Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff. Hi I reinstalled the app and it works, thanks for all the help. You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure.

I can not get mobile network on my phone Sumsung galaxy note - model SM-NA and it show a "no network icon while I can access mobile data on the same phone what is wrong and how to correct this? Sorry this is not question for PhoneCopy. Check service or operator's shop. Is there a way to sync contacts from the desktop version of phonecopy? At login, I receive message " When does server not accept logins? Hi, main problem should be your account is blocked as you exceeded number of SMS stored in your profile. And now i want just to download them in my new android phone samsung note 5. Please help me????

Please check following guide: I lost all my contacts and these in phonecopy are all I have. As we wrote you via email you exceeded number of SMS in your profile which was a reason why your account was blocked. Now you solved it by yourself. I just obtained an Oppo F1 unit and unfortunately this device is not yet supported by PhoneCopy. I tried to synchronize it but I ran into several failures.

A nearly successful synch resulted in incomplete sms downloads and furthemore, the mobile numbers on these sms do not associate with the names in the phone directory. I have tried getting help from customer service but it appears they could not resolve this. I don't know how long it takes for PhoneCopy to include a device in its listing. I see a lot of Oppo models in that list but it appears the F1 model is taking months.

Answered via private email. When I try to create an account from the phone Phonecopy closes unexpectedly - leading to Force Close. If I create an account through a PC this one and try to log in the same problem happens. I am using WiFi. Is that the problem? Can you solve this please. Hello, usage of Wifi could not be the problem. Answered via personal email.

Please use "Forgot Password or Username" link which you will find on the home page. I finish creating an account and downloading the app. But I don't see the sync option in Infinix X Hi, what part of following guide doesn't work for you? Accidentally my contacts are deleted from servers too.. You can follow this guide to recover deleted contacts directly from your phone: You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.

I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync?

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The number of data items for free account has been exceeded 7 days ago. Please reduce number of items on website. Appreciate your help to enable my account. But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account.

It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore. Whenever I open Contacts it takes lot of time to open. Hi, this seems to be firmware problem of your phone and it is not related to PhoneCopy. Hi, to get contacts synchronized back to your phone please follow our guide https: I reset my phone before some days After that i couldn't retrieve my contacts from SD card Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free contacts and SMSs from my Google Accounts.

I have over plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to ellieroya2 gmail. Replied via email. We can helo you only in case you used PhoneCopy before reboot. Sorry, your request is not related to PhoneCopy at all. I exceed the limit by contacts,I have not transferred to my andriod yet.

Will I be able to move contacts to my andriod? Hi, you can delete 41 on server, then you account will be unlocked and you will be able to synchronize contacts. When you will exceed number of contacts again, your account will be automatically blocked again. Free account is provided for personal purposes with limit of contacts. Almost nobody has personal contacts. If you are using phonecopy for business purposes or you installed it to business mobile phone, you should buy Premium.

My phone copy app on my LG G Stylo doesn't down load my contacts from the server on to my phone. Please contact our support team and we will solve the problem. I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine. Sorry, can you explain how is your request related to PhoneCopy. Sorry, but we don't synchronize notes on android yet. Not "Failed to send" but it just sits there saying "Sending" for every text message I try to send. I have to delete all of the "Sending" messages and reboot the phone before I can start sending text messages again.

Hi, is your request related to PhoneCopy? We can help with PhoneCopy problems only. How do I change the password to unlock my screen? Sorry we are not support for general android questions. We can help you with PhoneCopy issues only. To synchronize contacts back please follow our guide https: Hi, it is a problem based on device firmware.

We can't influence it.

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We can offer for synchronization only accessible data. Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong? Hello, we detected that you performed a succesfull sync with contacts on at It looks like that your issue is gone. Is it right? Does not support Nexus 5 Marshmallow. Might want to change your supported Lillipop to Lollipop.

My Moto E2 is not detecting the contacts in my SIM card but, the same are displayed or being detected in other mobiles please help me solve the problem Hello, please, can you specify if your Motorola can not see your SIM contacts or you can not see them in PhoneCopy application. We can help you only with the second case. In the first case, contact your Motorola support.

