An email sent round to Virgin customers said: 'If you'd like something that might work better for you, try our monthly JAM Packs. Existing customers and those looking to take out new PAYG contracts have taken to social media to complain about the changes. One Twitter user was unhappy with the change saying prices have got worse since she joined. Unhappy: This customer said that the changes were 'showing contempt to loyal customers'.

Virgin top up data

Annoyed: This customer was unhappy about 'being forced' onto Virgin Mobile's daily plan. Customers impacted by any changes will be notified of alterations to their mobile plan in a clear and timely way. Whilst anybody who uses multiple texts and minutes a day is likely not going to be overcharged by too much, the majority of people are likely not going to use that many. For those who want to switch, it will still be possible to keep your existing number by getting your PAC code from Virgin and giving it to your new provider.

To find the best value Sim only deals, visit This is Money's guide. Some links in this article may be affiliate links. If you click on them we may earn a small commission. That helps us fund This Is Money, and keep it free to use. We do not write articles to promote products. We do not allow any commercial relationship to affect our editorial independence.

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Virgin Mobile is on the EE network, providing it the best possible coverage and fastest 4G data speeds available in the UK. Although Virgin Mobile piggbacks onto the EE network, it remains a completely separate provider and company. If you'd like to find out more about how we rate Virgin Mobile as a provider, you can do so by taking a look at our in-depth review. Our mobile guides contain a wealth of information on just about every aspect of current mobile packages.

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By continuing, you agree to our cookies policy. Broadband guides Home broadband Broadband packages Business broadband BT Superfast fibre broadband Sky fibre broadband TalkTalk fibre broadband Broadband and moving house Broadband in my area Fibre broadband checker How to switch broadband 12 month broadband Broadband for gaming Mobile broadband deals. Compare deals. Sort by Popular Cheapest Contract Data. Filters Done Reset. Networks Virgin Mobile. See Deal. Not all Virgin Mobile SIMs offer it, though — you will have to specifically select it and they do cost more.

If you're new to the EE network, however, we would still recommend checking signal strength using Virgin Mobile's coverage map Fastest 4G data speeds — The EE network also offers the UK's fastest 4G data speeds , meaning if you're with Virgin Mobile, which piggybacks on EE, you will be able to take full advantage Spending caps available — This is not unique to Virgin Mobile, but can be useful to ensure you don't accidentally become overcharged for general data usage, calling, texting, picture messaging and so forth Data rollover facility — Allows you to rollover data you didn't use the previous month to a month where you might need the extra.

Not everyone will find this useful, but it's a nice feature to have. Staff are just terrible to speak to and cut the call to avoid loosing out on custom. Nothing but problems and major slow downs throughout city centres that are non existant on the parent EE network. Myself my husband and daughter have all had a new sim card within the last month and we are all having problems. Our phones are unavailable when someone is trying to call us. I am amazed at this.

Topup Vouchers

Luckily, my handset was still within guarantee and the provider tested and replaced the phone. New phone, same problem, once again, Virgin said there must be an unlocking issue with the phone. Phone replaced once again with a completely different batch number and same issue.

Virgin are now sending me another replacement SIM. This has been such a headache and so time consuming.

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Ive only been a Virgin customer for 7 years and they told me that I was free to go to another provider!!! Your email address will not be published. This site uses Akismet to reduce spam. Learn how your comment data is processed. Comments RSS Feed. Mobile Menu. Email Link News. By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset England , he also founded ISPreview in and enjoys analysing the latest telecoms and broadband developments.

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