I spoke with every single department and everyone said something different. Not helpful at all. The manager is not available. I guess there is no manager at all thats why they have that mess. Virgin Media customer service is a joke. Worst experience ever. Stay away from them. Raised price on new fibre broadband contract 4 months after for 2. For Broadband only they give better price on uswitch and then raise price on existing customers. Satisfaction 3 stars Customer Service 1 star Speed 5 stars Reliability 5 stars. I've had virgin for a while, service is nice but the wifi is absolutely garbage.

I play on my xbox alot and i cannot even go through a match of COD or play a game of GTA without the game ether lagging me out or just overall lagging. Would definitely not recommend. Satisfaction 1 star Customer Service 4 stars Speed 1 star Reliability 1 star. Owen wright.

Satisfaction 1 star Customer Service 1 star Speed 3 stars Reliability 3 stars. Gunavathi Mani. Virgin your having ha laugh, iv been loyal to you for 9 years, well its time i left now. Satisfaction 3 stars Customer Service 3 stars Speed 2 stars Reliability 3 stars. Or the wifi router is playing up, currently now waiting on a new 1, as it has finally died.

But if I want this order as an existing customer 13yrs to be precise I cant have this deal as it's for "New" customers only!!!! Dont think so. Luckily I'm out of contract with Virgin so 30days notice has now been giving.

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I'll be going else where. Not amused Virgin Media!! Satisfaction 2 stars Customer Service 3 stars Speed 3 stars Reliability 1 star. K ward. Awful internet and the customer service is totally rubbish got a problem with it not working at all and turned around said no problem i cant help you when clearly there is so rude on the phone parming me off.

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Satisfaction 2 stars Speed 2 stars. Keep increasing prices every months without any notification. Call them and wait for at least 30min to speak someone. Worst customer service in the UK. Endless call systems, call centre dreadful, visits missed, charges keep being added. Satisfaction 1 star Customer Service 1 star Speed 2 stars Reliability 2 stars.

Promising promises at the beginning when you sign a contract. Then everything goes wrong. Since the first week of my 12 months contract, I had an issue with the broadband. I was making written complains and had to call them for the first 2 months. The broadband was unstable, cutting me off the internet constantly.

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Some evenings, when you come back after work back home, you could not use the internet as there was an issue with the signal Virgin has admitted it. And that lasts for weeks. I never received compensation for that ether can't use internet for days but they charged me for the full amount even thou I ask for the partial refund. After few first months of beeing with Virgin and having an issue with the signal, they don't even bother to send the engineer to check my connection, to check the router or whatsover to solve this.

After 2 months of everyday complains by me, they send me an email explaining that there is nothing wrong with the internet and that I have a right to seek an advice by the independent company. So I decided to just wait for the end of my 12 months contract and look for another broadband provider. The instructions on how to end the contract are not clear on the Virgin website.

It says that if you have a 12 months contract, you don't need to do anything, just give them a call at the end of your contract. But when I called them, they say that I need to give them 30 days' notice. Which wasn't advertised. They suggest me to read the fine print. More issues raises with my last bill. When I gave them a 30 days notice, I received the bill for the full month because I was late with my notice, the amount should be for 21 days, not for 31 days of that month. So I called them again.

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I've spoken with the customer service, and the agent agrees with me and she promised to me that the final amount will be recalculated and sent to me. Which I never received. Now that is ridiculous. I called them again That what agent agrees and ensure me. And that is after the correction?! I am still fighting for my rights at the moment! My suggestion - avoid Virgin media by any means, there are better broadband providers than this. The customer service is pathetic. The broadband is pathetic as well. Been using many different providers and Virgin is one of the worst ever!!

If you in a similar situation - don't be afraid to fight for your rights! You can ask for professional help at resolver. You will be hooked and will never receive a services that you were hoping for, the customer service is careless. Always trying to overcharge you by any means.

Think about it! Extremely poor. Had it for 6 weeks. It worked for 3 days in total. It took 1. Now trying to get my money back. David B. Had Virgin for 6 weeks, worked for 3 days. I was told the problem was with the modem and they would send someone out the next day. Nobody turned up. I have had an account with VM for more than 10 years. Over that time, but particularly in the last couple of years, the service and broadband speed and reliability has deteriorated to the point where I have decided to switch supplier.

Unhappy customer. Company will do anything in their power to deliberately overcharge customers, will not respond to complaints, fail to process cancellation properly, and their "customer service" if you can even call it that! Worst company I've ever dealt with. S Curry. Had high hopes dashed, unreliable, worse than sky, all I do is reset the router, Re sync the booster, and give up trying to watch the tv.

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No one cares, seriously going to find out how to complain. Fuming new customer. Not happy with their poor speeds. Was told mbps. Bernie, I can't move down there.