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Message 1 of 9. Message 2 of 9. You mean force restart? Message 3 of 9.

Message 4 of 9. Message 5 of 9. If i hard reset my sony xperia z through the computer, will I lose all my downloaded apps? Message 6 of 9.

Soft Reset is safe to do, and recommended to gradually do for removed unnecessary temporary files or cache which sometime can make your Sony Xperia Z become problem. Hard reset is the same with doing format or reinstall clean Android operating system at our Sony Xperia Z, this step only recommended to do if our smartphone have problem or not working properly or not normal. Doing hard reset or master format will erase all important data in internal memory and also remove installed applications.

So after doing hard reset, we will feel our Sony Xperia Z become new again and need to be setup from beginning, installing our favorite applications again from Google Play Store as well. Thank you. This step is also need to download and install PC Companion at our computer, after that follow the step to restore firmware at your Sony Xperia Z, this option also available to upgrade latest Android operating system version or firmware using internet connection.

My Xperia has been turning itself off when ever it is engaged in any type of use without the charger being plugged into it. The battery indicator states that it is receiving no lose of power from the battery. I have a new battery on hand but would prefer to rule out any software issues first. I would prefer a way of reinstalling the older style of OS system or possible changing to a new system if possible. I have done both soft resets as well as hard resets with no change in the current problem. Hi, after doing upgrade the new firmware or new operating system, some Android smartphone has get problem.

We can try to uninstall some of them, but the best way if we get some trouble after finish doing upgrade OS is try to perform hard reset. If you want to downgrade the OS, as far as we know, the Sony does not have release the old firmware to downgrade, because by default we can not downgrade with OTA Over The Air.

Sony Xperia Z hard reset using firmware update

Only developer will have the steps for downgrade, not for public user because some wrong steps can make our Sony Xperia Z get problems. About the battery and charger, you can try to use old battery if available, see weather the phone still get the same problem or not. If you still get this problem, better to consult with authorize Sony service center.

Pls help! You also need to make sure your charger are work properly. Please try to use other Android charger which have at least 1A or more current output. There are several possibility that make your Xperia Z can not turn on, the charger, the battery or the hardware.

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If one of these possibility happen, then you can not solve this problem with hard reset. Unfortunately your warranty still acceptable to fix because your Xperia Z still bellow 1 year old, therefore you can bring your phone to Sony authorize service center for further check. I have problem on xperia z after change radio band to USA band all my connection lost please every ones help me. I am in Papua niugini.

Hi, you could try to do hard reset to make all setting of your Sony Xperia Z back to factory default, and hopefully you can use your phone again with default radio band of Papua Niugini. I dropped my Sony Xperia C in water that contained menthol crystals. Hi, by specification Sony Xperia Z only waterproof, but we never know weather it also can proof from menthol crystal liquid water. Please be careful, although in the water, some port should be close properly with its cover, otherwise the phone also will damage or get trouble.

For your problem, you should try to get further check from Sony authorize service center. This is maybe the last solutions that you can try to make sure your phone still can be self repair or not. If PC Companion also does not work, then maybe the problem comes at your hardware and this problem need to consult at Sony authorize service center. Hi, first your need to make sure the charger is working properly.

You can try to charge with different Android charger with minimum 1mA output charger, wait about 30 minutes and try to turn it ON. If your Sony Xperia Z still can not turn ON, then you need to try doing hard reset or master format with hardware button. You can also doing hard reset using PC Companion like steps at Option 3 above. Hi, please try to use Google account to recovery your forgotten security protections. Turn on your Sony Xperia Z, then give several time wrong answers continuously until phone freeze about 30 seconds and you will find Forgot Password button.

Press that button and give your Google username and password. Please make sure your internet active when bypass forgotten password using Gmail account. If you can not access Google account, than you have to do hard reset with hardware button key. Hi, you have to try find Forgot Password button and use Gmail account to unlock or bypass forgotten security password at your Sony Xperia Z. However, if you still can not bypass using Gmail username and password, then you have to reformat using PC Companion, please prepare computer PC and download PC Companion applications from Sony official website, then follow steps at Option 3 above.

My Xperia Z C goes out of network when it is kept in not using condition. Many of my relatives complain that they are not able to connect me. But when I use my sim card in other device, then network is all time available. Can you please help me. Hi, please try to check your Battery Saving mode applications at your Sony Xperia Z, some of them will make the data not active while LCD screen turn off or at some specific situations.

You may also try to uninstall other 3th party battery applications which has downloaded from Google Play Store, because usually they do some optimization battery life with reducing data network. If you are sure everything fine but you still can not use network properly, then you have to consider doing hard reset or reinstall the factory default operating system with default setting as well. I put my xperia in the water and it switched off.

Hi, Sony Xperia Z is waterproof, so it should working or not turning off when use inside water. However, some problem or sensor might trouble that can make your phone not work properly. You should try to bring it to Sony authorize service center and test it on the water in front of them to make sure your phone work or not. About the voice command at your Sony Xperia Z also will not work slow unless you have installed too many applications and they run in the background which make your phone become slowly. Hi, it seems that your Sony Xperia Z operating system already damage and need to be reinstall or hard reset.

