The master socket is where your BT telephone line comes into the house.

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Most master sockets have a split across the front plate. The lower section of the plate can be unscrewed and inside is an engineer's test socket. If you remove the lower faceplate it will disconnect all the extension wiring in your property. If you get an increase in speed then your internal telephone wiring is causing interference that is lowering your speeds.

Telephone extension wiring can act as a big aerial and cause interference on the broadband signal. An I-Plate is a device that fits into the bottom half of your split BT Master Socket and works by preventing the interference from your internal wiring. This can have significant positive effects on your speeds. Note, newer master sockets with 'Openreach' written on them will not benefit from an I-Plate as the technology is already built in. Electrical equipment can cause interference. Electrical equipment can cause real problems for your connection, anything with a motor or pump can particularly be an issue.

BT Phone cable cut

Try turning off electrical devices to see if they are interfering. BT have shown that faulty fluorescent lighting and even christmas tree lights can drastically reduce broadband speeds in some cases. Experiment with turning off devices. Perhaps a new router could help, maybe you can get a free regrade to a better broadband speed or maybe now's the time to consider switching to a faster broadband provider.

If you are using a cheap modem or router and your provider allows it, consider replacing with a newer higher quality router.

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A cheap radio gives a poorer sound reproduction than a quality radio, in the same manner a cheap modem or router can sometimes be the cause of a poor broadband experience. Investing in a higher quality router can lead to improvements in speed and reliability, especially on poor quality telephone lines.

If you're not sure, look online for user reviews of your make and model of modem or router - if there are problems it's likely that reviews will show this. This can especially be an issue when you haven't switched broadband suppliers for quite some time as you may be using a router that doesn't support more recent upgrades to your telephone exchange. If in doubt, ask your supplier's tech support team.

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It's always worth speaking to your broadband supplier to see if your speed can be increased, this is particularly relevant for people who have had their connection for a long time and may still be on deals capped at a speed below that which your line can support. You may be lucky enough to live in an area that's recently been upgraded to super-fast broadband technology which is much less dependent on distance from the telephone exchange. Our availability checker can confirm what's available in your area. Quite often people blame their broadband provider for poor connection speeds when actually the problem is a poor quality wireless network causing the issues.

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Here are our top tips for improving your wireless network speeds. Connecting to your router via a wired connection rather than wireless can improve your speeds. Wireless networks can be subject to interference and are affected by the size and composition of your home. Thick walls on old houses can be a particular problem. A wireless network that has lots of interference can make your broadband connection seem slow. Required security measures, such as encryption, also add an overhead to wireless connections that is not necessary for a wired connection.

Connecting using a wired Ethernet network cable connection gets round the problem and can improve speeds, but it obviously is less flexible than a wireless connection. If you definitely want to connect via wireless, run speed tests connection directly by network cable and again using the wireless network.

If there are significant differences, consider the tests below. Upgrading the aerial on your wireless router and if possible on your computer can extend the range and reliability of connection. So am I to gather that if I rewire one of the other sockets that is near power that I can turn it into a sort of master socket and attach a Smart Hub? If so, could someone explain in simple language how to do it? Sign In Forum Help. Turn on suggestions.

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Did you mean:. All forum topics Previous Topic Next Topic. AndySG Newbie. Message 1 of Hub only works when connected to master socket. I have just had the BT engineer round to set up the house new build so that it is internet ready. We connected the hub 4. There are multiple phone lines in the house and one of them is right next to the TV, but the broadband icon on the hub flashes orange when the hub is connected to it and the Internet won't work. Am I missing something really obvious? Type Socket adaptors 3 Adaptors 1. Brands Masterplug 3 Invoxia 1. Customer Rating Show All 5 4 or more 3 3 or more 4 2 or more 4 1 or more 4.

View 5 products. Telephone accessories Telephone accessories. Add to wishlist. Rating 4. Masterplug 10 Metre Telephone Extension Kit. Masterplug 5 Metre Telephone Extension Kit.