Good day! I would just like to ask if the private sms will also be backed up when we do "Back up SMS" from the Messaging? Would appreciate if anyone could answer my concern. Thank you.. Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way. I have a Samsung S Duos I installed phonecopy app and I already register also..

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Then I synced my contacts to my phonecopy account so what I need to know is how to restore my synced contacts to my phone back now when I loose my phone memory.??. Please show me steps.. Hello, just set up the phone in the same fashion as you did before. After first sync, it is possible that the contacts go to Deleted items on the server. Restore them at https: Hello, if do not have any other backup, you can try to restore all contacts stored at PhoneCopy, using PhoneCopy application. Hello, just uninstall PhoneCopy as any other Android app. I uninstall PhoneCopy but the contacts were still showing that the numbers are saved in phonecopy,I want to remove that?

Hello, is this question related to Android app? I can see that you have one Windows Phone mobile connected to your PhoneCopy account. If you want to remove PhoneCopy contacts from your Windows Phone cellphone, do following: Go to People app. Press the three dots in the right bottom corner and pick settings.

On the bottom of the settings menu, there is a list of connected accounts. You will find PhoneCopy there. Long tap the PhoneCopy account and choose delete. This will remove all the contacts downloaded from PhoneCopy to your phone. If you also want to remove all your data from PhoneCopy service, visit https: Hi , I have my contacts on mail.

How can i sync those on to my new phone. Please suggest. Hi what is the format of your contacts? We can easily import vCard which is. It is not in supported devices. Any ideas? Hi, it is supported now. What error message you are receiving? No more error message.

It works fine. I recently reset my LG-E to its factory settings. I am trying to get a google account with my fresh set up. However, it has refused citing that my password and username are not the matching. When I log in to my gmail, I find an email informing me that I was trying to login through an insecure app.

I am trying to login through Gmail or Playstore. What should I do now? I want to get apps back to my phone. It looks your request is not related to PhoneCopy. We provide contacts backup, synchronization and transfer only. This is not technical support of your phone. I have deleted all my contact when I was setting my phone application manager so I have cleared the data from there, then all of my contact were gone, I want to get my contact back from my account so how can I do this. Hi, there is Single directional synchronization feature in the android applicaton which can be used to synchronize contacts FROM server to Device.

Hi copied contacts from my samsung device to iphone and merged both data from phone and server but after synchronization lost contacts on my iphone. Hi, you can restore it to new phone. SIM card has limited memory. Hi I was using lg l7. I have backup data in my sd card.

I bought new panasonic p How can i restore tgat lg data in new phone?? Please check our guide http: Format is. If you still have old LG i recommend you to make new backup. If you don't have it we can only recommend to search internet discussions if there is way to convert it for example to.

My account has only 65 contacts saved on the phone copy server and hence have not exceeded the free account limit. Recently i lost my old phone samsung galaxy s3 so today i tried to synchronize the contacts from phone copy server to a my new phone Motorolla Droid Razor But when I try syncronizing, it gives an error message "The number of data items for free account has been exceeded 7 days ago". Please guide me in this regard. But you have more than thousand SMS stored on your account which is reason why your account exceeded number of data items. When you will delete SMS to keep it less than your account will be unlocked.

Sorry, we can't help you. If you made contact backup you can trasfer it to another phone. ANY help would be appreciated. YOU may email me also Hi, we expect your main computer is Windows PC. Then please follow our guide. For Android please follow https: Hi, My account has only contacts and hence have not exceeded the free account.

But when I try syncronizing it gives an error message "The number of data items for free account has been exceeded 7 days ago". Pls guide with the next steps. We found more than contacts on your account. Hi, on the android devices you can set visibility of each data source which contain contacts. Please check if you have correctly set visibility of contacts. Hi, it is not related to PhoneCopy only. It is general settings of your android phone.

It depends of your phone vendor. On each phone in the settings there is contact settings and there you can set which contacts will be visible. No, there is not a way to upload messages to iPhone at all. Iam using Hisense U and it does not display contact numbers nor contact list yet the numbers are stored on the sim card and iam able to access them on other phones. This occurred lately as first I was able to access them.