Try to do hard reset using PC Companion like steps at Option 3 above. You need to download PC Companion applications from Sony official website, then install it at your computer with Microsoft Windows operating system. This steps also will try to install the latest firmware update at your phone.

When I try to turn it on, it gets to the Sony logo, then shuts down.

When I hold the power and Vol up, It vibrates 3 times, but does nothing else. When I hold Power and Vol down, It just keeps rebooting to the sony logo. Hi, you have already try the right steps to do hard reset using PC Companion. When you phone already totally off, then you can follow the steps at PC Companion to follow fix or update the operating system.

Please follow that steps carefully. Hi I have sony xperia z c I forgot the pattern lock password. Its locked now, with this stage I am unable to connect Data and Wifi to reset with my gmail account. Hi, to bypass or unlock forgotten security protection at Sony Xperia Z using Gmail username and password should have to use Internet connection. However, if you can not access your Google account because Internet is not available then you can try to use the same other provider GSM card which has already Internet package, usually this idea can work, unless you have disable the data connection before locked.

If you still can not access Gmail account, then you have to do hard reset, for successful steps, we recommended to use PC Companion using computer. Please follow the steps at Option 3 above. Unfortunately you need to do with non standard steps and we can not help with that steps. Please consult with some other community member or maybe other user can give advice for your problem. If your phone unlock for the operator, then at least you can make a phone call from your new Xperia Z, if everything work fine, then please register your Internet subscription to your network provider, and make sure your APN setting are correct.

In My sony xperia c is nfc is not working…. When i power on my device it seems to be Nfc firmware update failed Whats the problem Plzzz help me. After finish installed, please test with other phone or other NFC card. Some NFC trouble can be solve after doing hard reset, maybe you also should consider to do hard reset or reformat the operating system, but do not forget to backup all important applications before doing hard reset, because all important data will be wipe or removed after reformat.

I need to wipe the phone clean, is there any way I can do this using the lock and volume buttons?? Hi, there are several possibility about your Sony Xperia Z trouble, but we can start to check the software or firmware first. Try to soft reset using small pin near the SDcard slot. However, if your Sony Xperia Z still can not turn on, then we strongly suggest you to try hard reset or reformat using hardware button first. Follow the steps to hard reset using PC Companion at steps at Option 3 above. My xperia z screen from the top stops working some time and some time it works and some times go crazy.

I know the touch is all ok but there must b a software issue. Hi, you do not need to do hard reset using hardware button while your Sony Xperia Z still can go to applications menu. Please consult it with your current network provider. My pattern lock has been forgotten. The data connection is switched off. Also my wi fi is off. Power button and vol up does nothing.

Volume down seems to boot it to safe mode.

Will d hard reset work on the new update? Follow steps to hard reset using steps at Options 4 above. Hi, please try to unlock or bypass forgot security screen lock password protection using Google account. Please give several time wrong answer until your Sony Xperia Z become freeze or locked 30 seconds.

At this time you can find Forgot Password button, press this button, and you can type Gmail username and password that you have already signed-in before. Please make sure your Internet connection active while unlock forgotten security password using Google account, because your Sony Xperia Z need to get authentication at Google server. Pls help me how to access the OEM settings. Hi, unfortunately we can not give good advice for non standard tweak or using custom rom, because there are some possibilities that may happen at your Sony Xperia Z, please consult with other community like XDA Developers, maybe they can give good advice for your problems.

I have sony xperia z and i want to know. How can I upgrade,my android version. I have to do now plz give me solution Thanx.

First method:

Hi, first you need to connect your Sony Xperia Z wifi first to make sure it can download properly. If still can not work, maybe some of your apps make it trouble. We suggest to backup all important data and try to hard reset or reformat, so it will restore operating system to factory default old firmware , after that try to use OTA over the air update again for your Sony Xperia Z. Please prepare computer Pc with Microsoft Windows operating system, then download PC Companion applications from Sony official website.

After that please follow steps at Options 4 above to reformat your Sony Xperia Z to factory default. Hi, the answer is no, Sony Xperia Z only have physically power off button, but it will not do hard reset or reformat. You should press the options carefully and slowly, otherwise it will not work with finger touch. Hi, first you have to try doing hard reset your Sony Xperia Z using menu setting.

If your phone can not start properly, then you have to do hard reset using PC Companion. Please download PC Companion software from Sony official website at your computer pc, then install it at your computer pc. After that please follow steps to hard reset or reformat your Sony Xperia Z operating system at option 4 above. Regarding stolen phones. I have Experia z3 mini. But if thief hard resets phone it is useless to trace. Hi, unfortunately if the thief already hard reset your Sony Xperia Z3 Mini with Pc Companion then your phone can not be trace anymore.

If still can not direct your phone, then try to download Xperia Driver from http: Hi, it seems that the operating system of your Sony Xperia Z has damaged and need to reflash with new one. Please try to do hard reset or master format using PC Companion like steps at option 4 above. My xperia z c is not getting ON completely…it show applications starting and then it shut down automatically. This is happening several times but the process is not completing.

How can i reset my mobile.