Whether you are purchasing new individual equipment or you are responsible for making group or major purchases, you are encouraged to check with your departmental technology support staff for guidance on what to buy. Please see the Recommended Skype for Business Devices page for information on purchasing Skype for Business compatible devices.

Skype for Business is not designed to be used with shared accounts for the purpose of instant messaging and presence.

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There are two options to place calls off campus: Log in at hr. Click on: In the Outlook Web App mail. Depending on your phone model, touch the " More" button then touch " Sign In" or select the button on the phone located under those options. Your SIP address is the email address you use most often. On touch screen models, you can touch the keyboard icon in the upper right corner of the screen to access a touch keyboard. By Domain, enter "home". By Password, enter your online password.

Depending on your phone model, touch the "Sign In" button or select the button on the phone located under "Sign In. When will I get Skype for Business phone service? The campuswide rollout began in Fall and will take several years to complete. KU IT will enable the service one or two units at a time, working closely with your unit leaders and technology support staff. KU IT will work with your unit to arrange Skype for Business phone service training workshops near the time of transition.

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You have some options: You can set up a secondary ringer see instructions for PC or Mac , so that the audio notification comes through both your headset and your computer speakers. Units have the option of purchasing Skype for Business compatible devices with external speakers e. Using your personal smartphone, you could download and sign in to the Skype for Business mobile app to hear and answer calls. You can set up simultaneous ring so that the call rings on both your computer and your personal mobile phone.

How do I check voicemail? To reset your voicemail PIN, follow these steps: Log in to Outlook Web App at mail.

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Voicemails can be shared just like any other email attachment. Simply forward the original message to recipients with the audio attachment included. Is it possible to forward an email with a recorded voicemail to someone so that they can listen to it? When you forward the email, the person will see the MP3 file as an attachment.

They can then play the MP3 using their computer's default audio player. What options are there for changing how calls are answered for my personal or departmental KU number? There are a number of options to change the way your calls are answered. To set up a delegate: If I forward a call to my cell phone, will the caller see my cell phone number? When the call connects, the caller will see the original number they called. Can I use Skype for Business phone service to call ?

However, your cell phone should be your primary method for emergency calls while on campus, because Skype for Business phone service will not work in the event of a power outage, network outage or IT service outage. Because Skype for Business phone service will not work in the event of a power outage, network outage or IT service outage, you should use your cell phone to make emergency calls while on campus. Do I have to use a headset?

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What are the options for setting up our department phone number? Upon request, a phone number can be assigned to a shared departmental email account. Incoming calls will ring everyone in the group. When calls come in, users will receive a pop-up notification indicating the call is for the department account. Users in the group will need to review the pop-up notification to know if the call is for their personal line or the department account. When calls come in for personal or departmental numbers, you will receive a pop-up notification.

You will need to review the pop-up notification to know if the call is for your personal line or the department account. At this time users are unable to customize the outgoing message for shared number accounts.

Skype Help

Where can I get help or instruction for using Skype for Business phone service? Skype for Business Training: I use a Mac. Will I get Skype for Business phone service? Skype for Business is now stable in the Mac environment and is ready for regular, daily use. At this time there is not an official client for Linux. Will KU save money on campus phone service? We do not anticipate significant cost savings. However, Skype for Business phone service adds significant functionality for campus units without presently increasing the cost associated with phone service.

Like the traditional campus phone service, Skype for Business phone service still requires circuits and other infrastructure. Skype for Business phone service is simply a new method of connecting to the public telephone network. KU must still pay the costs of connecting to the public telephone network, along with long-distance charges.

Skype for Business phone service will not change the phone service cost structure for campus units. Where can I provide feedback about Skype for Business phone service? Can I add video to a voice call? In the meantime, here are a few things you can try: What software do I need? On Windows machines, you must be running the latest version of the Skype for Business Server client. Campus technology support staff will install the proper software on KU-owned machines.

You will need to download the Lync mobile client from the appropriate app store for your device. More information about Skype for Business for mobile devices is available on Microsoft's Skype for Business website. You can find instructions for setting up the Lync mobile client on various mobile devices at: Set up Lync for iOS. Set up Lync for Android. Set up Lync for Windows Phone. Set up Lync for Mac. Set up Lync for Windows. Skype for Business will work with built-in speakers, microphones and cameras, however, we recommend Skype for Business-optimized headsets or external speakerphones for Skype for Business voice and video.

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Is any training available for Skype for Business? Skype for Business guides, Knowledge Base articles and other training options are available on the Using Skype for Business page to help you learn and use Skype for Business. After the Skype for Business client is installed on your computer, it takes about hours for the address book to be populated.

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Does an off-campus meeting attendee need admin rights to install the Skype for Business web plugin when joining through the Skype for Business Web App? Most likely, the attendee will be able to download and install the plug in on their own. What Web browsers and versions are supported with the Skype for Business Web app to join online meetings? More information on the specific versions that are supported is available in our Knowledge Base article. Can I use a toll-free number instead of the local number that is automatically created for the meeting?

While it is technically possible to delete the local number in the meeting invite and replace it with a toll free number, we advise against editing the footer with the meeting join information. That is because you could run into an issue where you have some attendees who are joining through their computer's audio and some joining with the toll-free number which will not be connected to the meeting space. Instructions for scheduling an online meeting via Outlook can be found here for PC and here for Mac. Can I schedule online meetings with any email client other than Microsoft Outlook?

How do I Skype for Business-enable an existing meeting on my Exchange calendar? Please see our Knowledge Base article. How do I create an impromptu Skype for Business online meeting so I can meet with people right away? Instructions for creating an impromptu online Skype for Business meeting can be found here for PC and here for Mac.

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I don't have a webcam. Can I still view video that is shared by other meeting participants? You will be able to view their video feeds. You will just be unable to send your own video. If I "Mute Audience" while in a meeting, will it also mute those who have called in using the phone number and conference ID?

Attendees who call in will also be muted. They will be notified that they have been muted by an audio notification. Can Skype for Business automatically update my presence availability based on other calendars, such as my Google Calendar? You could, however, synchronize other calendars to your KU Exchange calendar so that presence information is available.

All KU faculty, staff and students have been enabled for Skype for Business and should appear in a Skype for Business search. If the person appears in those directories but not in Skype for Business, please contact the Customer Service Center at or itcsc ku. Your constructive feedback is always welcome here. Personal insults or threatening comments are not. Please visit our Code of Conduct while participating in our forum and help us ensure this remains a positive environment for everyone.

I see that when someone calls me through Skype on my Mac, I have the option of answering it as either a phone call or as a video call. What's the difference? Obviously, if I answer as a phone call they won't be able to see me through my camera, but are there other differences? If I answer as a phone call and find that I need to share my screen, or my conversation partner needs to share their screen, can we still do this if I selected the "phone call" icon when answering?

Hello KarenTO,. Did this solve your problem? Yes No. Sorry this didn't help. Skip to main content. January 11, Your feedback is always welcome! Thank you for all that you do for Skype! The Skype Team. Site Feedback.