Please how can I do to solve this problem? Hi, is your request realted to PhoneCopy. We can help you with PhoneCopy but your phone was not synchronized to our service. Iam Using Asus Zenphone 4 with lolipop in that i cant find phone contact in phone sopy setting page kindly help me to solve the issue karthik. Google Play Store is saying that it is not compatible with the app. Hi, what android version you have installed? I am trying to syncronise the contacts from my Android device Samsung A3 but each time I try I get a warning stating that I have exceeded the amount of contacts and sync has been disabled.

I'm using the free version so can you please tell me why this is failing when I have less than the contacts allowed? I can see successfull synchronization of your phone. Did you solve the issue? Did you select gmail account in the PhoneCopy application settings as database which has to be synchronized? I'm trying to get hotmail contacts from my computer to my samsung galaxy ace-4 lite. So what do I do? Hi, for import we support only VCF vCard0 format. Are you able to export contacts from hotmail to VCF?

Then you can use PhoneCopy for Windows to upload it to server. And what android version you have installed in your device? On my blackberry q10 phone copy finds 0 contacts. How do I make it find my contacts? Application can not see any contacts if they are stored in another account.

If your contacts are stored in another account we recommend to import them to BlackBerry contacts account. Please follow our guide https: Hi, Just upgraded to Premium and downloaded contacts to new android work phone. Want to give my old phone to my Personal Assistant, with the hope that if we both continue to synchronise and update BOTH phones to the account, we will they be able to maintain and update the SAME set of contacts. Is this the case? Really hope so, and if so Phone Copy is even better than expected!

Hello, as long as you both sync the phones against the same account, the contacts will be synchronized. The system is also able to handle collisions - changes of the same contact from both phones. You can easily review all changes on PhoneCopy website. As premium user, you can show all changes of each contact look for the clock icon on contact edit screen.

Using that, users are able to assign only part of their data to the other phone e. How can i restore my sms. I have got my contacts back up thru phonecopy but i cann't restore my sms. Can you help me to get it. Hi, did you have internet connection? Can you send us screen shot to be able analyze what is the problem? I want to copy my contacts from sim to my mobile Huwaei g phone copy application not shown any option of sim card contacts transfer. PhoneCopy can work with contacts which are accessible from phone interface. In most phones there is internal feature allowing to copy contacts from SIM to phone.

Hi, if you can't download PhoneCopy from Google Play, try direct link from our web site. Then follow our guide https: Last synchronization was made two days ago which included both contacts and SMS. Hi I have done backup and synchronize all my contacts If you made backup to PhoneCopy you can restore it but we didn't find any contacts stored in your online profile. Can I do it without wiping the contacts on the Android?

In the app I did a combine both, only to find that the server contacts were deleted afterwards! I did an undelete so at least that worked Anybody? Hi, Combine both shoudl keep contacts from both data sources. I recommend yout Combine Both to get contacts from the server to new phone along with keeping already saved contacts in the phone. Well, thats what I had tried. In the app it wanted me to go through one of 3 routes-gmail, Sansung or SMS.

I don't know if it makes a difference? Another interesting thing was, afterwards using the the old phone I transferred the contacts using bluetooth to the Samsung. It transferred ok but now Gmail on the Samsung can',t see any emails in any of its folders. I'm sure if I delete the Gmail account and reinstall it that a lot of my contacts will disappear again! Hello, the app gives you choices to decide which contact database you want to sync the contacts with.

Samsung is the local contacts recommended , while Gmail is the contacts storage used by Gmail app and it may interfere with PhoneCopy synchronizations. Hi thanks Just a recommendation- maybe you should highlight the recommended one in the app logon page, it might save a few support calls! HI, if i delete delete my messages in my phone after first synchronization, and again i synchronize after one day then my first synchronized messages will be gone from phoneCopy server Is it true? You will find it under Deleted Messages button and you can restore it to active messsages list.

In case you are Premium user you will get it synchronized back to your phone then.

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I have a phone "Huawey Ascend Y" and I have not found in the list of compatible phones. The phone has 2 Sim. There is a similar phone? How can I fix the problem? It is already supported, please check our list: Hello, after synchronizing I find phonecopy has imported all the contacts from my gmail account, even those who consist only of an email address captured automatically by gmail, those which appear under 'Other contacts' in gmail Contacts. I would like to get rid of those, i. Any way to do that? Hello, when you synchronize with some account, all contacts from it will be transfered.

