support with a Samsung product expert. Send us an email We'll respond within 24 hours of your request. Email Escalation We endeavour to respond within 24 hours. Show More. Face-to-Face Support. Want help now? How to find my Model Number? Type Click to Expand. Click to Expand. However, if you are looking for a solution to a different problem, then I suggest you visit our Note 8 troubleshooting page for we have already addressed a lot of problems with this phone. But if you need further assistance, feel free to contact us by filling up our Android issues questionnaire and hit submit to send the information.

Rest assured that we will look into your concern. There are many factors that you need to consider as possible culprits when it comes to wireless connectivity issues with your smartphone. Wireless Internet services might be halted by a service outage due to regular system maintenance conducted by your service provider or it could also be due to some unexpected technical problems that may need to be fixed on their end.

Other possible reasons as to why you are unable to connect to Wi-Fi internet on your phone are incorrect network settings on the device, software bugs, and worst, hardware damage.

In this case, you can just revert the settings back to its previous configuration before the onset of the problem or reset the network settings instead. Meanwhile, for network problems that are triggered by a software glitch or system bugs, restarting the device might be able to offer some remedy but for tough bugs and glitches, a deeper system restore may be necessary.

There are also other cases where the problem is isolated to a certain website like when you are able to access other sites but not with a particular website. The worst among the possibilities is a hardware damage on the phone. This can be considered as the main reason especially if there were previous instances of dropping or liquid exposure on the device. The Wi-Fi antenna might have incurred some damage from any of these incidents and is now showing the symptoms.

Unfortunately, Wi-Fi problems tied to hardware damage would already require service as remedy. If you suspect that the problem is associated with physical or liquid damage to any of the network components on the phone, then you can save time and effort by skipping this walkthrough and take your device to an authorized service center instead. However if you still would want to take your chances then feel free to continue and troubleshoot the problem with any of the applicable methods highlighted below.

The following procedures are regarded as generic solutions to wireless connectivity issues in smartphones. As the name implies, these methods can be used to troubleshoot general issues concerning Wi-Fi on a particular device which the Galaxy Note 8. Be sure to test your Internet connection after performing each method to determine if the problem has been resolved and that you are already able to connect to the Internet via Wi-Fi.

If necessary, proceed to the next applicable solutions.