It is common for some phones to lose mobile data settings when they automatically update - which can be as much as once a month. The mobile data settings are often erased from your phone during the update process. Find a step by step guide to fixing this in our individual phone guides.

If you receive a full loss of service, please restart your mobile phone to reconnect the the network. If this does not solve the problem, please contact our Chat team here , so they can check if there is an issue in your area..

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Another thing to check is your network coverage. If you have no mobile network coverage, you may need to adjust the settings on your phone. On iPhones: If the Carrier slider is not green, please slide it to enable it.

Fixing common problems with your mobile

On Android phones: Firstly, check that your phone shows at least one signal bar. If you have less, your signal may be too weak to receive a call. Have you restarted your phone? Sometimes your phone needs a restart to reconnect to the network. If you're unable to send a text to any mobile number, try checking that your text message centre number is correct.

Go to Solution. This type of updates is not to be performed proactively; even though it is not harmful at all, it mainly serves for troubleshooting purposes. Have you tried to update the profile? If you have an Android phone go to settings, then to system update and then to update profile. And let the phone restart.

My Virgin Media

Hope it works! You may try connecting your iPhone to a WiFi network before trying to reprogram the phone with the steps previously provided. Sign In.

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Virgin Mobile down? Current outages and problems | Downdetector

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. In all cases settings were picked up. No problem. Virgin was a different story. However there is light at the end of the tunnel. Go here for the settings etc. If this sounds too complicated. Should take a matter of minutes.

How To Fix Not Registered On Network on Samsung Galaxy /Android

Message 4 of It worked, thanks for your help. Message 5 of You're welcome. Message 6 of Thanks Rich Forum Team Can make calls, but no data? Found this answer helpful? Share it! Share on Facebook Share on Twitter Share by email. Message 7 of Hi Rich, I just tried my sim in another phone and it worked, so I reset the APN again myself on my phone and it worked this time, thank you!

Message 8 of Problem solved in seconds at the Virgin Media Store in Nottingham. Now how do I get a refund for the month without data! I won't charge you for my time!

Message 9 of Just set my phone with the APN settings provided and now all go again! Thank you. Message 10 of Now all the problem affect even my voice messages to dot have them at all. In and out call tooo