In your case it was Google account, which is adding those email addresses as contacts. If you delete them, Google account will create them again. We recommend you to use your local phone account instead of Google account for storing your contacts - if it is possible. Please help me I forgot my backup and restore password.

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Please use Lost Password link from home page. You can use PhoneCopy app to backup contacts and SMS, then you can delete PhoneCopy app and you will have data accessible via online profile on www. But feel your request as privacy problem. Think about it. Is phonecopy available on playstore? Please tell me procedure.. Yes it is free application. You can use it for free until contacts and sms stored in the profile.

Even you will exceed it you can use it 7 days as trial. Here is tutorial describing synchronization contacts include SMS. Hi phone copy shows 0 contacts when I have over in my phone. What's the solution? Please check if you set correct contact database to synchronize it. Android has several contact databases and you can select which one you want to synchronize to PhoneCopy. Hi, I've phonecopy on my phone, but only the contacts are added not the sms, please tell me how to add the sms also. I really need them bipashaa.

If you look to synchronize SMS from server to device you need to buy Premium version. Please check second part of our guide http: Hi I'm done with backup. Now i have no idea how to restore my contacts and sms in HTC explorer Ae. Just download PhoneCopy application from Google Play and log it as exiting user to it.

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Press synchronized and you will get contacts synchronized to your phone. Thank u.



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But i tried this one before. It again synchronize my current contacts and sms to phonecopy account. I'm confused: Directly from Google Play or from our page android. Can i restore this back up into my phone again? Hello, according to our records, you have never backed up any data to this PhoneCopy account. Hello, there is no setting needed. Just download our app from Google Play store. Please, I have Nokia x, I have been using Phonecopy for sometime on it. Hello, we slightly changed the login screen in recent version of our application.

Now you have to check at least one local contact database to sync the contacts with. The most common choice is "Local Contacts" or simply "contacts". If you do not see anything on the login screen, try to create one contact in the phone choose the proper database and repeat the login process. Sometimes app cannot detect empty contact database.

Then you will be able to synchronize other contact databases as well. Sorry, exact name of the account is Advanced and Account. I accidentally said "yes" when phone copy asked me if I wanted to synch my SMS. I don't want to delete them from my phone but they send me over the limit for phonecopy Then you can delete SMS from the server to fit limits. I have been into account settings Would it be somewhere else?

I looked under each and see nothing Sorry, you have to user Account and Settings button in the android application. I recently "upgraded" to the latest version 2. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation. Please advise. Hello, the thing you describe is "slow sync". This type of sync occurs only after login to app, it transfers all contacts and sms from phone and server and merges them.

Because it transfers all items it takes a longer time. Next time, after the "slow sync" will be "fast sync" and it transfers only changes from phone or server, therefore it is faster then the previous one. This behavior is the same as in previous versions of PhoneCopy. We know that your last five synchronizations were "slow sync". But unfortunately, since you are the first user who this issue reports, currently we don't know the reason.

We tested it, but for us it works on all devices. First time sync will be "slow sync" and another one should be already "fast sync". If your issue persists or not, please, send us your feedback. I accidently erased all contacts, I somehow also synced that to phonecopy So I have lost all contacts. How can I restore them from say..

Hello, visit deleted contacts page at https: Just select all the contacts you want to restore.



You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected. Then press Restore button. XDA Developers was founded by developers, for developers. It is now a valuable resource for people who want to make the most of their mobile devices, from customizing the look and feel to adding new functionality. Are you a developer? Terms of Service. Hosted by Leaseweb.

Shahram-K Oct 4: Shahram-K Oct 1: Shahram-K Oct 6: Nokia 6 starts receiving its Android Pie update February 20, Thanks Meter: By ashutoshrathore , Member on 18th May , Before you begin V. Download Stock Firmware according to your country! If your phone needs to be restored to its original condition, use Hard Reset to reboot your phone. After a while, Android robot will be displayed and recovery will proceed. Leave your phone for at least a minute while the hard reset is carried out. You will then be able to switch your phone back on.