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The replacement arrived the next day and after testing it I found the second phone had the same problem, so a few more calls later to VM customer services, I finally got to speak to the tech team again, who after re-setting the default settings they decided it was probably my sim creating the problem. I rang VM customer services and after waiting 20 minutes to speak to someone in the tech team the call was disconnected. I rang a second time and after waiting 45 minutes plus to speak to someone in the tech time. I finally got through only to be told the department was now closing and they would call me again tomorrow.

This was the final straw and I have now decided that I no longer wish to be a customer of such a shabby unprofessional company. How on earth can Richard Branson put his name to such a horrendous unproffessional company I do not know!!! Anyone thinking of becoming a VM customer, think again. On Feb 21 I tryed to pay for mymonthly service on my phone. I got an error message and no service so I called and entered my info they charged me twice I have called several times to get a refund and keep getting run around by people who barley speak English and understand it even less.

I have started looking into new phone service after 6 years :.

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This is dishonest to say the least, do to this I have no phone,because the phone I have after being replaced 3 times is not working that was the reason for me buying another phone to avoid having to keep replacing it. After all the attempts to resolve this ,I feel the need to file a claim or a class action lawsuit their are numerous unsatisfied customers. Hoping this get's resolved. I never had a problem with virgin mobile, until now. I attempted to purchase a phone on virgin mobiles website. Waited two days and the transaction on my bank account was at "pending"and I never got a confirmation number or tracking number.

I call virgin mobile and they tell me the order is still being processed Still without a phone 4 days later I call back again, sit on hold for about an hour, and finally I am connected to a rep. They tell me they have no record of me even purchasing the phone but somehow it is on my bank statement. At this point, I am a bit annoyed but I figured it was only because of their "system update".

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I then call my bank and they cancel the transaction and refund my money. I try to purchase the phone AGAIN and they tell me my account is locked and I have to wait days to resolve the issue. I call back 2 days later and all they do is transfer me to 10 different reps. Mind you none of them were Americans and had no idea what I was talking about. This time, they tell me they'll call ME back so I wait a day and never get a call back. Next day, I try to order over the phone AGAIN and they say their system is frozen and my account is still locked for whatever reason.

At this point I just want a damn phone. Any phone! I go to radio shack to see if they can help me. I go to pay for it and my card is declined. There was more than enough money to buy the phone Little did I know, virgin mobile had charged me AGAIN for the phone that apparently was never in their system or records from the beginning!

I call virgin mobile and I get like 20 different stories from 20 different reps and each and every one of them was rude about my situation. DO NOT purchase a phone from virgin mobile unless it's off of eBay, amazon, or radio shack unless you want to go thru what I have. Virgin mobile is a nightmare and everyone needs to know how badly they treat their customers. Great phone company, terrible customer service! Hire some Americans maybe! Less than a week later, the mifi quit working.

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I called the number every hour or so and I just kept being on "hold". Finally I held until someone answered 1 hour and 47 minutes later! They then told me that there was a update and they would have to reboot me. We got it reactivated and I was assured that the update was only once a year and I should have no further problems. I have now called them on 9 different indicents of "no internet service" and I have to go thru a very loud auto answer from a voice who calls itself "Ales". Alex is way too happy - probably becuase he delights in the torture one must go thru to speak to a person.

I have always talked to people with very thick Indian accents and they used American names like Rick and Jason. If your name is Indian and you have such a thick accent, just use your real name! Finally I learned how to reactivate my unit by myself and found I was having to reactivate every time I turned it off. The person I spoke with last week seemed amazed that I turned it off and took it other places.

Isn't it for that purpose?

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Finally, I yelled loud enough that they sent me a replacement. Supposedly I am not supposed to have to reactivate it every time - finally someone listened! The new one came after I had no service for a week. I entered the new EIN into my computer and phones when I got the new unit and expected it to work. I had to got thru Alex's happy little voice and hit the number 1 7 times becuase he now walks you thru the activation steps before he lets you talk to a live person in India. I called 3 times and each time they acted like I wasn't following the steps.

Finally one guy put in a ticket and said the problem was at their end and my Mifi was just start working within 4 hours. I called and went thru pressing 1 and listening to happy Alex until I reached another man. It was ten p. He comes back on the line, calls me by my first name legal name, not what I go by and proceeds to happily tell me that there is no problem.

I differed with him that there was a problem because after the promised time I still have no service and I am going out of town the next day and I would like to use the Mifi with my laptop.

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I am then informed that they have 72 hours to fix my problem.