By removing the barriers and complexities to create and deploy mobile-led customer engagement solutions as part of a multichannel framework, we provide software and services that helps organisations to improve customer experience, simplify business processes and enhance operational efficiency. Our products and solutions built upon the IMIcloud act as an intelligent layer between existing IT systems and business processes to create,manage and launch services across mobile, digital and social communication channels.

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There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of mm. There are a limited number of spaces available to wheelchair users on each train, it is important therefore that you recommend that customers book their space in advance.

Back to top Powered Scooters Because scooters come in a wide variety of shapes and sizes, many have problems on trains, includin The maximum combined weight of a person and their wheelchair that can be conveyed is limited by: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp between kg and kg.

Under no circumstance should staff lift a perso Skip to content [Accesskey '1'] Skip to navigation [Accesskey '2']. Our complaints handling procedure is available here.

If you're not happy with how a complaint has been handled we have further guidance here. Contact Us. We aim to respond within 10 working days, but it may take longer than this.

Compensation for delays If you are delayed on a Chiltern Railways journey and the cause of the delay was within the control of the railway industry you can claim compensation. For more information on compensation click here. First Name. Last Name.

Address Line 1. Address Line 2. Travel Date.