The goal is that each customer leaves with a positive impression of the company. If you have first-hand experience talk about this, otherwise say that you have not had to deal with angry customers but if it did arise you would remain calm and professional and listen to the complaint and try to provide a response that addresses their problems.

It is important to not take it personally and to always apologise to the customer. Answer that if you cannot personally resolve a problem you always inform the customer that you will investigate and get back to them. Then ask the team leader or other experienced co-workers for advice on how to deal with this specific issue before calling back. Ideally, you will have had some experience with a dedicated customer service software package. If not, explain that you are proficient with Microsoft packages and using web based solutions and are confident that you will quickly learn how to use a new system.

Always answer that you are a team player, that you enjoy working as part of the team. Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. Here you must do some thorough research before the interview. First, find out what are the main products and services that the company provides. Second, do some research into their marketing plans to determine who they are targeting. The annual report should provide some details of their customer base and target market.

Customer Service Representative interview questions

The aim here is not only to impress them with your knowledge of their product but also to show an understanding of who their customers are. Ideally, you should already know what to say here. Remember, your weaknesses must always be used to your advantage - nobody has any true weaknesses in interviews.

Your strengths could be that you are good at listening and always patient. A weakness should ideally be related to the role, such as sometimes being too helpful and providing more advice than a customer actually requested. Go on to say that you are careful to ensure that you concisely answer their questions. Hopefully, you can speak from experience.

If you do not already have any direct experience you should be honest and say so before going on to describe a related incident, such as helping to resolve a disagreement in a team sport, at school or with a family dispute. Show that you are always ready to step in and help to resolve a problem. This is always a challenge to answer well. The interviewer wishes to see that you have done some research about the company. Say that it depends on the structure of the team and how long the co-worker has been at the company.

If somebody new, you might speak to them to suggest that they maintain a more professional attitude. If you feel that this might cause confrontation, inform the team leader of your concerns. Say that a good product should not result in customer complaints so products are always most important.

If unexpected problems do occur, however, it is important to quickly resolve them. In addition to job-specific interview questions, you will also be asked a number of more general questions. These may relate to areas including:. You will also usually be given the chance to ask your own questions. Make them pertinent to the company and specific role you are applying for. It is a good idea to base these questions on the research you have done and the qualities, requirements and responsibilities listed on the job application.

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1. The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t.
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4. How To Answer Customer Service Interview Questions.

This will be especially helpful with behavioral and situational interview questions. The Balance Careers uses cookies to provide you with a great user experience. By using The Balance Careers, you accept our. By Alison Doyle.

• Customer Service Interview Questions and Sample Answers!
• Customer Service Interview Questions and Sample Answers!
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Here are examples of some of these types of questions. What qualifications do you have that make you suitable for this position?



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• 7 Customer Service Representative Interview Questions and Answers | phon-er.com.

How do you achieve your goals and objectives? Are you a team player? Do you prefer to work alone or with others?

11 Essential Customer Service interview questions and answers - Upwork™

Why should we hire you? Why do you want to work here?



What do you do when you don't know the answer to a question? What made you want to be a customer service representative? What is customer service? What is good customer service? Why do want to work in customer service? What are the top three qualities everyone who works in customer service must have to succeed?

Desirable Traits of a Good Customer Service Representative

What have you done to be a better customer service representative? Explain a time when you assisted in resolving a dispute between others. Tell me about a time that you helped resolve a particularly difficult customer issue. Talk to me about a time when you were unable to help the customer with their problem — what was the issue and how did you handle the situation? Tell me about problems with the products or services you previously supported?

How did you deal with these issues? What have you done at your current company to increase revenues, reduce costs, or save time? The customer is pointing out a well-known problem with your product: what do you do? How would you handle an angry customer?